Hasip, I am sorry, but we don't offer an educational discount on month-to-month plans. I can confirm that you have successfully canceled your membership. Please see https://adobe.ly/3XqcIeT for more information on the fees that are charged when canceling an annual plan early. ^JW ... View more

Slawomird, thanks for posting your opinion about the recent price increase for the Creative Cloud photography plan to this public discussion forum. I understand a cost increase to the services we utilize is never appreciated. Please see https://adobe.ly/41m4cyN for more information about the recent change. ^JW ... View more

Nils, I am sorry, but I don't see any active plans or subscriptions under the e-mail address you used to post to this public discussion forum. Can you please start a new discussion with the account associated with your membership? Please see https://adobe.ly/3F0Nb5J if you need to request a password reset for the correct account.^JW ... View more

I am sorry that you have been unable to submit a method of payment that has been accepted, Ambitious_Lionheart. Have you spoken to the bank that issued the cards you are using to confirm they allow online purchases from Adobe?   If you have already spoken with the bank, and they have confirmed that purchases are allowed, then please use the steps in https://adobe.ly/4ihH9Mw to update your active support case ADB-38788493-M4W6. ^JW ... View more

Shenna-lynn, I am sorry you are able to use your new individual Creative Cloud membership. The screenshot seems to indicate that you are blocked from accessing Adobe services. Are you using your new membership on a computer or network managed by an organization, if so then they may be blocking you from accessing our servers.   If this is your personal computer, and you manage the network yourself, then see https://adobe.ly/3QyZybI for several solutions that can help you fix the connection error and allow your new active membership to be seen by the computer. ^JW ... View more

Raquel, I am sorry that you are being charged for a service from Adobe. I don't see any active memberships or subscriptions of recent purchases under the account that you used to post to this public discussion forum, Raquel.   Which Adobe software or service did you evaluate? Please make sure to log in under the account of your purchase if you want to access the service or manage the membership.   There are very few free trials of Adobe services available, please see https://adobe.ly/41ej1U5 for the terms associated with most subscriptions and memberships, Raquel.^JW ... View more

Yes, Jason, please see https://adobe.ly/437Kauv for more information on the commitment made when purchasing an annual subscription.^JW ... View more

Sorry for any confusion, Jason, you will need to resolve any unpaid charges by completing the steps at https://adobe.ly/3D3EBmf before you can cancel your active plan.   Once you have paid the money owed for your previous purchase, then you can complete the steps at https://adobe.ly/4hUxOdA to cancel the membership. ^JW ... View more

Thanks for the update, Mitchel. Did you remove the licensing files or run the CC Cleaner Tool as previously suggested by Kglad in https://adobe.ly/4h3Fjxv? If you are using your registered serial number, and it has not been revoked, then those steps should allow you to use the software.   If you are confident you have already ran the CC Cleaner Tool, without errors, then go to https://adobe.ly/4h1EQMm and click on the chat icon on the bottom right-hand corner of the page, Mitchell. You will be connected with a team that can help you if the serial number has been revoked or invalidated, but they won't be able to help if it is a licensing error, so please make sure you try the previous suggestions first as revoked serial numbers are not typically listed in an account on https://adobe.ly/4gSLNzv, Mitchell. ^JW ... View more

I will move this discussion to the Enterprise & Teams community; they may have additional suggestions for you, Default. I would encourage you to contact your Organization's Creative Cloud plan administrator and explain the situation to them. ^JW ... View more

Were the images purchased for yourself or for your organization, Default? Your organization will have complete access to the Adobe Stock purchases that were made with their managed membership. ^JW ... View more

The bank would likely deny you without trying to cancel any charges, Default. Please also be aware that if you are using a device managed by your organization, they may be aware of this discussion you are having in a public discussion forum, since you are using the business account to post.   Our systems try to prevent duplicate account creation and purchases, so you may encounter an error when you create a new account under your intended e-mail address. If the account no longer exists, though, you can only create a new account with the correct e-mail address.   If you can regain access to the account with Adobe Stock, then see https://adobe.ly/3Xe9NpC. ^JW ... View more

Default: you should create an account under the e-mail address you intend to use; you could be facing extra restrictions by logging under the business account.   I recommend you start the purchase process for Adobe Stock and any other service under your intended account. If that account no longer exists then create a new one with your preferred e-mail address. Please see https://adobe.ly/4h1zDnM for information on how to add multiple e-mail addresses, to prevent loss of account access to a personal Adobe account.  ^JW ... View more

I am sorry, Default. You may have purchased your own membership, but the e-mail address you used to post to this public discussion forum has a membership managed by an organization. There are no purchases for Adobe Stock or any other services under your personal account, Default.   For your next steps please contact your organization's Creative Cloud plan administrator for assistance. Personal accounts can be blocked from reaching us by design.   If you did purchase your Adobe Stock membership, on a different account, Default, then see https://adobe.ly/41x198g for information on how to request a password and regain access to the account. ^JW ... View more

Default, who sent you the message that your e-mail address has changed? What is the organization that manages your Creative Cloud for Team membership?   Please see https://adobe.ly/43dtySa for information on how to log in under the account managed by your organization. If you need additional help, then I would recommend contacting your Creative Cloud plan administrator for assistance. ^JW ... View more

Mitchell, I'm sorry you are receiving an invalid serial number message for Premiere Elements 2024. Please try the suggestions offered by Kglad. If you continue to encounter an invalid serial number error, then can you tell us more about what happened to the computer prior to this error?   You can find information at https://adobe.ly/3D3lzfN on how to locate the serial number for your registered copies of Photoshop and Premiere Elements and download a fresh copy of the installation files if needed. ^JW ... View more

