Hi Marlon-UL,
We apologize for the frustration. Could you please share your Adobe ID, location, and phone number with me over a private message? If possible, please generate logs, crash dumps, and spin dumps.
Steps to collect Spin dump-
Win
Launch Task Manager
Select the Adobe XD process
Right-click on the Adobe XD process
Select “Create dump file.”
This will generate a binary file.
Mac
Launch Activity Monitor
Select Adobe XD process (might show as “Not Responding”)
Click on the gear in the upper left of the Activity Monitor
Select “Spindump”
This will generate a text file
Once the logs are generated, please upload the files to a shared location such as CC or Dropbox and share the URL with me over a private message. Please also share the details of your operating system and the screenshot of About XD info page.
I will try my best to escalate the issue.
Thanks,
Harshika
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