Activity
‎Mar 07, 2025
05:32 AM
@jamal_9103
if @Shivangi_Gupta 's are correct, and you had an annual subscriiption (paid monthly), there will be a penalty for early cancellation = 1/2 the remaining months ~5 months fee.
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‎Mar 07, 2025
05:30 AM
you're welcome.
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‎Mar 07, 2025
05:28 AM
1 Upvote
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from account, payment & plan">
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‎Mar 07, 2025
05:27 AM
@abstract_power5D95
free trials automatically become paid subscriptions unless explicitly cancelled. in any case, check your account to see what subscriptions you have, https://account.adobe.com
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‎Mar 07, 2025
05:24 AM
@stefan_sweden
first, trying to contact anyone outside the forums about legacy adobe problems isn't going to be fruitful for several reasons.
second, anything older than cs5 (eg, illustrator cs3) can no longer be activated because the activation servers on adobe's end no longer exist. so your cs 3 can only be used for the 30 trial, though there are (laborious) ways to extend the 30 days repeatedly.
third, your cs6 can be activated. exactly what error message are you seeing?
and finally, you need not respond to each person in a separate message, esp, if you're repeating information. these are public forums. everyone can see your message no matter to whom you address it.
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‎Mar 07, 2025
05:19 AM
check your account to see if you have payment problems, https://account.adobe.com
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‎Mar 07, 2025
05:18 AM
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from using the community">
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‎Mar 07, 2025
05:18 AM
@ScaNat
does any of this help you find your subscription, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html
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‎Mar 06, 2025
06:19 PM
i think you're correct about the metadata. check with the lr forum to see if there's a better solution.
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‎Mar 06, 2025
06:16 PM
you have to rectify payment problems, https://account.adobe.com
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‎Mar 06, 2025
06:15 PM
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from cc desktop bugs">
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‎Mar 06, 2025
05:09 PM
your suggestion may be considered, but you won't get a explicit response.
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‎Mar 06, 2025
04:19 PM
1 Upvote
there's no legal way.
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‎Mar 06, 2025
04:18 PM
then the only thing, afaik, that would change the renewal date would be a subscription cancel/restart with the restart date being the new anniversary date.
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‎Mar 06, 2025
03:54 PM
renewal should only occur on the subscription's anniversary date.
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‎Mar 06, 2025
03:04 PM
are your symbols graphics or movieclips?
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‎Mar 06, 2025
03:03 PM
post in the illustrator forum.
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‎Mar 06, 2025
02:56 PM
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from download & install">
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‎Mar 06, 2025
02:55 PM
@sinan_0835
go to https://www.adobe.com/privacy.html, click contact us and request your adobe id be deleted.
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‎Mar 06, 2025
02:53 PM
(..and subscriptions automatically renew unless explicitly cancelled. adobe sends an email before renewal to remind you.)
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‎Mar 06, 2025
02:50 PM
@nelly_0151
if you tried cancelling and had a problem, did you ask for help in these forums?
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‎Mar 06, 2025
02:47 PM
@Mina_Wahba
you're welcome. is the problem resolved?
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‎Mar 06, 2025
02:44 PM
there are 4 characters in each of the six fields.
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‎Mar 06, 2025
02:43 PM
@Thaveesha Ushenya
thanks for the update (and good news).
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‎Mar 06, 2025
02:42 PM
@nick_7056
make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)
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‎Mar 06, 2025
02:41 PM
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from using the community">
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‎Mar 06, 2025
09:29 AM
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from using the community">
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‎Mar 06, 2025
09:28 AM
did you install the apps with incorrect language, then change your cc preferences to use your preferred language and finally reinstall?
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‎Mar 06, 2025
08:59 AM
thanks for that. hopefully, shivangi will have something to add.
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‎Mar 06, 2025
08:57 AM
ok, my error, then.
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