Rgautreaux, I can confirm you did start a new plan today under the account you used to post to this public discussion forum. You may consider using a different e-mail address to prevent confusion between your new individual account and any account provided or managed by your school. Please see https://adobe.ly/4i7s00J for more information. ^JW ... View more

Ok, thanks for the update, Staffan, this is a public discussion forum, so please avoid sharing any information that you don't want to be publicly accessible including e-mail addresses and serial number.   If you receive a message that the serial number is revoked, see https://adobe.ly/43cdr7s for more information. You can click on the chat icon at the bottom of the page to be connected with a team with whom you can discuss any revoked serial number.   As Kglad mentioned, the activation servers for CS4 were shut down, so if you will be unable to activate the software on a new computer. Only an existing computer, will allow any previous activations to be utilized, Staffan. ^JW ... View more

Thanks for posting your question about your recently purchased subscription to this public discussion forum, Andreea. I can confirm that you successfully started a subscription to Acrobat. Did you have any additional questions, Andrea? What are you trying to accomplish with your new subscription?  ^JW ... View more

No, I'm sorry, Joey. The files are only available to the account the software is registered to. Please check any e-mail address you have used since 2018, when you previously registered the software. If you identify the account that you used to register the software, then you can complete the steps at https://adobe.ly/3XjjFi2 to request the software license be moved to the account you are currently using. This would also give you access to the installation files as described in https://adobe.ly/4bcwIaJ under the current account.   You can also click on https://adobe.ly/4bc31GJ to chat with a member of our support team who can help you locate the account that you used to register the software, Joey. Please be prepared with any other information you may have, such as phone numbers or commonly used e-mail addresses, and be prepared to confirm the registered information if you want to regain access to the account.   If the account can not be found and access is regained, Joey, then you will need to look for a new solution to edit your photos and videos in 2025. ^JW ... View more

If you sign in under the account you used to post to this public discussion forum, Joey, then you won't have access to the software as that is not the account the software is registered under. Your original post stated that when you entered the serial number, it was already use and registered to another account.   You will need to log in under that account to gain access to the installation files and then later complete the activation process. Please see my previous post for information on how to request a password reset.^JW ... View more

Joey, thanks for posting your question to this public discussion forum. I can confirm there is 0 registered software tites under the account you used to post. You will want to log in with the account you used to register Photoshop and Premiere Elements 2018 to gain access to the necessary installation files.   Please see https://adobe.ly/41rJSNM for information on how to request a password reset.   I would also recommend bookmarking https://adobe.ly/3ESJO0I which discusses how to manage and maintain any activations you have remaining for Photoshop and Premiere Elements 18, Joey. ^JW ... View more

Thanks for the update, Luca, and I am sorry for any confusion. I edited your most recent response to remove the attachments that contained your personal information. This is a public discussion forum, and personal information should not be shared, as it is visible to anyone with Internet access.   While I understand you are being charged, Luca, there are no active memberships under the account you used to post to this public discussion forum. If you want to cancel a membership for a different account, then you will need to log in under that account. Please see https://adobe.ly/3ETMHhJ for steps you can take to cancel your membership.   If you are no longer able to access the account with the active plan, then see https://adobe.ly/4bfi0Q6 for details on how to request a password reset, Luca. ^JW ... View more

Staffan, I am sorry, but I don't see any registered software under the account you used to post on this public discussion forum. Please see https://adobe.ly/3F34yTj for several common reasons for a serial number being revoked.   You can confirm if you are encountering a software or licensing problem by verifying the software is registered on https://adobe.ly/43hHXwm. Please see https://adobe.ly/41tdQ3M for additional information on how to locate and register your InDesign CS4 serial number. ^JW ... View more

Thanks for the update, Thorigol. The CC Cleaner Tool is a universal application, so it should run just fine on the computer. You can find the location of the licensing and activation files listed at https://adobe.ly/4gV8EdJ if you want to manually remove them.   You may want to consider formatting the computer and reinstalling the latest operating system that it will support; this will help position you for the best success with using Lightroom 6 on a 2012 Mac in 2025.   The CC Cleaner Tool doesn't ordinarily crash on people's computers, so if you encounter any other problems, Thorigol, then I would recommend you proceed with formatting the computer and reinstalling the operating system. ^JW ... View more

John, sorry you are unable to open Photoshop or Premiere Elements 13 on the new computer. What error messages do you receive when you try to open them? How did you download the software to the new computer? For more information on registering Adobe software and downloading the installation files see https://adobe.ly/41s8dDd. ^JW ... View more

Consular_Services, thanks for posting your question about canceling your subscription to this public discussion forum. I can confirm that you did cancel your subscription successfully. Please see https://adobe.ly/4iaq3A8 for information on the fees that will be charged due to the timing of the cancellation. ^JW ... View more

Thorigol, you could manually look for and remove the necessary licensing files to confirm if any Adobe software had ever been installed or download and run the CC Cleaner Tool to remove the current installations and any damaged licensing files that could be preventing you from using Lightroom 6. Over the years, we have improved the CC Cleaner Tool to help prevent the need to look for and delete licensing or application files.   It is your choice; you will still face problems connecting to our servers on a computer running an out-of-date operating system. Please see my previous posts for information on the QR code process you will need to utilize to complete the sign-in process once the serial number error has been resolved. ^JW ... View more