Hi Polly, These steps might be clearer than the ones above. Disregard my earlier steps, and try this instead: 1. Quit the Creative Cloud desktop application. 2. In Finder, under the 'Go' menu, choose 'Go to Folder'. 3. Copy and paste this into the dialog box that comes up: ~/Library/Application Support/Adobe/CoreSync/ (notice there's a tilde sign, '~', at the beginning -- that's important). 4. When you click 'Go', a folder should open. Delete options.tix in that folder. 5. Start the Creative Cloud desktop application and click 'Start syncing' in the Files panel. Kind regards, Ben
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