Hi @Fotogruppe! Could you share a bit more about your situation, like which operating system you're using and whether your graphic drivers are up to date? Also, could you provide your System Info? You can find it by going to Help > System Info, then copy it into a text file and attach it here. Thanks a lot! Alek ... View more

Hi @Dareld Jhimee299462663i3y! I'm checking in to see if the issue has been resolved. Are you still having problems with the Gradient tool? Thanks! Alek ... View more

Hey there @Jimmy949, I understand your frustration. Is this issue happening only with Photoshop, or is it also affecting other apps? Could you let me know if the error occurs with just that specific file, or are you unable to print any file? Thanks a lot! Alek ... View more

Hi @MSDArtist, I need a bit more information to help you out. What pen model are you using? Is your pen not detected at all, or only in the canvas section when drawing? Is this issue happening only in Photoshop, or is it also affecting other apps? Thanks a lot! Alek ... View more

Hi umang@1098, I checked the email you used to create your Community account, and it doesn't seem to have an active subscription. If your Adobe account uses a different email, could you share your Adobe ID with me in a PM so I can verify your account status? Thanks! Alek ... View more

Hi @Javier Iglesias Ramos, Could you share your System Info with us? You can find it under Help > System Info. Please copy that into a text file and attach it to your response. Also, could you check if the "Use Graphics Processor" option is enabled? You can do that by clicking on the three dots in the upper right corner of the panel. Thanks a lot! Alek ... View more

Hi @defaultbo318ncqs1rf, Could you share a bit more about the issue? What version of Lightroom and operating system are you using? Does this problem occur with small batches of pictures too, or only with bigger batches? Thanks! Alek ... View more

Hey @cqnvxf! I'm using Photoshop 26.2 on a Windows machine, and unfortunately, I haven't been able to reproduce your issue. Could you check if the preset files are in the folders? If it's similar to Windows, the location should be something like Adobe\UXP\PluginsStorage\PHSP\26\Internal\com.adobe.nfp.gallery\PluginData. Here's what it looks like on my end: The folders "ast-hokusai" to "ast-vangogh" are the ones where the presets (excluding the first three) are located. Please check if your folder structure looks similar, and see if there's any difference when Photoshop is running versus when it's not. Thank you! Alek ... View more

Hi @Eliz5C6D, I understand how frustrating this is. How long has this issue been happening? Did it start after an update? If you haven't done so yet, next time it happens I suggest sending a Crash Report so we can look at the issue closer. In the meantime, here are some standard troubleshooting steps for Lightroom Classic crashes: https://adobe.ly/3VDy87B. Please try these and let me know if any of them help. Thanks a lot! Alek ... View more

Hi @sanderb97552833, Could you share a sample file or a video showing what you're experiencing? Does this issue occur only with Masking, or does it happen with other tools like Enhanced Details or Lens Blur? If you haven't already, here are some standard troubleshooting steps you can try for slowdown issues: https://adobe.ly/4iFGKEE. Please give them a shot and let us know if they help. Thanks a lot! Alek ... View more

Hi @t_5346, Welcome to the Community! If you're having these issues too, could you share more details about them? For example, what version of Photoshop are you using, and what operating system is your machine running? As mentioned above, if you're on an educational or an enterprise account, you'll need to consult your IT admin. Thanks a lot! Alek ... View more

Hey @cqnvxf, Sorry to hear you're having issues with Style Transfer. Could you give me some more details about the problem? For example, what operating system are you using? Does this issue occur with every preset or just specific ones? Also, how often do you have to re-download the presets—is it every time you open the panel, even in the same session, or only when you restart the computer? Thanks a lot! Alek ... View more

Hi @Deleted User, Welcome to the Community! Have you tried the troubleshooting steps in this guide? https://adobe.ly/4gtuR2Q I checked the email you used to sign up for the Community, and it doesn't seem to have an active account. If you're using a different email for your current account, could you share it with me in a PM? That way, I can help troubleshoot this further. Thanks a lot! Alek ... View more

Hi @kdeng8013! Can you share a bit more info? Which macOS version are you working on? Also, could you check if Lightroom Classic has the permissions to access all your folders? Since macOS 10.14 (Mojave), Apple introduced a new privacy structure to ensure that applications get user consent before accessing documents, downloads, desktop, and network volumes. After macOS upgrades, sometimes these permissions get revoked. You can find out how to fix this here: https://adobe.ly/4fkCmbh Thanks! Alek ... View more

Hi, @leahr2120873! Have you been able to try resetting your preferences yet? You can find out how to do that here: https://adobe.ly/4gwG02L. If you have and it's still not working, could you share a screenshot of what you're seeing and some more details about the issue? Thanks a lot! Alek ... View more

Hey @Cleyton Jackson0101, welcome to the Community! I'm really sorry you're having trouble logging into the app. From the screenshot you shared, it looks like the issue is when opening After Effects. If this isn't just a Photoshop-specific problem and is affecting your entire account, could you start a new thread in the Account, Payment, & Plan Community? If it's just happening with After Effects you can use the After Effects Community. In the thread you create, please provide all the details about what's happening. That way, the right team can look into it and help you out. Thanks a lot! Alek ... View more

Hey @johng89982241, I get how frustrating it is when making slideshows in Lightroom Classic doesn't go smoothly. I'm sorry you've been having a tough time with it. Could you share a bit more about your situation? It would help a lot to know which version of LrC you're using, whether this problem happens with every slideshow, and if you've already tried the troubleshooting steps mentioned in this thread. If you haven't done so yet, I'd also recommend filling out our Bug Report Submission Form. This way, our tech team can look into the issue and work on a fix. Thanks a bunch, and hang in there! Alek ... View more

