Hey @L.J._online! I'll need a bit more info to narrow down the issue. What version of Lightroom and Operating System are you using? What specific edits have you applied to your video? Do all videos fail to export, or just specific ones? Is it only long videos that have this problem, or videos from a specific source? What exact steps are you using to export? Thanks! Alek ... View more

Hi @Mhar_Sabil8657! Welcome to the Community! When does this loading issue happen? Are you unable to open the app at all, or does it occur after working on some images for a while? If you haven't already, could you try uninstalling and reinstalling the app? Thanks! Alek ... View more

Hi @geni1105! Thanks for sharing this. I've flagged it to the dev team and I'll update you here as soon as I have any news. Thanks! Alek ... View more

Hi @tics49991713! For help with third-party plugins, you'll need to contact the manufacturer's customer support. Thanks! Alek ... View more

Hi @EDPcorp! It looks like the DNG file link has expired. Could you upload it again? Also, could you share a screenshot of your usual export settings? I'm sorry for all the back and forth. It’s been tough to troubleshoot since we can't reproduce the issue, and you've mentioned it doesn't happen all the time. Thanks for your patience! Alek ... View more

Hi @stephanie de leng! I'm sorry to hear our customer support team couldn't assist. If you're still looking for an alternative, and you have Lightroom Mobile for iOS, you could try syncing it with Lightroom Classic. This way, the photos on your iPhone will automatically import into Lightroom Classic. You can find more details here: https://adobe.ly/3WkDpRJ Hope this helps. Thanks! Alek ... View more

Hi @DanTurnerDesign! I'm glad to hear it worked! Here's how to batch import your photos: 1. Switch to grid view and ensure "Photos on device" is selected. 2. Tap the three dots in the top right corner. 3. Tap "Select." 4. Tap the checkmark in the top left to select all photos in that folder. 5. Tap "Import" at the bottom. I hope this helps! Let me know if you need anything else. Alek ... View more

Submitted a feature request. Most tethering apps have keyboard shortcuts to launch Live View. It is a pretty important shortcut because we just want to quickly see the preview without having to move the mouse over to the button to click on the launcher. https://community.adobe.com/t5/lightroom-classic-ideas/need-a-keyboard-shortcut-to-start-live-view-when-using-tethered-capture/idi-p/15082989#M23451 ... View more

Hi @Joel Simpson! Did you also make sure to give Full Disk Access to Photoshop? Check out this link for a quick guide: https://adobe.ly/4abzHja Thanks! Alek ... View more

Hey @Mari�nZZZacik  Is this issue only happening with a single picture? How did both of the sample photos you shared look before applying the preset? Thanks! Alek ... View more

Hey @anais_6453, Are the sample photos with the correct colors from your first post taken from the iPhone photo gallery? Could you go to Preferences > Photo Import Options > Raw Default Settings and check which option you have selected? The default is "Adobe Default," but switching to "Camera Settings" would allow Lightroom Mobile to sync better with your camera's profile and reflect its style more accurately. Let me know if it helps. Thank you! Alek ... View more

Hi @Timothy253884333pk4!  Please follow the instructions I posted in my previous message. If you're logged in with an account with a paid subscription active then phone support should be available to you. Thank you! Alek ... View more

Hey @richard_5662! Is this happening with all NEF files, or just specific ones? Also, which version of Lightroom are you using? Thanks! Alek   ... View more

Hey @cqnvxf! That's strange. Another thing you could try is resetting your preferences. Sometimes, that can help fix various issues with the app. Here's how to do it: https://adobe.ly/404Hwma. Thanks! Alek ... View more

Hey @Ben300635207n8t @Maxvector9! It looks like Lightroom Mobile doesn’t currently support externally added geodata. I know it’s not ideal, but a workaround is to add the location data after you’ve made your edits and exported the photo. Sorry for the troubles Alek ... View more

Hey @Glen31043331o4q3! GPU issues can pop up for a bunch of reasons like outdated drivers or incorrect settings. Check out this link for some common solutions to GPU troubles in Camera Raw: https://helpx.adobe.com/camera-raw/kb/acr-gpu-faq.html   Let me know if it helps! Thanks, Alek ... View more

Hi @rbatey! Thanks for your suggestion! I'd recommend heading over to the Lightroom Classic Ideas board to check if there's already a thread for your suggestion. You can upvote existing threads or start a new one if you don't see your idea listed. The team reviews these suggestions and prioritizes future releases based on the number of upvotes. Here's the link: https://adobe.ly/3DKx77C. Thanks again! Best, Alek ... View more

