J453
Adobe Employee
J453
Adobe Employee
Activity
‎Jan 17, 2023
02:48 PM
1 Upvote
What are your settings in this preferences dialog?
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‎Jan 17, 2023
02:42 PM
Is the system crashing/rebooting often?
What are your settings in this preferences pane?
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‎Jan 17, 2023
02:41 PM
The DLL that is crashing is msvcrt.dll.
Do you have visual studio installed?
Have you tried reinstalling the msvcrt.dll files from Microsoft?
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‎Jan 17, 2023
02:25 PM
1 Upvote
Try the following:
Go to Preferences/Technology Preview and check "Disable Native Canvas" - Restart Photoshop.
If you hold down the Alt key when you select Filter > Liquify... does it work correctly without crash?
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‎Jan 17, 2023
02:20 PM
2 Upvotes
@Belichtungsquartier Would it be possible to get a copy of the 'bad' "MachinePrefs.psp" that you removed? Post a URL to the file using CC files or dropbox, or something similar to share the file.
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‎Jan 17, 2023
02:10 PM
Hmm. It's showing here. Do you have "Show Item Info" check in the view options in macOS?
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‎Jan 17, 2023
02:00 PM
Two finger gesture on macbook trackpad?
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‎Jan 17, 2023
07:21 AM
How are you saving or exporting your JPEG files?
Files > Save As...
File > Export As > Export As...
File > Export As > Save for Web...
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‎Jan 17, 2023
07:20 AM
Is this text copied and pasted from Illustrator or another app?
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‎Jan 17, 2023
07:19 AM
1 Upvote
Also, we should treat the root problem. I'm not seeing any submitted crash reports from either of you in our system. If you haven't done so already, please submit all Crash Reports along with your email address. Instructions here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.
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‎Jan 13, 2023
09:02 AM
1 Upvote
Thanks. I've asked engineering to take a look.
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‎Jan 13, 2023
09:01 AM
I wonder if there's some stale setting somewhere:
Let's make sure we're in a default state and there are no stale settings somewhere: Restore your preferences using this manual method: https://helpx.adobe.com/photoshop/using/preferences.html#Manually Does it work correctly? If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
Another thing to look at, what does Photoshop report for Document Sizes and Document Dimensions?
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‎Jan 12, 2023
04:36 PM
Your file is probably permanently damaged. If your system crashes during a save, that is not usually a recoverable event.
A system crash usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation.
I would suspect your graphics card/driver. Make sure you driver is up to date: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html
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‎Jan 12, 2023
04:22 PM
Hard to tell without seeing what pattern was selected before the Random Fill dialog is presented. It's possible your pattern is all white or the scaling is to much. Try using a different Pattern preset and reduce the minimum and maximum scale factor down.
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‎Jan 12, 2023
04:08 PM
I also notice you have "Show Transform Handles" enabled on the Options bar. Make sure that is unchecked.
Does it behave as expected with that unchecked?
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‎Jan 12, 2023
04:05 PM
I'm not seeing any other reports of this with 24.1 so it seems likely a system specific conflict of some sort. Are you using a pen/tablet for input? It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.
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‎Jan 12, 2023
03:56 PM
Try the following:
Go to Preferences/Technology Preview and check "Disable Native Canvas" - Restart Photoshop.
If you hold down the Alt key when you select Filter > Liquify... does it work correctly without crash?
... View more
‎Jan 12, 2023
03:51 PM
26 Upvotes
Engineering is looking into this issue.
As workaround, go to Preferences > Technology Previews... and enable "Older GPU mode (pre 2016)" - Restart Photoshop.
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‎Jan 12, 2023
03:47 PM
What does Photoshop report for Document Sizes and Document Dimensions?
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‎Jan 12, 2023
03:40 PM
1 Upvote
Could you share the PSD and resulting PSD as well as Galvji Bold Oblique for us to troubleshoot? Looks like Americane Condensed is an Adobe font. Post a URL to the files using CC files or dropbox, or something similar to share it.
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‎Jan 12, 2023
03:34 PM
If you take Camera Raw Smart Filter out of the mix and just render video, does it work?
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‎Jan 12, 2023
02:55 PM
Can you make a screen recording of your process to demonstrate the problem. Make sure the Layers UI is fully visible. Sharing a PNG file that you're having trouble with may also be helpful. Post a URL to the video using CC files or dropbox, YouTube or something similar to share the files.
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‎Jan 12, 2023
02:52 PM
Click the green button on the application frame to fit it on your monitor:
Does the problem go away?
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‎Jan 12, 2023
02:48 PM
2 Upvotes
You can access deleted versions of cloud docs on the web at: https://assets.adobe.com/deleted
You can access earlier versions of cloud docs by going to Window > Version History... within Photoshop.
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‎Jan 12, 2023
01:37 PM
I've tried to reproduce this for the past hour or so and can't get a corruption to occur.
It sounds like there may be something system specific (utility/driver/haxie) that may be in play here. If you run in safemode, do you get any corruption? https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#safemode
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‎Jan 12, 2023
12:22 PM
1 Upvote
Alt forces Liquify to use the CPU and bypass the GPU.
The issue is with your GPU or GPU driver. https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#gpu-troubleshooting-steps
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‎Jan 12, 2023
11:57 AM
If restoring prefs doesn't work, please share a file you're having trouble with.
I just tried opening an .exr file here and it opened fine here. Might be something specific about the file or the system set-up.
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‎Jan 12, 2023
11:38 AM
You can also uncheck "Use Graphics Processor" for Neural Filters specifically:
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‎Jan 12, 2023
11:31 AM
If you hold down the Alt key when you select Filter > Liquify... does it work?
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‎Jan 10, 2023
04:47 PM
Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?
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