About JimHess

What camera are you using? Make and model? ... View more

That method didn't work. It only gave me the small one that was on the web. You need to use another method that will provide me a link to the image with the real filename and the full-size. ... View more

Try this link. There is a circle in the lower right-hand corner that will enable you to initiate a chat session. https://helpx.adobe.com/in/support.html ... View more

For now, just upload the JPEG. ... View more

Your export settings like right. The JPEG image format is a highly compressed format, and the file size can vary greatly depending on the content of the image. Without seeing any of your images, it is difficult to determine what the size of those image files "should" be. Are any of those images cropped? Would you care to share any of your images that others might examine them? ... View more

When you are editing a raw file, and Lightroom and Photoshop are current and using the same version of Camera Raw, then you won't see that prompt. That's because when the image transfers from Lightroom to Photoshop camera raw is simply used to convert the image from a raw file to a RGB file that Photoshop can use. Then, at the end of the Photoshop session, Photoshop will save a new file that will be returned to Lightroom.   If you are editing a JPEG or TIF file in Lightroom then you will be given the option to edit a copy with Lightroom settings or edit the original. ... View more

Can you post a screenshot of your export dialogue showing the settings you have chosen? Also, 1-5 MB file size doesn't really tell me anything. The key to quality printing is the number of pixels in the image, and you can't determine that by looking at the size of the JPEG file. And just to clarify, are you using Lightroom for the cloud or Lightroom Classic? There's a big difference when it comes to saving files. ... View more

Define large scale. And what do you mean when you say doesn't transfer into Lightroom?   Large-scale images will be viewed from a distance and therefore don't need to be printed at 300 PPI. Given the resolution of your images, you could consider a print resolution of 200 PPI, and could produce images measuring roughly 19 x 28". Of course if you print an image that size that is what the PPI would be regardless of what the setting is in the image file. If you want images larger than that then you need more pixels unless you can deal with even lower resolution such as 150 PPI. ... View more

IF you are using Lightroom Classic, press the letter H while the radial filter is activated. This will hide/unhide the button. Take note that your cursor must be over the image for this to work. ... View more

Sharpness isn't solely dependent upon the software. It's dependent upon the camera and the quality of the lens being used as well as the skill of the photographer. ... View more

I know these are basic steps. But have you tried going to the library module, all photographs, sorting by capture time and then scrolling through the images to try to find them that way? If they aren't there then  try importing them again. Not knowing your true situation, it's kind of hard to guess at what to do. ... View more

If you are following this forum on your computer, on the main forum screen where you see the list of all discussions, there is a link to provide product feedback. That is a link to a forum where the developers monitor much more closely than they do on this user to user forum. That is where you should ask your question. ... View more

I don't understand why users don't have Lightroom configured to have the catalog backed up at least on a weekly basis. I have found that the only time I need a backup is when I don't need one. ... View more

Shooting raw will give you the biggest file size as far as the number of megabytes in the file, but it's the number of pixels that matter. If you're going to send the image to a commercial lab to be printed you'll have to send a copy of that raw image, usually a JPEG anyway. What are the pixel dimensions of the image you are working with? For instance, the camera I use takes images that are 6000 x 4000 pixels. What is the size of your images? ... View more

I was referring to that page that lists all the discussions. On the right-hand side there is a link to provide product feedback. That is the link I am referring to. ... View more

Your images are not in the catalog, they are in folders on your computer. So if you have a backup from February then you can restore that backup and start working again from that point. I know, a lot of extra work but at least you can do that. On the main page of this forum if you are working on the computer, there is a link to provide product feedback. If you express your problem there, someone might offer to look at your catalog and try to repair it. I don't know. Unless there is a way to repair the catalog, starting from that February backup seems to be your best alternative. ... View more

You cannot change the quality of an image file by changing the DPI (really it's PPI or pixels per inch). Regardless of what that setting is set to, the image will still have the same pixel dimensions, the same file size, the same image quality, no difference whatsoever. That setting will not change the picture content in any way. The only way you can have an image for large format prints is to have an image that has a lot more pixels. Consider an image file that has 6000 x 4000 pixels. If you choose to print, for instance, an 8 x 10 or even a 16 x 20 print from such an image, it wouldn't matter whether the PPI was designated at 72 or 240 or 300 or 600. The image quality would remain precisely the same, and the print quality would remain the same as well. I've tried it with my own printer, and I've tried it by sending images to commercial printers. You cannot modify image quality by changing that PPI setting. The only way is to have more pixels. ... View more

