Re: Acrobat failed to connect to a DDE server

AshuMittal · ‎Nov 24, 2017

Hi all, Sorry for the inconvenience. We are aware of this issue and the fix is currently undergoing internal validations. We will confirm once the patch is available for general public. Thanks for your patience, -ashu

AshuMittal · ‎Nov 24, 2017

Hi all, Sorry for the inconvenience. We are aware of this issue and the fix is currently undergoing internal validations. We will confirm once the patch is available for general public. Thanks for your patience, -ashu

AshuMittal · ‎Nov 24, 2017

Hi all, Sorry for the inconvenience. We are aware of this issue and the fix is currently undergoing internal validations. We will confirm once the patch is available for general public. Thanks for your patience, -ashu

AshuMittal · ‎Nov 24, 2017

Hi all, Sorry for the inconvenience. We are aware of this issue and the fix is currently undergoing internal validations. We will confirm once the patch is available for general public. Thanks, -ashu

AshuMittal · ‎Nov 23, 2017

Hi all, We are working towards the public release of the fix on high priority, will let you know as soon as it is available. -ashu

AshuMittal · ‎Nov 22, 2017

Hi clar1j0h We understand your concern, and please be assured we are now engaged with several customers directly to investigate this issue. We will keep you posted of the progress. Regards, -ashu

AshuMittal · ‎Nov 22, 2017

Hi all, Sorry for the inconvenience. Acrobat team is aware of this issue introduced in the latest update and working towards a resolution soon. We have a fix identified and if you would be willing to try out a private build for validation at your end, please write in to asmittal@adobe.com. Thanks, -ashu

AshuMittal · ‎Nov 22, 2017

Hi all, Sorry for the inconvenience. Acrobat team is aware of this issue introduced in the latest update and working towards a resolution soon. We have a fix identified and if you would be willing to try out a private build for validation at your end, please write in to [Admin: Personal information removed] Thanks, -ashu

AshuMittal · ‎Nov 20, 2017

Hi all, Thanks for reporting the issue. We have been able to reproduce this issue internally and are looking towards a resolution soon. We will keep you posted of the progress. Regards, -ashu

AshuMittal · ‎Nov 19, 2017

Hi all, We've been actively working on a resolution for this issue. We'd like to work with some of you directly to troubleshoot this further and validate the identified fix. If you'd be willing to validate the private fix, please drop an email to asmittal@adobe.com. Thanks for your patience, -ashu

AshuMittal · ‎Nov 16, 2017

Hi all, We've been actively working on a resolution for this issue. We'd like to work with some of you directly to troubleshoot this further and validate the identified fix. If you'd be willing to work with us on the same, please drop an email to asmittal@adobe.com. Thanks for your patience, -ashu

AshuMittal · ‎Nov 14, 2017

Hi andrewg91311646 The message you are seeing is unrelated to the hyperlinks fix. Is this message appearing for all files or a specific file? It looks likely that the PDF document is indeed PDF/A compliant and hence triggering the corresponding yellow bar. Thanks, -ashu

AshuMittal · ‎Nov 14, 2017

Hi stevieland Glad to know that the issue is resolved. Please note that Acrobat DC updates are automatic and silent and it takes three-four days for a majority of users to get updated to latest version. We released the updated only yesterday and your installation would have been updated in due course without any manual intervention. Thanks, -ashu

AshuMittal · ‎Sep 01, 2017

Hi, We are aware of the root cause and fix will be included in our next planned update. Thanks, -ashu

AshuMittal · ‎Aug 31, 2017

Hi andrewg91311646 I have sent you a message, please check and confirm. Thanks, -ashu

AshuMittal · ‎Aug 31, 2017

Great, thanks for confirmation markh43819352! -ashu

AshuMittal · ‎Aug 30, 2017

Hi wckmn We have been actively investigating the reason why you are still seeing the issue. I have sent you a direct message with more details. Please check and confirm. Thanks, -ashu

AshuMittal · ‎Aug 29, 2017

Great, thanks for confirming georgia101. -ashu

AshuMittal · ‎Aug 29, 2017

Hi wckmn We will get in touch with you directly to look into this further. Thanks, -ashu

AshuMittal · ‎Aug 29, 2017

Hi all, Acrobat and Reader DC update containing fix for this issue (reordering of tabs) is now available. All existing installations of Acrobat and Reader will automatically be updated with this patch. If you want, you may manually trigger this update by opening the application and visiting Help > Check for Updates. More details: Acrobat Help | Release notes | Acrobat DC and 2017, Acrobat Reader DC and 2017 | Update Please let me know in case of any questions. Thanks, -ashu

AshuMittal · ‎Aug 29, 2017

Hi all, Acrobat and Reader DC update containing fix for this issue (reordering of tabs) is now available. All existing installations of Acrobat and Reader will automatically be updated with this patch. If you want, you may manually trigger this update by opening the application and visiting Help > Check for Updates. More details: Acrobat Help | Release notes | Acrobat DC and 2017, Acrobat Reader DC and 2017 | Update Please let me know in case of any questions. Thanks, -ashu

AshuMittal · ‎Aug 29, 2017

Hi all, Acrobat and Reader DC update containing fix for this issue is now available. All existing installations of Acrobat and Reader will automatically be updated with this patch. If you want, you may manually trigger this update by opening the application and visiting Help > Check for Updates. More details: Acrobat Help | Release notes | Acrobat DC and 2017, Acrobat Reader DC and 2017 | Update Please let me know in case of any questions. Thanks, -ashu

AshuMittal · ‎Aug 23, 2017

Great, thanks for confirming AdobeGeek47 -ashu

AshuMittal · ‎Aug 23, 2017

Hi @JR_Boulay Please submit your request by going to: www.adobe.com/go/wish Thanks, -ashu

AshuMittal · ‎Aug 22, 2017

Great to hear, thanks Michal.

AshuMittal · ‎Aug 22, 2017

Hi hals12879804 Sorry for the inconvenience. We are aware of this issue introduced with our latest update and working on a resolution soon. Thanks, -ashu

AshuMittal · ‎Aug 22, 2017

Hi all, 11.x update containing fix for this issue is now available. All existing installations of Acrobat and Reader will automatically be updated with this patch. If you want, you may manually trigger this update by opening the application and visiting Help > Check for Updates. Release notes:11.0.22 Out of cycle update, August 22, 2017 — Acrobat and Adobe Reader Release Notes Please let me know in case of any questions. Thanks, -ashu

AshuMittal · ‎Aug 22, 2017

Hi all, 11.x update containing fix for this issue is now available. All existing installations of Acrobat and Reader will automatically be updated with this patch. If you want, you may manually trigger this update by opening the application and visiting Help > Check for Updates. Release notes:11.0.22 Out of cycle update, August 22, 2017 — Acrobat and Adobe Reader Release Notes Please let me know in case of any questions. Thanks, -ashu

AshuMittal · ‎Aug 22, 2017

Hi all, 11.x update containing fix for this issue is now available. All existing installations of Acrobat and Reader will automatically be updated with this patch. If you want, you may manually trigger this update by opening the application and visiting Help > Check for Updates. Release notes:11.0.22 Out of cycle update, August 22, 2017 — Acrobat and Adobe Reader Release Notes Please let me know in case of any questions. Thanks, -ashu

AshuMittal · ‎Aug 21, 2017

Hi all, We are aware of this issue introduced with the latest update of Acrobat Reader. We are working on a fix and will confirm once available. Thanks, -ashu

AshuMittal

AshuMittal

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