Hi pilamdv,   Firefly custom models are currently available only with Creative Cloud for enterprise Edition 4 (formerly Pro Firefly) and Edition 4 w/Premium Stock (formerly Pro Plus) plans.   If you don't already have an enterprise plan Fill out this form and our sales team will contact you.   If you are an existing enterprise customer Contact your account manager for any queries related to your account/plans or to purchase any new plans. You can view their contact details  in the Admin Console: Sign in to the Admin Console. Navigate to the Support tab. Select a plan under Your Adobe support plans to view the contact details. ... View more

Hi TJ Tharp, The Firefly Image 2 model creates more photorealistic images than the Firefly Image 2 model, which creates more illustrative images. Here's how you can switch back to the older model if you like: Go to the Text to Image feature in the Firefly web app, hover over any image in the gallery, and select View samples. Select a Model version from the Firefly Control Panel. Learn more about using the Text to Image feature in the Firefly web app. ... View more

Hi, Andy!   Your team members can join the Creative Cloud for teams membership, canceling their individual memberships without paying the cancelation fee.   To give your team members access to the Creative Cloud for teams licenses, assign the licenses to them. Ensure that you invite them using the same email address they use for their individual membership.   Navigate to Admin Console > Overview > Add Users. The team members you add, receive an email with instructions on how to get started with their new teams plan and how to manage their personal Adobe plans if they have any. To accept the invite and start the account setup, the user must click Get Started in the email invite. After the users join your teams plan, users with their own subscriptions are encouraged to consolidate their plans by canceling their individual subscriptions and moving their assets to the team’s shared cloud storage. Users are offered to cancel their existing plan and migrate assets to team storage if the entitlements of their individual plan match the ones for the teams plan. For example, if a user already has a personal subscription to Adobe XD and is later invited to Adobe XD for teams, the user is offered cancelation and asset migration. Users with existing individual subscriptions that include different apps and services than what's in their new teams plan will not be offered the option to cancel and move their assets to their team's shared cloud storage. For example, if a user already has an individual subscription to Adobe XD and is invited to an Illustrator for teams plan, they will not be offered the option to cancel and move their assets. Learn more about upgrading from Creative Cloud for individuals to Creative Cloud for teams plan. ... View more

Hi,   Users receive an email invite only when they are assigned a license or role. And, to activate the account, the users need to click the link in this invite. Here is how you can assign a license to a user: https://helpx.adobe.com/enterprise/using/assign-licenses-to-teams-users.html   And, here is how you can assign a role to a user: https://helpx.adobe.com/enterprise/using/admin-roles.html   Hope this helps! ... View more

You are charged an exit fee of half of the remaining due.   Contact Adobe support to negotiate your exit. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply. (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852) ... View more

I think that the issue and solution are explained in this document: https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html. However, you'll need admin privileges to apply the workarounds.   Internet Explorer is no longer supported by Microsoft and will be retired soon. For best experience, we suggest moving to modern, secure browsers. ... View more

Kindly check if you are you the contract owner on the account?     If not, please connect with your contract owner to update the billing details. Only the contract owner can access the billing details. ... View more

Kindly sign in to the Adobe Admin Console. Then, navigate to Settings > Console Settings, an try changing the Organization Name. ... View more

You can connect with the Customer Care team to help you move to a business plan, and add your colleagues to it. Here's the link to the support page: https://helpx.adobe.com/support.html To start a chat, scroll down to click "Sign in to contact us". You'll be connected to Adobe's virtual assistant who will connect you to the relevant live agent.   ... View more

We’re sorry that you’re thinking of canceling your plan. Kindly refer to the following articles on how you can cancel your plan depending on what the plan is: Cancel your individual plan Cancel your Creative Cloud for teams plan ... View more