Hi @LilTrendy, one way to do this is to save your Photoshop file as a .PSD or .EPS. Then, you can use this method to place the file into Illustrator while preserving all the data. Let me know if this helps! Thanks! Alek ... View more

Hi, @stanislavb98449803! Sorry for the trouble. Some users have found that turning on the Window > Application Frame option fixes this issue. This option is only available for Mac users, and since I'm on Windows, I can't test it myself. Could you see if that does the trick for you? If that doesn't work, I recommend submitting it through our Bug Report Submission Form so the tech team can take a closer look. Let me know how it goes. Thanks for the patience! Alek ... View more

Hey @patrick_3272! Does this issue happen all the time or just sometimes? The next time it happens, please share a screenshot of the entire Photoshop screen so we can narrow down the issue. Another thing you can try when this issue comes up is resetting your preferences. You can find out how to do that here: https://adobe.ly/4gplZLC. Thanks! Alek ... View more

Hey, @skdallin! Are you still having this issue? Does it happen with every picture or just some specific cases? For now, I recommend over-selecting the area on this car photo. This can help the AI model better understand what should be filled in. Could you also share more sample images where you're experiencing these issues? Thanks! Alek ... View more

Hey @marcello_cruz! Are you still having this issue? A new update for Lightroom Classic was just released. Could you update and see if the problem persists? If it does, can you share some screenshots of what you're seeing so we can better understand the issue? Thanks! Alek ... View more

Hey @Tarquinius753! Sorry to hear we haven't met your expectations. We just released a new update for Lightroom Classic (14.1). If you haven't already, could you update the app and see if you're still experiencing these crashes? Let me know if you have any questions. Thanks for your patience! Alek ... View more

Hey @Elbeardo! I'm just checking in—has the issue been resolved yet? A new update for Lightroom Classic (14.1) was just released. If the problem is still happening, can you see if it persists in this new version? Thanks! Alek ... View more

Hey @Galeodan! Have you tried resetting your preferences yet? Manually restoring your preferences is a thorough way to reset Photoshop to its default state and ensure any problematic plug-in preferences or user presets aren't loaded. You can find out how to do that here: https://adobe.ly/4gvEQo5 After that, restart the app and try selecting the Classic Crop Tool again. On my end, it stays as the default tool even after I close and reopen Photoshop. Let me know if this works for you! Alek ... View more

Hey @Brent28180459iviu! I'm sorry Lightroom Classic's performance hasn't been excellent for you. To help narrow down the issue, have you tried any of the suggestions in this guide? https://helpx.adobe.com/lightroom-classic/kb/optimize-performance-lightroom.html You can tag me with an @ when you respond so I can follow up. Thanks! Alek ... View more

Hi @cheerful_gem00684! Is the issue still persisting in version 26.1 of Photoshop? If the Remove tool in Photoshop still won't initialize, it might be because some components need to be downloaded from Adobe's servers. Here are some steps to troubleshoot the issue: Check Internet Connection: Ensure your computer is connected to the Internet, as the required components need to be downloaded. Free Up Disk Space: The feature components require between 0.5 GB to 1 GB of disk space. Make sure you have enough free space available. Change Preferences: Go to Preferences > Image Processing and select the More Stable option for Remove Tool Processing. If the problem persists, consider using the Adobe Creative Cloud Cleaner Tool to resolve installation issues.  Let me know how it goes, thank you! Alek ... View more

Hey @Mustafa Orhon! Let's try a couple of things to fix this issue. First, can you reset your preferences? On Windows, go to Edit > Preferences > General, and on Mac, go to Photoshop > Preferences > General, then select Reset Preferences on Quit. Just make sure to back up your preferences first. You can find out how here: https://adobe.ly/3DjHA9G. After that, restart the app to apply the changes. Another thing we can try is tweaking the graphics settings. Try turning off the "Use Graphics Processor" option. On Windows, go to Edit > Preferences > Performance; on Mac, go to Photoshop > Preferences > Performance. After turning it off, restart Photoshop. If neither of these steps work, check out this troubleshooting guide for more solutions to graphics-related issues.: https://adobe.ly/3ZCZnAu I hope this helps! Let me know how it goes. Thanks! Alek ... View more

Hey, @kathyb22473636, welcome to the Community! Unfortunately, you can't rename a keyword at the moment. However, you can filter all the photos with a specific keyword, add the correct keyword, and then delete the incorrect one. In Lightroom, type the keyword you want to correct into the search bar at the top; it will filter all the photos with that keyword. Next, open the keyword panel at the bottom right to see the keywords applied to the photo. Add the new keyword with the correct spelling while selecting all the images, then delete the misspelled keyword. Hope this helps! Alek ... View more

Hey @Graig27230921dbmx! I totally get how frustrating this can be, and I'm really sorry we haven't found a solution yet. Could you let me know what troubleshooting steps you've already tried with customer support? Here are a few more things we can try: Force Quit Processes: Quit Lightroom Classic. Open Activity Monitor (macOS) or Task Manager (Windows) and search for dynamiclinkmediaserver and dynamiclinkmediamanager . If these processes are still running, force quit them. Disable GPU: Sometimes issues come from the graphics processor. Go to Edit > Preferences (Windows) or Lightroom Classic > Preferences (macOS), click on the Performance tab, and deselect Use Graphics Processor. Then relaunch Lightroom Classic. Update Drivers: Make sure your graphics card drivers are up to date. You can download the latest drivers from the manufacturer's website (NVIDIA, AMD, or Intel). Check Video File Format: Ensure the video file format is supported by Lightroom Classic. Here's a list of supported video file formats: https://adobe.ly/3DiwsKa If none of these work, try submitting a crash report to Adobe for further assistance. You can find more info on how to do that here: https://adobe.ly/3OOAKeZ   Let me know how it goes. Thanks for your patience! Alek ... View more