Hi @Bendybiscuit! Could you share more details? Which version of Lightroom are you using? Did you notice this behavior starting after a recent update? Thanks! Alek   ... View more

Hey @Terrorkitten! If you press and hold the mask for a moment, a menu should pop up with the Duplicate and Invert options. Let me know if this works. Thank you! Alek ... View more

Hi @eiasa81805953! Welcome to our Community! I'd love to help with your issue. Could you share a bit more about what's going on? What version of Photoshop and Camera Raw are you using? Did this problem pop up after a recent update? Thanks a bunch! Alek ... View more

Hi Alek, for some reason after turning on the laptop again in the New Year, it's working again. And luckily it keeps working for few days now. I guess because of totally shut down at the end of 2024 and starting it fresh up again the first working day on 2025. We will keep an eye on it. Thanks anyway for assisting. Kind regards, Nancy ... View more

Hey @truls01! There might be a sync error between Lightroom Classic and Photoshop. When you select "Edit in Photoshop," do you choose "Edit Original," "Edit a Copy," or "Edit a Copy with Lightroom Adjustments"? Have you made any changes to the original files outside of Lightroom in any way? Thanks! Alek ... View more

Hey, @koen32321325g1vi! Welcome to the Community! Could you give us a bit more detail about the issue? Which version of Photoshop are you using, and which shortcuts are you trying to turn off? Thanks! Alek ... View more

Hey @SRCE Visual Art! Sorry for the delayed response! I'm also really sorry to hear about all the issues you're having with LrC and that we haven't been able to solve them yet. At this point, I recommend starting a new thread and sharing the exact details you told me. Your comments might get lost here since this is the board for the cloud-based Lightroom, and your issue is with Lightroom Classic. You can find the LrC Community Board here: https://adobe.ly/4h1hpn2. It would be helpful since you're dealing with more than just a red menu bar, which might be a symptom of something else affecting the performance. When you start the new thread, please also share your System Info. You can find it by going to Help > System Info, copying the text into a file, and attaching it to your message. Thanks for your patience! Alek ... View more

Hey @andrius_7896! Welcome to the Community! Would you mind starting a new thread with more details about your issue? Since this thread is a bit old, your issue might have a different cause, and a new thread will help it get more visibility so it doesn't get lost here. Thanks a lot! Cheers, Alek ... View more

Hey @dawid.w! I'm really sorry about the frustration you're experiencing. As you know, the technology behind Generative Fill isn't perfect yet, but it's constantly improving. We always aim to balance user freedom with our guidelines and the rights of others. Sometimes, if there's any visible skin on the body, the AI might play it safe and assume it's adult content. If you think this is a mistake, please hit the "Provide Feedback" button whenever you encounter an issue with Generative AI, so we can make this tool better. You can also share your feedback in this thread. In the meantime, you could try creating a mask to hide the layer that shows skin and do your edits on a different layer. I know it's not ideal, but it should help. Thanks a bunch! Alek ... View more

Hey @Ged_Traynor and @MrBrunoSantos!   So glad to hear things are up and running again. I know this isn't the best workaround if you frequently use Snap Windows, but fingers crossed for a permanent fix soon. Please keep us posted here or start a new thread if you encounter any more issues. Thank you!   Cheers, Alek ... View more

Hi @kathyb22473636! I understand your frustration. While I'm not on the team that decides which features to include in the new builds, you can still make your voice heard. If you haven't already, consider creating a new thread with your suggestions on the Ideas Board on Adobe Community. Based on the number of upvotes those threads from the Community receive, the dev team decides which new features to prioritize, so making a thread with your feedback is worthwhile. Thanks! Alek ... View more

Hey @Javier Iglesias Ramos! Thanks for sharing your System Info!   Looks like you're using Photoshop Beta, which is primarily for testing and feedback, so it's more prone to bugs. Have you noticed the same error in the latest non-Beta version of Photoshop (26.2)? Also, it seems like your drivers haven't been updated since 2022. Could you try installing any available updates to see if that helps? Thanks a lot! Alek ... View more

Hey @GerryS709! No worries, I totally get it. As a fellow Wacom tablet user, I know there's a bit of a learning curve 😅. Just a heads-up, you should be able to tweak the pen sensitivity in the Wacom Center app—that might help! If you need anything else, feel free to reach out here or start a new thread. Thanks! Alek ... View more