J453
Adobe Employee
J453
Adobe Employee
Activity
Jan 10, 2023
04:21 PM
Thanks for the sample file. Engineering is looking into this issue.
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Jan 10, 2023
04:20 PM
1 Upvote
It means it's the graphics card or driver. Make sure the driver is up to date: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#gpu-troubleshooting-steps
If that doesn't work, go to Preferences > Technology Previews... and enable "Older GPU mode (pre 2016)" - Restart Photoshop. Does the problem persist?
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Jan 10, 2023
02:37 PM
Almost certainly a GPU issue. See step 6 in troubleshooting here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html
If that doesn't work, go to Preferences > Camera Raw... and set Use Graphics Processor to Off.
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Jan 10, 2023
02:32 PM
Can you share the PSD files you're seeing this with? Post a URL to the file using CC files or dropbox, or something similar to share the file.
What do you have have for your maximize compatiblity setting? If you set this to "Always" do files have the right thumbnail?
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Jan 10, 2023
02:25 PM
Thanks for the crash report. The internal record for this suggests that older NVIDIA GPU drivers are causing the crash. Please go directly to the NVIDIA and install the latest drivers from there.
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Jan 10, 2023
02:18 PM
1 Upvote
You can follow this thread: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-freezing-when-scrolling/idi-p/11104865
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Jan 10, 2023
02:03 PM
Are you running in Rosetta?
The Window list is for default panels. Does your custom panel show up under the Plug-Ins menu? (the menu item just left of the Window menu)
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Jan 10, 2023
01:50 PM
1 Upvote
If you hold Alt when you select Filter > Liquify... does it work correctly?
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Jan 10, 2023
01:44 PM
This is as designed. Skew is not snapping to other objects. It has a mechanism to snap its transform to 90°. It just appears to snap to the edges but it's not. You'll see if you slide your layer down away from the edges of your document that the points of the transform do not snap to the edges.
Use Transform > Distort if you don't want the behavior of Skew.
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Jan 10, 2023
12:50 PM
Is Windows running in a virtual machine?
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Jan 10, 2023
12:47 PM
@Judith21926053xpp9 I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address. Instructions here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.
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Jan 09, 2023
05:57 AM
I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address. Instructions here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.
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Jan 09, 2023
05:52 AM
4 Upvotes
Go to Preferences > Tools... and uncheck "Enable Flick Panning" and "Animated Zoom" - then restart Photoshop. Does the problem go away?
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Jan 04, 2023
10:56 AM
1 Upvote
Engineering is working on a fix. In the meantime, if you need to roll back to the prior version, here are instructions: If you need to rollback an update, here are instructions: https://helpx.adobe.com/download-install/using/install-previous-version.html
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Jan 04, 2023
10:55 AM
If you need to rollback an update, here are instructions: https://helpx.adobe.com/download-install/using/install-previous-version.html
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Dec 20, 2022
01:27 PM
A screen recording of your workflow may also give us some clues. Post a URL to the screenrecording file using CC files or dropbox, or something similar to share the video.
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Dec 20, 2022
09:46 AM
Install the latest update (2023). You're running 2019 which isn't supported on newer versions of macOS.
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Dec 20, 2022
07:06 AM
In the macOS Finder, select the drive and choose File > Get Info... (cmd + i) and provide a screenshot of that dialog:
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Dec 19, 2022
02:01 PM
Thanks for the great steps. Weird bug for sure. I've asked engineering to take a look.
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Dec 19, 2022
01:51 PM
I've asked Tom Ruark, our plug-in developer liason, to take a look.
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Dec 19, 2022
01:11 PM
Sounds like you're saving as JPEG 2000 instead of just JPEG.
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Dec 19, 2022
01:07 PM
1 Upvote
Do you have a PSD that reproduces this issue consistently? If so, can you share the file you're having trouble with? Post a URL to the file using CC files or dropbox, or something similar to share the file.
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Dec 19, 2022
12:56 PM
How quickly does it happen for you? I've been playing with for about 5-10 minutes and no luck.
Do you get an error when it happens? Or does it just stop zooming?
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Dec 19, 2022
12:32 PM
Engineering is working on this issue.
Workaround:Download template from Adobe Stock:
Enter name of the template in “Find more templates” in CMDN and click Go; or just click Go to go to Adobe Stocks and find the template there Download template from Adobe Stocks or Save to CC Library
If template was downloaded as .psdt file, File->Open and open it in PS
If it was saved to library, right click on it in Libraries panel > Open New document
In both cases, PS will create new document from this template
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Dec 19, 2022
12:26 PM
If you don't see the Crash Reporter dialog appear, you may have selected an option to not show the dialog. Follow these steps to set the preference to Always Show This Dialog:
Windows
Open Start
Search for "Command Prompt" and launch it
Enter the following command:
REG ADD HKEY_CURRENT_USER\Software\Adobe\CommonFiles\CRLog /v "Never Ask" /t REG_SZ /d 0
Press the Enter key
If asked “Value Never Ask exists, overwrite(Yes/No)?" choose Yes
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Dec 19, 2022
12:14 PM
Go to Preferences > Technology Previews... and enable "Older GPU mode (pre 2016)" - Restart Photoshop. Does the problem persist?
If not, uncheck "Older GPU mode (pre 2016)" and then go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?
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Dec 19, 2022
12:03 PM
1 Upvote
Are you opening files directly from Windows Explorer or opening them from Bridge?
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Dec 19, 2022
11:28 AM
First: Try restoring your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back
Second: Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?
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Dec 19, 2022
11:00 AM
1 Upvote
I've asked engineering to take a look. There are some inconsistencies on how history and actions handle the Color Sample color spaces. It looks like this maybe goes back to the days when this feature was initially implemented. I see the same behavior in CS6 which means it's even older.
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Dec 19, 2022
07:53 AM
2 Upvotes
Engineering is working on this issue.
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