Mh. Came to this thread so look for an answer for that exact problem. Thought, oh, the thread is from 2022, for sure they'll explain what the issue is or offer a fix.  ... ... View more

This has been a maddening pull-your-hair-out reality with embedded videos in PDF files for years. I cannot understand why we still must suffer with this. Our workaround is to embed videos using Microsoft Word and then upload using DocSend. I'd much rather have a true PDF file with working embedded video but at least this workaround allows our clients to play the video as long as they have access to DocSend through their browser. -- *Mark A. JohnsonPresident* *Visual Law Group* *111 N. Market Street | Suite 300 | San Jose | California | 95113Office 408.471.4929 | Mobile 408.310.7923 ** | Fax 408.852.3377* *mark@visuallaw.com * | www.visuallaw.com *California State Bar MCLE Provider Number: 18367* *Innovation in Litigation*™ Member of The American Society of Trial Consultants (ASTC) Associate Member of The National District Attorneys Association Affiliate Member of The Santa Clara County Bar Association This message may contain information which could be considered confidential and privileged. Unless you are the addressee (or authorized to receive messages on behalf of the addressee),you may not use, copy or disclose to anyone the message or any information contained within the message. If you have received this message in error, please advise the sender by reply e-mail and delete this message. Nothing in this message should be interpreted as a digital or electronic signature that can be used to authenticate a contract or other legal document. Receipt by anyone other than the intended recipient is not a waiver of any attorney-client, attorney work product or other privileges. Thank you very much. ... View more

Can you show your workspace with the Transform panel open and the object selected? ... View more

@jdeyoung01 wrote: To the "we understand your frustration" response: CLEARLY YOU DON'T UNDERSTAND OUR FRUSTRATION. IF YOU DID, YOU WOULD JUST FIX IT SO IT WORKS CORRECTLY ALL THE TIME!!!!!!!   If only the situation were that easy.   Some bugs in Adobe Illustrator do get generated by Adobe. But plenty of other bugs get created by outside variables, like a flaky update to the operating system. Drivers for graphics boards have caused problems.   Recently I had to use an older driver for my Wacom graphics tablet for a few months because the then-current driver at that time would cause Adobe Illustrator to just vanish from the screen soon after launching it. Wacom took what seemed like a really long time to push out a driver update to fix the problem. Many other Illustrator users on Windows were in the same boat as me.   And there are still things which totally stink about using a Wacom graphics tablet connected to a Windows PC. Adobe doesn't have anything to do with it. The problem is Microsoft and its horrible Windows Ink software. Microsoft seems to require all tablet devices to enable Windows Ink for any pressure sensitive pen functions. When Windows Ink is enabled it becomes infuriating, if not impossible to use Adobe's applications with a Wacom tablet. Important functions become disabled. Click and drag the pen tip to do anything brings up a circle icon doo-hickey that does nothing but prevent the user from changing values in a CMYK slider or using animated zoom. Windows Ink (or should we call it "Windows Stink"?) is a very good sales tool to market iPads and the Apple Pencil (or hooking a Wacom tablet up to a Mac). As angry as Windows Ink makes me, I'm not throwing any shade at Adobe for it. It's not their fault. Wacom needs to come up with some kind of tablet driver that offers all functionality without the contagion of Windows Ink infecting it.   Anyway, the point is, if there is a problem with your Adobe Illustrator installation please describe what's happening. That way other participants here might be able to offer a solution. An all caps rant on how incompetent Adobe is at software development doesn't accomplish anything. ... View more

Hi @ThomHayes  Sorry to hear about your experience. I have replied and shared the update to your question on the similar discussion here: https://community.adobe.com/t5/acrobat-discussions/windows-file-explorer-crashes-when-loading-pdf-files-in-preview/td-p/13401379    Thanks, Akanchha  ... View more