CMass
Adobe Employee
CMass
Adobe Employee
Activity
‎Feb 24, 2025
03:52 PM
Hi @Franco Moret, Please follow the troubleshooting steps listed in this article: https://adobe.ly/4bgQhP6
Don't do #8 until you've tried the rest of the steps. Let us know if this helps. ^CM
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‎Feb 24, 2025
03:43 PM
1 Upvote
Hey @WabbyTwax76,
This sounds like a great idea. May I ask what the current limitation is for you? Can you share an example of what you're trying to do?
^CM
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‎Feb 24, 2025
03:27 PM
Hey! @Halee22144825njjy,
Can you share what versions Lightroom and Photoshop you're using? You can find this by going to Help > System while in either Lightroom or Photoshop.
^CM
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‎Feb 24, 2025
01:35 PM
Hi @P-51_MSTG3098,
Thank you for reaching out! You've commented on an older thread and may not get a response from the OP. May I ask what camera you're using?
^CM
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‎Feb 24, 2025
01:25 PM
Hey @mjmdvm, If you turn off the graphics card within Lightroom, does it fix the issue? Follow the steps in this article and let me know if it helps: https://adobe.ly/3D8Zw7p
^CM
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‎Feb 24, 2025
01:22 PM
Hi @juanb99300075,
Thank you for reaching out! It looks like you have two types of accounts. Are you seeing this issue on both your personal and business account?
^CM
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‎Feb 24, 2025
01:17 PM
Hi @mikec17652764, Thank you for reaching out! Could you share your workflow? If possible, a video would be helpful. You can attach it here in your response.
^CM
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‎Feb 24, 2025
01:06 PM
Hey @vicent-e,
Thank you for reaching out! Let's see what we can figure out together. Could you share a full screenshot of your workspace? Also, please provide your system info by going to Help > System Info, copying the details into a text file, and attaching it here.
^CM
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‎Feb 20, 2025
03:34 PM
Hey @brettw42539733, Thank you for reaching out. It sounds like we may need a bit more information from you to better understand what is going on. Can you also share your system info? You can find this by going to Help > System Info copying and pasting into a text file and attaching it here.
^CM
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‎Feb 20, 2025
02:58 PM
1 Upvote
Hey! @DyslexicMitochondria
Thanks for sharing the video of the issue and the troubleshooting steps you've tried so far. Let's work through this together! Typically, disabling the graphics card points to a driver-related issue, but since you're on a Mac, we'd like to take a closer look at your system details.
Could you share your system info with us? You can find this by going to Help > System Info, then copying and pasting it into a text file to attach here. This will help us better understand the issue and find a solution.
^CM
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‎Feb 20, 2025
02:45 PM
Hi @Jeevan_Kumar0214,
Please read more about 3D and Photoshop here: https://adobe.ly/4gMhZV6
^CM
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‎Feb 20, 2025
01:54 PM
Hi @Swamphoser,
I hear your frustration, and I truly appreciate you taking the time to share your experience in such detail. It’s completely understandable to feel let down after so many calls and delays.
I’m really sorry for the time and effort you’ve had to invest just to get the right level of support. I can see why the lack of communication and clarity has been so frustrating. You deserve a more seamless experience, and I’ll make sure your feedback is shared with the right teams.
I know this has been an exhausting process. I have credited you some time back to your account. Please add your vote and follow this post. If there’s anything else I can do to help in the meantime, please let me know.
^CMass
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‎Feb 19, 2025
04:48 PM
Hey @Bonzobear,
There is no way to restart facial recognition in Lightroom right now.
^CM
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‎Feb 18, 2025
01:35 PM
Hey @devorah_9121,
I wonder if there is a setting we need to refine a little, no pun intended. Can you share your entire workspace, so we can see the settings of the tool? Check this video out too: https://adobe.ly/4k1hyZV
^CM
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‎Feb 18, 2025
01:23 PM
Hey @markus r._bechtiger0825,
Thanks for reaching out. Can you share a screenshot of your workspace when you're trying to use the brush?
^CM
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‎Feb 18, 2025
12:01 PM
Hey @Willem28029070tp30, Are you looking to archive your album locally? If so, here is a article that can help: https://adobe.ly/3D043cb If you're trying to locally Edit and Store Images check out this video by Terry White: https://adobe.ly/41lwCdC
^CM
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‎Feb 18, 2025
11:44 AM
Hey lucio_cruz_fotografia,
That sound frustrating. I'm here to help troubleshoot. Can you also share your system info? You can find this by going to Help > System Info copying and pasting into a text file and attaching it here. Are ou seeing any error messages?
^CM
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‎Feb 12, 2025
05:02 PM
12 Upvotes
We're happy to announce the release of Lightroom Classic 14.2
What's new in the update?
The February 2025 release of Lightroom Classic supports the following feature enhancements, along with new cameras, lenses, and fixed bugs.
Adaptive Profiles - Enhance raw photos with the new Adaptive profiles. Try this profile for image-adaptive adjustments for both SDR and HDR photos. (share your feedback here)
Performance Improvements - Significant performance improvements enhancing speed, precision, and fluidity across various tools and adjustments for interactive editing tasks. We've made enhancements to Masking, Crop rotation and White Balance Adjustments.
Tether enhancement - Easily adjust focus points and autofocus modes directly from the tethered live view window for Sony, Canon, and Nikon cameras.
