About Careeeesa

Careeeesa · ‎Sep 11, 2019

Welcome to the new Lightroom Adobe Community! We are so excited to have you join us on your creative journey with Lightroom! You are now a part of over 1.5 million artists, designers, photographers, entrepreneurs, and freelancers of all skill levels working to take their creativity to the next level. Once you’ve read through the Community Guidelines, check out these 3 easy steps to get quickly plugged into the community. Search the Lightroom community The community search bar is easily located at the top of most pages. Use search to discover new inspirational content and troubleshooting posts, search for other creatives, and other Adobe app communities (boards). Type your keywords into search and press Enter to go to the main Search page. Find and follow the board or Topic Be sure to get notified of any new threads posted on your favorite boards or Topics. Love landscape photography? Looking to learn new Premiere Pro techniques? Follow these easy instructions to get started. Follow a board: Head to the Community home page and choose a product that interests you. Click Follow located in the upper right-hand corner. Follow a topic: In any board, select the Topic of interest, and click +Follow Topic To change how your notifications are received, or to unfollow a board or Topic, visit your profile’s Following & Notifications Settings. Ask a question Quickly receive answers from the community by following these easy steps. Be sure to include details on what you’re working with: Which Adobe Product and version are you using? (e.g., Lightroom 2.4). Which Operating system and version? (e.g. "macOS v10.14.4 or Windows 10 v1703".) Any screenshots you can include? Any additional info (full error message text, hardware, steps tried so far, etc ) Welcome again to the Adobe Community. We’d love to hear from you. Be sure to come back often for How to’s, Quick Tips, and fun ideas to spark your creativity with Lightroom.

Careeeesa · ‎Sep 11, 2019

Welcome to the new Lightroom Classic Adobe Community! We are so excited to have you join us on your creative journey with Lightroom Classic! You are now a part of over 1.5 million artists, designers, photographers, entrepreneurs, and freelancers of all skill levels working to take their creativity to the next level. Once you’ve read through the Community Guidelines, check out these 3 easy steps to get quickly plugged into the community. Search the Lightroom Classic community The community search bar is easily located at the top of most pages. Use search to discover new inspirational content and troubleshooting posts, search for other creatives, and other Adobe app communities (boards). Type your keywords into search and press Enter to go to the main Search page. Find and follow the board or Topic Be sure to get notified of any new threads posted on your favorite boards or Topics. Love landscape photography? Looking to learn new Premiere Pro techniques? Follow these easy instructions to get started. Follow a board: Head to the Community home page and choose a product that interests you. Click Follow located in the upper right-hand corner. Follow a topic: In any board, select the Topic of interest, and click +Follow Topic To change how your notifications are received, or to unfollow a board or Topic, visit your profile’s Following & Notifications Settings. Ask a question Quickly receive answers from the community by following these easy steps. Be sure to include details on what you’re working with: Which Adobe Product and version are you using? (e.g., Lightroom Classic 8.4). Which Operating system and version? (e.g. "macOS v10.14.4 or Windows 10 v1703".) Any screenshots you can include? Any additional info (full error message text, hardware, steps tried so far, etc ) Welcome again to the Adobe Community. We’d love to hear from you. Be sure to come back often for How to’s, Quick Tips, and fun ideas to spark your creativity with Lightroom Classic.

Careeeesa · ‎May 28, 2019

Hi Everyone! Excited to see all your awesome submissions! Here are mine. ^Carissa

Careeeesa · ‎May 16, 2019

Everyone is on the right track. If you're using Lightroom 2.3, you should see this pop up when you type "edited" in the search field. > Select "Yes" That should bring up all your edits image. ^Carissa

Careeeesa · ‎May 01, 2019

Original: Cropped:

Careeeesa · ‎Mar 25, 2019

Looks like a similar issues was resolved here: LR Classic CC 8.2 crashing on open ^Carissa

Careeeesa · ‎Mar 20, 2019

Hi mapleleaf56 Please add your vote to this thread: Lightroom CC for mobile (iOS): Selective edits lag after 1 edit | Photoshop Family Customer Community Our engineering teams monitor these forums and will reach out if they have any questions to help you troubleshoot or report a bug. ^Carissa

Careeeesa · ‎Mar 18, 2019

venttuh, What file type are the presets? .xmp? .lrtemplate? .dng? In Lightroom CC (Cloud-based version) click on the cloud. Do you see any sync errors? Best, Carissa

Careeeesa · ‎Mar 18, 2019

ezrab65346083, Have you been able to resolve the issue? Best, Carissa

Careeeesa · ‎Mar 14, 2019

anailfe Quick update: If you have access to a computer, you can try the DNG Converter beta we just released. "The Adobe DNG Converter enables you to easily convert camera-specific raw files from supported cameras to a more universal DNG raw file. Another benefit of using the DNG Converter is backward compatibility." DNG Converter 11.2.1 beta released for interim new camera support | Photoshop Family Customer Community Heres some additional information on what a DNG converter does: Adobe Digital Negative Converter Best, Carissa

Careeeesa · ‎Mar 11, 2019

Glad to hear you were able to resolve the issue; however, we're sorry to hear you lost your edits in the process. Can you DM me your Adobe ID? Best, Carissa

Careeeesa · ‎Mar 11, 2019

gastongordon Sorry to hear you're having a hard time syncing your images. Has your issue been resolved? Best, Carissa

Careeeesa · ‎Mar 11, 2019

Hi xdg876962 That feature is not currently available. Please add your vote and follow this thread: Lightroom mobile: Allow changing default profile | Photoshop Family Customer Community Best, Carissa

