It is unbeliveable how nobody at Adobe is willing to spend a minute of their time trying to understand their customers. The problem here is that when you create a textbox BY CLICKING AND DRAGGING, JustifyAll becomes available. However, if you created your text box by simply clicking once, WITHOUT DRAGGING, JustifyAll is not avaiable. Chris Cox's reply from Nov. 26, 2010 is quite condescending and makes absolutely no effort to help. It is unfortunate that Adobe doesn't have better standards of customer support, but not surprising: Adobe made its fame with some great products, but the user experience of using its websites, including account management, support and what-not, is terrible.
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