Original: Cropped: ... View more

Looks like a similar issues was resolved here: LR Classic CC 8.2 crashing on open ^Carissa ... View more

Hi mapleleaf56​ Please add your vote to this thread: Lightroom CC for mobile (iOS): Selective edits lag after 1 edit | Photoshop Family Customer Community Our engineering teams monitor these forums and will reach out if they have any questions to help you troubleshoot or report a bug. ^Carissa ... View more

venttuh​, What file type are the presets? .xmp? .lrtemplate? .dng? In Lightroom CC (Cloud-based version) click on the cloud. Do you see any sync errors? Best, Carissa ... View more

ezrab65346083​, Have you been able to resolve the issue? Best, Carissa ... View more

Glad to hear you were able to resolve the issue; however, we're sorry to hear you lost your edits in the process. Can you DM me your Adobe ID? Best, Carissa ... View more

gastongordon Sorry to hear you're having a hard time syncing your images. Has your issue been resolved? Best, Carissa ... View more

Hi xdg876962 That feature is not currently available. Please add your vote and follow this thread: Lightroom mobile: Allow changing default profile | Photoshop Family Customer Community​ Best, Carissa ... View more

Hi richhanz​, It looks like a bug has been created for this issue and our engineering team is aware. Please vote and watch for updates via the link you provided in your post: Lightroom mobile: Sometimes deletes all metadata | Photoshop Family Customer Community Best, Carissa ... View more

anailfe​ It looks like your camera (Canon EOS RP) was released this past February, so Adobe Camera Raw does not yet support RAW files. Here is some additional information: Troubleshoot Adobe Camera Raw Compatibility Photoshop Lightroom Best, Carissa ... View more

Hi john27rg Edit: The site is an offical Adobe site, just a different platform. This is a way for our engineering teams to interact with our customers directly. There, customers like yourself can report bugs, request features, or give the teams a shout out for all their hard work. The forum thread Pete.Green provided is where we're directing customers that are experiencing the same issue as yourself. You can add your vote and watch the thread for updates from the engineering team. Best, Carissa ... View more

Hi Everyone, We are happy to announce the release of Lightroom Classic CC 8.2. With this release, we’ve introduced a new feature called Enhanced Details. Photographers using cameras featuring X-Trans sensors should see an improved rendering of their Fuji raw files. To learn more about how this new feature works check out the blog post:  https://theblog.adobe.com/enhance-details/ Cheers, Carissa ... View more

Hi sylviah5597893​ We're sorry to hear you're having a hard time canceling your subscription via the Google Play store. Here is a link with more information that may help: Cancel, pause, or change a subscription on Google Play - Android - Google Play Help Let us know if we can help answer any questions. Best, Carissa ... View more

Hi hayleya36473721​, Sorry to hear you were having such a hard time using some of the premium features in the Lightroom CC for mobile app. It looks like you were able to contact our support lines. Was your issue resolved? Best, Carissa ... View more

Hi Tiboine, We're sorry to hear the issue has returned. To help us understand what might be happening, please answer the following questions the best of your knowledge. How many files does your catalog have? What is the size of your catalog? Are your images store on a local drive, external hard drive or a NAZ? Have you tried opening Lightroom in Safe Mode? Does the speed improve? On Twitter, you mentioned: "yes. I have tried it all. yes, it got better on that other account. but that's no solution." Do mean another Windows account? You also mentioned you already reinstalled Windows and did a clean install of Lightroom. What other troubleshooting steps have you taken? Please feel free to post links to articles you used as a reference. Since reinstalling Windows, have you also verified that your drives are up to date as well? What is running slow? Startup, slow on importing/exporting images, brush strokes? This will help us narrow down what might be causing the issue. How slow? Any detailed information such as: how long it takes in seconds.  Ex: Exporting 50 photos takes 12 minutes or 5 brush strokes take 9 seconds before you have cursor control again. Please DM me the following items via a sharable link such a Creative Cloud, Dropbox, Google Drive, etc: A higher resolution video of the issue? Your system information, which can be found by going to Help > System Info while in Lightroom. I've also reached out to you with direct message. Best, Carissa ... View more

ancientlore​, you're very welcome! We're so happy we were able to help! Best, Carissa ... View more

dhruvald53410593 It sounds like you might need to clear you cache. To do this, go to Setting > Local Storage > Clear Cache. Let us know if this helps. Best, Carissa ... View more

kristent24467796 We're very sorry to hear about this. Were you able to deactivate all your devices? Best, Carissa ... View more

clausn69105402​, You may have accidentally started the trial. Don't worry though, your images will still be there, you just wont have access to any of the premium features after the trial ends. Common questions about Adobe Photoshop Lightroom CC for mobile and Apple TV Feel free to reach out if you have any questions. Best, Carissa ... View more

clausn69105402​, That is a great question. Once the trail ends, you will lose access to the premium features such as the ability to sync across all your devices. Here's a helpful FAQ : Common questions about Adobe Photoshop Lightroom CC for mobile and Apple TV Let us know if we can help answer any other questions. Best, Carissa ... View more

Hi ancientlore​ The engineering team wanted to know if you performed the migration on your Windows machine? ^Carissa ... View more

Perfect! We've sent these over to the engineers currently reviewing the previous logs you submitted. We've also made them aware that this is not happening on the Windows version.  I'll let you know as soon as I have an update. Thank you for your patience. ^Carissa ... View more

ancientlore​, Can you clarify the following: ancientlore  The view in Lightroom online looks like it does on Lightroom for Mac and my Android phone. I don't have the Windows PC in front of me at the moment. So it appears that roughly the same albums are missing in all the versions I can see right now, including online. You are also unable to find the missing albums via  Photo Editor | Online Photoshop Lightroom correct? Additional questions: Can you gauge how many albums disappeared? Best, Carissa ... View more

ancientlore, Thank you for providing this information. We're sending this over to our engineering team. We will reach out if they have any questions or updates. In the meantime, if you have any questions, please do not hesitate to ask.  Best, Carissa ... View more

Hi ancientlore, Oh no! We understand this is extremely frustrating. Please answer the following questions to the best of your knowledge: Can you see any of your albums or photos here: Photo Editor | Online Photoshop Lightroom When did you notice this start to happen? Do you see this happening on all your devices? Have you paused the sync? How long ago did you migrate your Lightroom Classic CC catalogs? Please gather the following information and reply to the DM I send you with a shareable link (ex: Creative Cloud, Google Drive, Dropbox Etc.) 1. System Info:      In Lightroom go to Help > System Info. 2. Full & Mini Report: Click on Lightroom>Preferences>Account and hold down the Alt/option Key and click on Full report. Once the full report has been captured, similarly capture the mini report. Best, Carissa ... View more

Hi AliBnMajed​, Here are a few articles that may help answer you question regarding Lightroom CC for a Tab S4. Let us know if this helps. The Galaxy Tab S4 is a great productivity machine precisely because it’s an Android tablet  | PCWorld https://www.androidauthority.com/samsung-galaxy-tab-s4-quick-look-893388/ Best, Carissa  ... View more