Re: Photoshop non funziona

J453 · ‎Dec 12, 2022

Does it crash (completely disappear and the crash reporter dialog shows up)? Or does it freeze, and you need to force quit it? Crashing and freezing a very different things. If you experience a freeze on macOS, get a sample process using Activity Monitor: Could you please gather a sample process using Activity Monitor while it's frozen: https://helpx.adobe.com/photoshop/kb/how-to-get-a-process-sample-or-spindump.html That will help engineers figure out why Photoshop is going out to lunch on you. Post a URL to the file using CC files or dropbox, or something similar to share the log.

J453 · ‎Dec 12, 2022

Can you please post a screen shot of this dialog? It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

J453 · ‎Dec 12, 2022

Do you still have 23.x installed? Can you confirm it doesn't have this behavior on your system? What do you have set for this option: If it's unchecked, try checking it and see if it performs the way you expect.

J453 · ‎Dec 12, 2022

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address. Instructions here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

J453 · ‎Dec 09, 2022

Thanks for posting the log. If you can submit the crash log through the crash reporter, it resolves the code so it's more readable. Please submit all Crash Reports along with your email address. Instructions here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

J453 · ‎Dec 09, 2022

You could probably re-enable that and use the option I posted and still use the GPU for acceleration.

J453 · ‎Dec 09, 2022

If you click the green icon on the application window, does it behave correctly? If that doesn't work, go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

J453 · ‎Dec 09, 2022

Could you please gather a sample process using Activity Monitor while it's frozen: https://helpx.adobe.com/photoshop/kb/how-to-get-a-process-sample-or-spindump.html That will help engineers figure out why Photoshop is going out to lunch on you. Post a URL to the file using CC files or dropbox, or something similar to share the log.

J453 · ‎Dec 08, 2022

Are you using a wacom tablet? or another manufacturer's tablet? Does the same problem happen with a mouse or trackpad?

J453 · ‎Dec 08, 2022

Thanks. Engineering is looking into updating the shipping Legacy Gradient presets.

J453 · ‎Dec 08, 2022

Thanks. I've asked engineering to take a look.

J453 · ‎Dec 08, 2022

I'm asking around. This is developed by a group outside the Photoshop development team.

J453 · ‎Dec 08, 2022

Do you ever have an external monitor attached to this machine? If you click the green resize window button on the app frame or if you quit a restart Photoshop, does it start to work correctly?

J453 · ‎Dec 08, 2022

Thanks for submitting crash logs! I've asked our engineers to take a look.

J453 · ‎Dec 08, 2022

From what I understand, there are conflicts with the 6 digit keys/codes between differen swatch books (different vintages/revisions) from Pantone. Might be best to talk with them and see if they have any guidance which books conflict with each other.

J453 · ‎Dec 08, 2022

We're working with Apple to resolve this issue. To workaround this issue, click the green dot on the app frame to resize the application frame to fit the new monitor. Or, go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. This occurs when the application frame is larger than the monitor it is being displayed on. This can happen when you're running Photoshop on an external monitor that is larger than the monitor on a laptop. When you disconnect the larger monitor, the app frame is hanging off the edge of the screen.

J453 · ‎Dec 07, 2022

Are you working on a system with two monitors at any time? If you quit and relaunch Photoshop when this happens, does it work correctly?

J453 · ‎Dec 07, 2022

Could you please share the PSD file? Post a URL to the file using CC files or dropbox, or something similar to share the file.

J453 · ‎Dec 07, 2022

useGPU: 1 Looks like GPU is disabled. Let's make sure we're in a default state and there are no stale settings somewhere: Restore your preferences using this manual method: https://helpx.adobe.com/photoshop/using/preferences.html#Manually Does it work correctly? If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

J453 · ‎Dec 06, 2022

Legacy Presets are only compatible and made for use with "Classic" method. Use the shipping 'current' presets for use with Perceptual and Linear methods.

J453 · ‎Dec 06, 2022

Can you provide a screen shot of your settings in the Filter Gallery dialog? I suspect you might be stacking your effects with one that produces its results from the forground and background colors which can produce B&W results:

J453 · ‎Dec 06, 2022

That option is only in Photoshop 2023 (v24.x or later)

J453 · ‎Dec 06, 2022

I reproduced it on macOS. So think it's happening on both.

J453 · ‎Dec 06, 2022

I've asked an agent to reach out and work with you directly.

J453 · ‎Dec 06, 2022

OK. I was able to get the sample file. I am seeing the behavior where the first place of the Camel into the document with Smart Objects take a long time the first time and is instant the next time it is dragged and dropped. That said, those progress bars (black box with yellow/orange progress bars) you're seeing aren't Photoshop's. Those are probably coming from a plug-in or panel. I've asked an engineer to take a look at the slowness on first place issue.

J453 · ‎Dec 06, 2022

Have you tried installing Photoshop 2023? (You can select not to uninstall prior versions when you install the new version) Try that, and then go to Preferences > Technology Previews... and enable "Older GPU mode (pre 2016)" - Restart Photoshop. Does the problem persist?

J453 · ‎Dec 06, 2022

Engineering is investigating.

J453 · ‎Dec 06, 2022

Looks like your GPU is set to off in Photoshop. Let's make sure we're in a default state and there are no stale settings somewhere: Restore your preferences using this manual method: https://helpx.adobe.com/photoshop/using/preferences.html#Manually Does it work correctly? If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

J453 · ‎Dec 06, 2022

You have two of your monitors plugged into the the underpowered Intel 630 card. Try plugging all of your monitors into the high powered discreet card (NVIDIA GeForce RTX 2070) - and don't plug anything into the integrated Intel card.

J453 · ‎Dec 05, 2022

Does this happen with all sets of photos you're trying to merge? Photomerge can fail if there aren't enough unique details to align - think of a ocean/horizon with no real differences between shots. Can you post a set of images that are failing? Post a URL to the files using CC files or dropbox, or something similar to share the files.

J453

J453

Activity

Re: Photoshop non funziona

Re: RAM-DISK SPACE errors keep happening after man...

Re: Just installed 24.0.1 and its really slow savi...

Re: Neural Filter Crash still NOT fixed!

Re: Photoshop randomly crashing and exiting

Re: Images glitching after installing Photoshop 20...

Re: Images glitching after installing Photoshop 20...

Re: radial gradient

Re: CTRL+T não funciona Photoshop 23.5.3

Re: P: Black, White Gradient Preset and Perceptual...

Re: P: Text box switches to one word per line afte...

Re: The release of Photoshop 24.0.1 - Adobe's Desi...

Re: Full Screen toggle bug in macOS Ventura on M1 ...

Re: P: Crashing while working in Photoshop (crash ...

Re: Cool Grays converting to Warm grays

Re: Photoshop: Moving Around Workspace causing scr...

Re: Photoshop 24.0.1 - Mac OS 13.0.1 - Bugs!!!!

Re: [Bug] Text box switches to one word per line a...

Re: Full screen mode problem Photoshop 2023

Re: P: Black, White Gradient Preset and Perceptual...

Re: PS 2023 CC filters rendering only B&W

Re: CTRL+T não funciona Photoshop 23.5.3

Re: P: Photoshop hangs when using smart objects

Re: Alle Dateien auf der Creative Cloud plötzlich ...

Re: Photoshop hangs when using smart objects

Re: CTRL+T não funciona Photoshop 23.5.3

Re: Embed Color Profile Off by Default, does not E...

Re: object selection tool colour overlay not showi...

Re: Photoshop 24.0.1 Windows 11 NVidia GPU lagging

Re: Automate - photomerge problem.