Careeeesa · ‎Mar 11, 2019

Hi richhanz, It looks like a bug has been created for this issue and our engineering team is aware. Please vote and watch for updates via the link you provided in your post: Lightroom mobile: Sometimes deletes all metadata | Photoshop Family Customer Community Best, Carissa

Careeeesa · ‎Mar 11, 2019

anailfe It looks like your camera (Canon EOS RP) was released this past February, so Adobe Camera Raw does not yet support RAW files. Here is some additional information: Troubleshoot Adobe Camera Raw Compatibility Photoshop Lightroom Best, Carissa

Careeeesa · ‎Feb 14, 2019

Hi john27rg Edit: The site is an offical Adobe site, just a different platform. This is a way for our engineering teams to interact with our customers directly. There, customers like yourself can report bugs, request features, or give the teams a shout out for all their hard work. The forum thread Pete.Green provided is where we're directing customers that are experiencing the same issue as yourself. You can add your vote and watch the thread for updates from the engineering team. Best, Carissa

Careeeesa · ‎Feb 13, 2019

Hi Everyone, If you haven't already, please add your vote here: Enhance Details broken - All-black preview and final render | Photoshop Family Customer Community. This forum is monitored by our engineering team who is aware of this issue. - Carissa

Careeeesa · ‎Feb 11, 2019

Hi sylviah5597893 We're sorry to hear you're having a hard time canceling your subscription via the Google Play store. Here is a link with more information that may help: Cancel, pause, or change a subscription on Google Play - Android - Google Play Help Let us know if we can help answer any questions. Best, Carissa

Careeeesa · ‎Feb 11, 2019

Hi hayleya36473721, Sorry to hear you were having such a hard time using some of the premium features in the Lightroom CC for mobile app. It looks like you were able to contact our support lines. Was your issue resolved? Best, Carissa

Careeeesa · ‎Jan 30, 2019

Hi Tiboine, We're sorry to hear the issue has returned. To help us understand what might be happening, please answer the following questions the best of your knowledge. How many files does your catalog have? What is the size of your catalog? Are your images store on a local drive, external hard drive or a NAZ? Have you tried opening Lightroom in Safe Mode? Does the speed improve? On Twitter, you mentioned: "yes. I have tried it all. yes, it got better on that other account. but that's no solution." Do mean another Windows account? You also mentioned you already reinstalled Windows and did a clean install of Lightroom. What other troubleshooting steps have you taken? Please feel free to post links to articles you used as a reference. Since reinstalling Windows, have you also verified that your drives are up to date as well? What is running slow? Startup, slow on importing/exporting images, brush strokes? This will help us narrow down what might be causing the issue. How slow? Any detailed information such as: how long it takes in seconds. Ex: Exporting 50 photos takes 12 minutes or 5 brush strokes take 9 seconds before you have cursor control again. Please DM me the following items via a sharable link such a Creative Cloud, Dropbox, Google Drive, etc: A higher resolution video of the issue? Your system information, which can be found by going to Help > System Info while in Lightroom. I've also reached out to you with direct message. Best, Carissa

Careeeesa · ‎Jan 30, 2019

ancientlore, you're very welcome! We're so happy we were able to help! Best, Carissa

Careeeesa · ‎Jan 26, 2019

kristent24467796, You would have been logged out of all your devices once your password was changed. To be safe, go ahead and change your password, via your Adobe account, one more time and be sure to check the "Sign out of all the active logins except current." Best, Carissa

Careeeesa · ‎Jan 25, 2019

dhruvald53410593 It sounds like you might need to clear you cache. To do this, go to Setting > Local Storage > Clear Cache. Let us know if this helps. Best, Carissa

Careeeesa · ‎Jan 25, 2019

kristent24467796 We're very sorry to hear about this. Were you able to deactivate all your devices? Best, Carissa

Careeeesa · ‎Jan 25, 2019

Hi ancientlore I have an update for you. It looks like this is a bug the engineering team is aware of and hoping to fix for a future release. We're very sorry for the problem this has caused. I'm reaching out to you via DM with additional information. Best, Carissa

Careeeesa · ‎Jan 25, 2019

clausn69105402, You may have accidentally started the trial. Don't worry though, your images will still be there, you just wont have access to any of the premium features after the trial ends. Common questions about Adobe Photoshop Lightroom CC for mobile and Apple TV Feel free to reach out if you have any questions. Best, Carissa

Careeeesa · ‎Jan 25, 2019

clausn69105402, That is a great question. Once the trail ends, you will lose access to the premium features such as the ability to sync across all your devices. Here's a helpful FAQ : Common questions about Adobe Photoshop Lightroom CC for mobile and Apple TV Let us know if we can help answer any other questions. Best, Carissa

Careeeesa · ‎Jan 22, 2019

Hi ancientlore The engineering team wanted to know if you performed the migration on your Windows machine? ^Carissa

Careeeesa · ‎Jan 22, 2019

Perfect! We've sent these over to the engineers currently reviewing the previous logs you submitted. We've also made them aware that this is not happening on the Windows version. I'll let you know as soon as I have an update. Thank you for your patience. ^Carissa

Careeeesa · ‎Jan 18, 2019

ancientlore, Can you clarify the following: ancientlore The view in Lightroom online looks like it does on Lightroom for Mac and my Android phone. I don't have the Windows PC in front of me at the moment. So it appears that roughly the same albums are missing in all the versions I can see right now, including online. You are also unable to find the missing albums via Photo Editor | Online Photoshop Lightroom correct? Additional questions: Can you gauge how many albums disappeared? Best, Carissa

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