brdcphoto
Explorer
brdcphoto
Explorer
Activity
‎Jun 19, 2025
02:34 AM
When I set my PNG export to fit 2000px width and 2000px length at 72ppi, then the export is only 1px wide. I tried the change several settings, but that does not seem to help. Thx
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‎Jan 24, 2023
06:19 AM
This is again half a solution. The proxie should take the frame rate of the original file and when we choose Interpret Footage, it should change to that value. I make my proxies at the beginning of my project without knowing what framerate I will use some clips in. There is simply no time to wait 15 minutes to make a new proxie for each clip I want to slow down. Thx for taking a look at this.
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‎Jan 24, 2023
06:14 AM
In the mean time, there has been an update for Premiere, but this is still not solved. Any updates? Thx
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‎Sep 06, 2022
05:23 AM
2 Upvotes
Dear Adobe, For a couple of years now, me and thousands of people from around the globe are reporting issue after issue, bug after bug. Still some bugs are there for a couple of years now and do not seem to get fixed. I am not waiting for all these new functions you are adding all the time. We are all waiting for the existing issues to be fixed. If I would not have to use After Effects, I would already have made the switch. So, a lot of people like me, are very desperate. We all pay every month, for software that crashes at least a couple of times a day. It makes me wonder if you even use the software at Adobe, cause you would have the same frustrations, no? So, again, please fix these issues because when you keep adding more new features, just more new problems are appearing. Thank you!
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‎Apr 12, 2022
01:05 PM
Did that! Will let you know if it helps. I also changed from default output to a manual selection of output. My other soundcard is mostly not on. Only used for recording. Thx already!
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‎Apr 12, 2022
01:43 AM
Everyday, I have to restart Premiere 10 times at least. This is a fresh Adobe install from 3 weeks ago done by an Adobe support engineer. So, this is done by the book. I have no idea that it has to do with nested clips and audio. I have a pro audio setup, with audient and RME soundcards. Both MME and ASIO give issues. They are the latest drivers and I changed all the settings to software and not CUDA rendering. I have this with all my projects and not just one. It just says (not responding) in the title bar. The cache is on a separate SSD hard drive. Already cleaned it a thousand times. I am really desperate. It is impossible to work like this and I have tons of work. Thx
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‎Apr 11, 2022
03:51 PM
Yes, there are a lot of audio issues. I thought it was my soundcard and asio settings, but then I figured out that this happens when audio comes from AE of when audio is nested. Solve this, please!
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‎Dec 05, 2021
11:01 AM
Resetting did not help. I have this problem already for a few versions. Even with content exceeding the canvas, when I don't move my object the mesh should respect the actual pixels it was applied upon!
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‎Dec 05, 2021
10:59 AM
Same problems here. This is already the case for a couple of versions of photoshop and this is still not solved. Very frustrating!
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‎Jul 30, 2021
02:13 AM
Hi Joost, I do have this when the Wacom tablet is unplugged. I also use a monogram controller, but I unplugged as much as I could. The problem remained. Sometimes I do not have it when PP en AE are open. But when I open Media Encoder, it starts again. Thx
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‎Jun 07, 2021
03:14 PM
OS Name Microsoft Windows 10 Pro Version 10.0.19042 Build 19042 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name WORKSTATION2020 System Manufacturer ASUSTeK COMPUTER INC. System Model System Product Name System Type x64-based PC System SKU Processor Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 16 Logical Processor(s) BIOS Version/Date American Megatrends Inc. 1102, 2020-11-27 SMBIOS Version 3.2 Embedded Controller Version 255.255 BIOS Mode Legacy BaseBoard Manufacturer ASUSTeK COMPUTER INC. BaseBoard Product WS Z390 PRO BaseBoard Version Rev 1.xx Platform Role Desktop Secure Boot State Unsupported PCR7 Configuration Binding Not Possible Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume10 Locale United States Hardware Abstraction Layer Version = "10.0.19041.964" User Name WORKSTATION2020\bram Time Zone Romance Daylight Time Installed Physical Memory (RAM) 128 GB Total Physical Memory 128 GB Available Physical Memory 114 GB Total Virtual Memory 198 GB Available Virtual Memory 180 GB Page File Space 70,0 GB Page File C:\pagefile.sys Kernel DMA Protection Off Virtualization-based security Not enabled Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualization Enabled in Firmware No Hyper-V - Data Execution Protection Yes I am using a Wacom Tablet. But already uninstalled and reinstalled. Drivers are the latest version. On a screen capture there will not be much to see. Exept that when both programs are open, and you are working in Premiere, the window becomes inactive. So you click to activate it again, but it goes inactive again. And so on. I can still make a video if you want.
