Hi @SZ Friedman! Sorry to hear you're having trouble with Lightroom Classic. Could you try following this guide to optimize performance and see if it helps? Let me know how it goes! 😊 Thanks, Alek ... View more

Hey @Igor3411328781cv! 👋 Welcome to the community! I'm sorry to hear about the performance issues you're having in Lightroom Classic. Could you please follow this guide to optimize the performance in the app and let us know if it helps? We're here to support you! 😊 Thank you so much! Alek ... View more

Hi @SpectrumMarcom! Sorry to hear you're having trouble with fonts. How did you install the affected fonts? Have you tried uninstalling and reinstalling them? It might also help to reset the Photoshop preferences to restore it to its default state, which often solves unexpected issues. You can follow the steps here: https://adobe.ly/3XfsCcb Thanks a bunch! Cheers, Alek 😊   ... View more

Hi there @Contre Jour! Some video file formats, like MOV and AVI, are container formats rather than specific video data formats. These containers can hold data encoded with various compression and encoding schemes. Lightroom can import these container files, but the ability to import the data depends on the codecs (specifically, decoders) installed. By installing more codecs, you can extend Lightroom's ability to import and play some video file types. Many codecs installed in the operating system (Windows or macOS) work as components inside QuickTime or Video for Windows formats. Contact your hardware or software manufacturer for more information about codecs that work with the files your devices or applications create. Thanks a bunch! Alek 😊   ... View more

Hi @HiJohnnyMichael! 👋 Welcome to the community! Could you let us know which version of Lightroom and operating system you're using? For the sync issue, try logging in to Lightroom Web and check the cloud icon at the top right for any sync errors. Thanks a bunch! Cheers, Alek 😊   ... View more

Hi there @rickd21996267! Does the flash cover the entire screen? Graphic glitches often point to issues with the GPU, like outdated drivers. Can you try going to Edit > Preferences > Performance (Windows) and uncheck "Use Graphics Processor"? After that, restart Photoshop and see if the error persists. Also, please check if there are any driver updates available for your GPU. Thanks a bunch! Cheers, Alek 😊 ... View more

Hi there @FilCagnin! I totally get how frustrating this can be. Unfortunately, there are still some limitations with the Liquify tool in Photoshop on the iPad. The Liquify filter has been disabled for text layers, smart objects, layers over 8192 x 8192 pixels, masks, and various color modes (Grayscale, Lab, RGB 16-bit and 32-bit, and CMYK 16-bit and 32-bit). When transferring files from iPad Lightroom to iPad Photoshop, they usually come over in 16-bit color, and since Liquify is disabled in that mode, it won’t work unless you manually open an 8-bit file in iPad Photoshop. Thanks so much for your understanding! Cheers, Alek 😊 ... View more

Hi @pookie1231345213513! Thank you so much for your feedback! Have you tried updating to the newest version (26.3) to see if that helps? Generative Fill is a super versatile tool, so you might get different results depending on how you use it. If it's generating objects, it might be because the selection wasn't perfect. For example, if you're trying to remove a person but haven't selected their shadow, GenAI might try to fill in something else for the shadow. Do you have any examples of this happening that you could share in this thread? Thanks a bunch! Cheers, Alek 😊 ... View more

Hi there! It might be showing the highly-compressed, low-res preview image embedded inside the DNG file instead of the real file. Try opening the DNGs in Lightroom, and you should see them in their true quality. Hope this helps! 😊  Alek ... View more

Hi @axrtu! Could you share which version you're using and how you usually close Lightroom Classic? Are your catalogs saved in the same or different folders? How long does the app keep running in the background after you close it? Do you get an error message? Normally, the lock file doesn't get deleted if the app crashes or if it's force quit.  Thanks! Alek ... View more

Hi @fabianmv! Let’s try a simple fix: resetting the Photoshop preferences. This can help resolve unexpected issues and bring Photoshop back to its default state. Here’s how: 1. If you don’t want to lose any of your settings, navigate to Users/[your user name]/Library/Preferences/Adobe Photoshop [your version] Settings and drag the folder to a safe location or make a copy of it. 2. Open Photoshop while holding down Option + Command + Shift. A prompt will appear asking if you want to delete the Photoshop settings. Confirm it. 3. If needed, you can drag your backup folder back in to restore your previous preferences. Give it a try and let me know how it goes! Thanks, Alek ... View more

Hi @helmuth40722760! No worries at all. 😊 First, try this: Right-click on the top-level folder in Lightroom and select "Update Folder Location" to point it to the NAS location on your new machine. If that doesn't work, here's a slightly more complex workaround that has helped others: Transfer the Catalog to a Windows PC: Move your Lightroom catalog file back to a Windows machine. Map NAS to a Drive Letter: Map your Synology NAS to a drive letter (like Z: or X:) on the Windows PC. The steps may vary depending on the Windows version you're using. On Windows 11 you see that option by clicking the 3 dots in "This PC". Open the Catalog on Windows: Open the Lightroom catalog on the Windows PC and update the folder location in Lightroom. Save and Transfer Back: Save the updated catalog and transfer it back to your Mac. Open on Mac: Finally, open the updated catalog on your Mac and verify that the folder location is correct. Hope this helps! Let me know how it goes. Thanks, Alek ... View more

Hi @ekrmsnl! 👋 Welcome to the community!  Can you share more details about the issue? What version number of Lightroom are you using? Can you check https://adobe.ly/433wT5U and see if there are any sync issues or pending uploads? Please also check if your Creative Cloud Storage is running out as that could be a culprit too.  Thanks! Alek ... View more

