So quite obviously, the program that DOESN'T work well, should be that which is thrown out or fixed, wouldn't you say? No! I'll try to explain. This is caused by some utilities that are not original to your system and laters your system and the way it functions as well as how it works with other applications. If the developers of these application did not follow the guide lines of the SDK, which is lkikely what they did, then it will interfere with other applications thyt do follow the SDK and therefore they are required to fix it. But it goes further than that, yoou see Adobe is responsible to make its applications work with your system as it was designed to work once your sytem is altered in such a way as one of these utilties might do then Adobe is no longer able to do anything about it ince the software that alters the system is owned by another developer. Adobe would have to alter the system as well in order to make this software work, which of course theu=y are not entitled to do since they have no ownership and their shareholders would be un happy if A dobe spent money fixing the problems caused by other developers and so would management and of course the users would wonder as well why not spend the resources fixing Illustrator bugs instead of bugs by other developers. Now you may want it to be Adobe's fault and you seem to think you have a good argument but clearly it does not address he problem you have a software installed that is conflicting and if the users of this software do not report it to the developer thant it will not be fixed aand they sre the only ones tht can fix it. There is no way Adobe can fix it. Let me explain further You can also decided which is more valuable to you Illustrator or the utility software, if it is the Utility software then I guess you would then not use Illustrator and if it is Illustrtor then you will remove the ultility softwware. Now the OP decied they would not upgrade Illustrator until this problem was solved so they will be keeping the utility and CS 5 and not CS 6. And they will wait till CS 7 comes out and if the utility still conflicts with CS 7 they will I assume not update but other users on this thread made a different choice. So it is actualy your choice. BTW if you want to file this as a bug you can do so here: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform If you think it is a bug and you think Adobe is responsible for fixing it this is the portal to the team. It is rare that an issue is taken seriously without someone filing a report.
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