Catalog back-up management - Easily manage your catalog backups with a new backup panel in Catalog Settings, allowing you to open backup locations, check sizes, and delete older backups without removing actual files.
Try Lightroom Classic
To update Lightroom Classic to 14.2, click "Update" in the Creative Cloud desktop app next to Lightroom Classic. More detailed instructions for updating
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Adobe Employee
in Lightroom ecosystem (Cloud-based) Discussions
‎Feb 12, 2025
05:01 PM
15 Upvotes
‎Feb 12, 2025
05:01 PM
15 Upvotes
We're happy to announce the release of Lightroom Desktop 8.2 and Lightroom Mobile on iOS 10.2.1 & Android 10.2
What's new in the update?
The February 2025 release of Lightroom supports the following feature enhancements, along with new cameras, lenses, and fixed bugs.
Try Lightroom on desktop
Lightroom on desktop & mobile
Adaptive Profiles - Enhance raw photos with the new Adaptive profiles. Try this profile for image-adaptive adjustments for both SDR and HDR photos. (share your feedback here)
Lightroom on desktop
Dual Monitor Support - Access dual monitor support in Lightroom to enhance editing efficiency in Lightroom on desktop.
Lightroom on mobile only
(iOS & Android) Fix angle - Quickly fix distorted angles in a photo
To update Lightroom Desktop to 8.1, click "Update" in the Creative Cloud desktop app next to Lightroom Desktop. More detailed instructions for updating
To update Lightroom Mobile to 10.1, go to the App Store or the Google Play store to install the available update. You can also check here.
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‎Feb 12, 2025
05:01 PM
2 Upvotes
We're happy to announce the release of Adobe Camera Raw & DNG Converter 17.2
What's new in this update?
The February 2025 release of Adobe Camera Raw supports the following feature enhancements, along with new cameras, lenses, and fixed bugs.
Quickly remove reflections
Other feature enhancements
Download DNG Converter 17.2
To update Camera Raw to 17.2, click "Update" in the Creative Cloud desktop app next to Camera Raw. More detailed instructions for updating
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‎Feb 11, 2025
02:47 PM
Hi @ras527,
Thank you for sharing the details of you computer and a screenshot of the issue you're describing. It looks like your catalog is pretty massive with a total more than 770k images in your catalog. Are these files on your computer, external hard drive, or NAS. May I also ask you to share your system info? You can find this by going to Help > System Info copying and pasting into a text file and attaching it here.
^CM
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‎Feb 11, 2025
02:37 PM
Hey @emmanuel_owusu-banahe8101, Could you share a bit more about the issues you're experiencing with Actions in Photoshop? Are these actions ones you've created or purchased? Additionally, could you provide a screenshot of your workspace with the Actions panel open and some context on what you're trying to achieve with the action?
^CM
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‎Feb 11, 2025
02:14 PM
¡Hola! @Tpiensa,
Estamos listos para ayudar a solucionar problemas. ¿Puedes compartir la información de tu sistema? Esto se puede encontrar yendo a Ayuda > Información del sistema, copiando y pegando en un archivo de texto y adjuntándolo aquÃ.
^CM
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‎Feb 03, 2025
04:09 PM
Hey @Jan Maarten_Gaasbeek1964 Copy and paste in Lightroom doesn’t copy the image itself, but rather the editing settings, which can then be applied to other images in Lightroom. You'll need to export the image.
^CM
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‎Jan 30, 2025
04:36 PM
HI @David352642610tdy,
You taught me something new today! I never noticed these before since they’ve apparently been off by default for me.
Try this: Go to Lightroom > Preferences > General > Completion Sounds and set it to "No Sound".
Let me know if that helps! 😊
^CM
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‎Jan 30, 2025
04:33 PM
Hi @KAdams8990,
Sounds like you’ve already tried multiple cables and readers. If importing directly from your camera works, the issue might be related to the card reader. I found this discussion on the Canon forums and wonder if it’s the same issue you’re experiencing: https://adobe.ly/4hCS96U.
Let me know if this helps!
^CM
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‎Jan 30, 2025
04:07 PM
Hi @nadiao47664453,
I completely understand how confusing and frustrating that can be. Could you try going to the bottom left of LrC and selecting "Default Columns"? If that doesn’t work, please repeat the steps and try selecting a different option, such as "Camera Info" instead.
Let me know if this helps.
^CM
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‎Jan 24, 2025
02:01 PM
Hey @kdkclickchick,
Any edits you make in Camera Raw are completely non-destructive. This means your adjustments are saved in the metadata and can be revisited or modified in Camera Raw at any time. To save your edits, simply click the down arrow in the upper-right corner.
Additionally, check out this insightful Live Stream recording by Terry White, where he dives into the features and workflows of Camera Raw: https://adobe.ly/42psSsf
^CM
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‎Jan 24, 2025
01:52 PM
Hey @MS5004, Welcome to the community! There are no such things as rookie questions were are here to help everyone! Can you share more about what you mean by re-ordering? Please feel free to share any screenshots that my help us understand your question.
^CM
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‎Jan 24, 2025
12:49 PM
Hey @Malthouse Photography & @Rob_Cullen, I reached out to the team to see if there was a way to do this and someone suggested:
Library > Find Faces Again to re-run face detection.
Let me know if this is helpful. ^CM
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