Hi @Swamphoser! I'm really sorry for the frustration this has caused and that we haven't been able to solve it for you yet. What version of Lightroom Classic are you currently using? If you haven't updated yet, version 14.2 was recently released—maybe give it a try to see if it improves things? As a workaround for easily importing your photos from your iPhone, you can install the Lightroom app on your iPhone and set it to automatically import new photos. You can also use the app to take photos directly. When your catalog syncs, those files will automatically appear. In Preferences, you can specify where you'd like LR to store them. Hope this helps! Thanks a lot! 😊 Best, Alek ... View more

Hi @helmuth40722760! 👋 Welcome to the community! Do you still have access to your Windows PC? Some users who switched from PC to Mac and had similar issues with their NAS found that they had to open the catalog on a Windows machine, map the network share to a drive letter, and update it in Lightroom. Then, they saved it back to the Mac, reopened the catalog, and were able to update the folder location.   Hope this helps! Alek ... View more

Hey @Edouard_Greslin3136! 👋 Welcome to the community! Sorry to hear you're having trouble, but thank you so much for providing details about the affected machine. Could you let us know where the catalog is located? If you test with a new catalog, do you experience the same issues? Also, are you experiencing performance issues in other apps too? If you're using a high-resolution display, drawing to the screen can be slow when Lightroom is using the entire screen. High-resolution displays, like those on 30-inch monitors and Retina MacBooks, have a native resolution near 2560 x 1600. To boost performance on such displays, try reducing the size of the Lightroom Classic window, or use the 1:2 or 1:3 views in the Navigator panel. Thanks a bunch! Cheers, Alek ... View more

Hi @RENATATRISTAO! 👋 Welcome to the community! To better assist you, it would be great if you could share the photos you're working with. If you're using the "Find distractions" button, please note that it will only detect people if they are part of the background. As a workaround, you can manually select the area you want corrected by drawing over it using the Remove tool. Thanks so much! 😊 Cheers, Alek ... View more

Hi @orimiri! Thanks for your patience. I've shared this with the Software team, and they would love some more details to help get to the bottom of things: 1. Could you please share a test .PSD file that shows the issue happening? It would be really helpful. If you have trouble attaching the file, you can use a file-sharing service like Google Drive or WeTransfer. 2. Also, the team would appreciate a detailed explanation of your workflow before the error occurred, as it might give us some clues. Thanks a lot for your cooperation! 😊 Best, Alek ... View more

Hi @Stephen17156821hmam! 😊 In the preferences, you should be able to select the folder where the originals will be stored. It might look a bit different on your end, but in my Data folder, there's a folder with a bunch of numbers as its title. Inside, there's an "originals" folder with the photos. Hope this helps! Thanks! Alek ... View more

Hi @danl42831687! 😊 Could you share a bit more info about this issue? What does the text under the cursor say? Also, which specific tablet and pen model are you using? If you could share a small video of the issue, that would be super helpful for us to try and reproduce it. Thanks a bunch! Alek ... View more

Hi @fabianmv!  What version of Photoshop are you using? When you took this screenshot, did you have a file open, or was it taken at startup? Could you also share your System Info? It will provide more specifics about the Scratch Disk. You can find it in Photoshop under Help > System Info. Just copy the info to a text file and attach it to your response. Some users with similar issues have reported that uninstalling every Adobe app, clearing the PRAM and SMC, and then reinstalling everything has fixed their issue. Can you give that a try and let me know if it helps? Thanks a lot! Alek ... View more

Hi @orimiri! 👋 Welcome to the community! Thank you for sharing the steps to reproduce—I just tested it on my end and I'm experiencing the same behavior too. To help me send this to the appropriate team, could you share your System Info as it appears in Photoshop? You can find it in PS under Help > System Info. Just copy the info to a text file and attach it to your response. Thanks a bunch! Alek ... View more

Hi @LAMY2017! 😊 No worries at all! Checking the browser extensions was a great call—I hadn't considered it could be affecting Photoshop Web's functionality. Thanks a ton! Cheers, Alek ... View more

Hi @TDC3000!  Thank you so much for the testing you did and the extra information you provided. With your insights, I tried importing .ARW files with the "Copy as DNG" option on my machine, and for me, the files synced without any issues after a minute or two. Could you share a screenshot of the import settings you're using? Apologies for the insistence, but if you haven't already, you might want to try resetting the LrC preferences. It can often help with various issues. Here are detailed instructions on how to do that without losing any of your settings: https://adobe.ly/4jZiiPi Another thing to check out is https://adobe.ly/4jXemyk. You can review the Sync Errors/Issues Album in the upper right. Any unresolved syncs will show up as black thumbnails with text instructions inside that explain how to resolve the sync. Thanks a bunch for your patience! 😊 Alek ... View more

Hi @Raenil! When you open your Creative Cloud app, do you see any library sync errors like this one? Just to cover all our bases: have you tried reinstalling Lightroom and Creative Cloud? Sometimes, that does the trick! Thanks! Alek ... View more

Hi @RP&S SS  I'm sorry to hear you're having trouble. What version number of Photoshop are you using? This might be obvious, but just in case, have you tried resetting the preferences yet? There are a few ways to do it, but the most thorough method is to do it manually. Here's how: Thanks for the patience! Alek ... View more

Hi there @H.Vega! 👋 Welcome to the community! We're thrilled to have you here! To make sure your comment gets the attention it deserves, could you create a new thread with all the details about your issue? We'd love to assist you! Thanks a lot! Cheers, Alek ... View more

Hi @Jn__! You can try this method to add auto exposure in a batch: https://adobe.ly/4gCS5mv Hope this helps! Alek ... View more

Hi @Raenil!  Thanks for the update! That's interesting. Were those photos by any chance originally imported from Lightroom Classic? Or were you using a different Adobe account? Cheers, Alek ... View more