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‎Jun 07, 2021
12:58 PM
When Premiere and After Effects are both open. The after effects window becomes active ad random. So when you are typing or doing something in another window, let's say right click with menu, it all disappears and the current window becomes gray. I already let this run for a while, but at a certain time the computer freezes and shuts down only after effects and premiere. I have the latest gpu drivers installed etc and my system is completely up to date. In the mean time, we are already a few releases further from AE and PP and the problem remains. Resetting the preferences did not help. Reïnstalling did not help. The whole computer is new and a fresh also and I had this from the start. Even if all other programs are closed, I still have it. The for taking a look at this.
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‎Jan 08, 2021
02:38 PM
Same issue here and will also reinstall, but maybe this will help to resolve the issue. When I restart the AME after the export, the file is there in the queue list. So, I export and AME start, but queue stays empty. I close AME and restart it, and then the export appears in the queue.
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‎Aug 03, 2020
02:23 PM
Mine is on Windows. Anyway, the feature is really nice. Before I used Image Processor Pro from Russel Brown. It worked but was not perfect. The export panel is a big improvement.
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‎Aug 03, 2020
11:54 AM
Hi, when I use the export panel and save transparency from psd to tiff it looks black on the thumbnail. This is OK as it is only the thumbnail. But when I export the same psd with transparency to jpeg, the background of the jpeg is also black. In the past with image processor, it was standard white. Now it comes. When I first convert to tiff with transparency and then convert those tiffs to jpeg. The transparency is converted to white. Very illogic and I guess a bug. I found one other post on this, but no answer from Adobe. Also weird there is no report on this.
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‎Jun 16, 2019
09:27 AM
Hi, when I open my AE file, it hangs, while yesterday I worked on it. This file is already a couple of weeks old and I never had issues till now. My guess is that it's because of linked compositions. I openend my premiere project and that opens, but the files linked to the AE project are offline. On the right bottom corner, it also seems he does not stop loading the files. Even on a mac and an other workstation I can not seem to open it. What even is worse, is that other projects are also not able to open. My guess is that it is really related to the dynamic link, but that does not seem something that is installable in a separate way. I already uninstalled PPro and AE. I already reverted to 16.1. I reverted my system to 7 days ago with putting an backup image back, so not just a system recovery. I am really desperate, cause I can not work on any of my projects and next week I have to finish 2 of them. Please advice. Thx Title was edited by: Mod
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‎Nov 30, 2018
04:08 AM
The answer or making hidden files visible both did not work for me! This is already a very long time since I have this problem.
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‎May 04, 2018
11:03 PM
1 Upvote
It did not work for me, but further in the discussion you will find that working in the "all panels" workspace is a workaround. This did it for me while waiting for a solution.
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‎May 04, 2018
12:51 AM
It is also like that with the other panels. But only when you change workspace. The topbar with the workspaces in it becomes unresponsive and the panel you try to work in too. The menu keeps working and you can change workspace there, but once a new workspace loads, it freezes again. It also takes like 30 seconds until the switch is done. Working in the All panels workspace is a workaround that works!!! Updates OS, graphics card, etc. So all are the latest drivers.
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‎May 04, 2018
12:40 AM
I also have the problem that my interface does not load completely. I just can not work!
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‎Jan 29, 2018
12:54 AM
2 Upvotes
Since November 2017 I do not receive any emails anymore with a pdf invoice attached. This morning I chatted with support and they said that due to a policy change they do not send them anymore. First, I did not receive any warning that this service would stop. My invoices by email are forwarded automatically to my accountancy software. By having to do this manually, this will take a lot of time. Cause Adobe, you are not the only one I have to download invoices from. Second and what strikes me even more, is that all the bigger companies like Envato, Adobe, etc. do not send invoices by email. While smaller ones do. This does not seem very 2018 if you ask me. Please reconsider this. Thx
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‎Sep 25, 2014
08:47 AM
I have to same problem. MXF files are stored locally and are playing OK, but when I use transitions or FX it give the decode error. Also rendering does not work. I deleted cache, but nothing worked.
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‎May 30, 2012
05:09 AM
Same problem here. Even Flash CS5.5 does not work. I really need this fixed asap! I tried to look in the fontinfo.txt file for weird characters, but could not find any. The file itself as the configuration folder is with "read-only" disabled. So the answer for the topic is not correct. Are there some other suggestions maybe? Thank you.
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