Lightroom 6 is no longer sold by Adobe, nor is it updated or supported by Adobe. It is obsolete and is quite behind the times. Lightroom Classic is the current successor to Lightroom 6, and is only available by subscription. If you are using Lightroom Classic then that catalog is probably an updated/upgraded version of the one that you previously used with Lightroom 6, and the older version is probably not being used for anything. ... View more

What do you mean when you say, "the photos themselves are up."? What version of Lightroom are you using? What exact version? What operating system are you using? ... View more

Unfortunately, since you purchased Lightroom 6 as an upgrade, it will be necessary for you to provide the serial number for Lightroom 4 as well as the serial number for Lightroom 6 in order to complete the installation. Unfortunately, Adobe doesn't keep a record of your serial numbers as far as I know. If you still have the old computer and it still works, there are utilities that will extract serial numbers, and there is a path that will allow you to find that information. But I don't know that path. Does the old computer work? Would you be able to use it long enough to find the information? ... View more

That prompt might be a bit misleading. Photoshop cannot save anything to a CR2 file or any other raw file. When you answer "yes" Photoshop will create a new file, either a PSD or tiff image that will have the same filename as the original raw file. The raw file itself will remain unchanged, all of the adjustments you have made using Lightroom will be stored either in the catalog on your computer or in the catalog in the cloud, depending on which version of Lightroom you are using. ... View more

Unfortunately there is not. If there is software from the manufacturer that will provide this feature then you will have to use that software. ... View more

This is a user to user forum. I don't know about others, but I don't respond via e-mail. If you want to explain in detail what the problem is here on the forum, I will try to help. Otherwise, you can wait and see if someone wants to respond with an e-mail. ... View more

I am not An expert in EXIF data. However, "IF" that information is available you would probably have to use software such as Exiftool or some other such software to be able to read it. It isn't a value that is displayed in Lightroom. ... View more

I'm using Windows 10 Home Premium and Lightroom Classic 8.4.1. I just tried, mainly for your benefit, importing from an SD card as well as from a folder on a hard drive. I succeeded in doing both with no complications. Both processes completed as expected as they have in the past. My computer is an old HP Pavilion desktop, 8 GB RAM, nothing special about it. ... View more

This is a user to user forum. I don't believe it's fair to say that Adobe is "not interested" in fixing the problem. There have been numerous posts acknowledging the problems with this new operating system if you have been following the forum at all. If you are following this forum on the computer, on the main page where you see a listing of all the discussions, on the right-hand side, there is a link to provide feedback about the product. That is a link to a forum where the developers monitor much more closely. It would be well for you to express your problem there to make them aware of what you are experiencing because I'm sure they will want to find a remedy, or they might already have one available for you. I am a Windows user, so I don't know of a solution for you. But registering your problem in that forum would be a good starting place.   ... View more

I guess nothing. If all that has been done, whatever that is, then I'm out of ideas. I don't think spending that much time on the forum is a good use of forum space. Perhaps you should review some of the printing tutorials that are available on YouTube. I'm sorry. ... View more

I don't know how much help this is going to be because Windows is quite a bit different, and as I understand it, so is the Canon printer interface. But I'll try.   The first thing you need to do is click on the Page Setup button in the lower left-hand corner of the print module. This will activate the printer driver provided by the printer manufacturer. In my case, this is from Canon. On this screen you will make sure you have chosen the right printer, the right print orientation, the right paper size, and then you can click on the properties, at least on my screen. On this next screen is where you choose the paper type based on the instructions that accompany the paper that you have purchased. This will not be the specific paper you are using, but it will be the paper type that the instructions tell you to choose for the printer you are using: After you have done all of the appropriate set up in the printer driver from the manufacturer, you finish the setup in the Lightroom print module. Here is where you choose the print resolution, and where you choose the exact paper by name by choosing the paper profile that you should have downloaded from some website and installed so that it can be installed and selected and applied. ... View more