Re: RSS feeds gone mad again!

MadisonLeupp · ‎Apr 17, 2019

Hi all, Quick question- has anyone noticed if there's a different behavior when logged in vs logged out? Our teams are thinking that something about logging in is affecting the feeds. Let me know! -Madison

MadisonLeupp · ‎Sep 06, 2018

Things should now be resolved. Let me know if you see any issues persist. Madison (Murphy) Leupp | Manager, Customer Care

MadisonLeupp · ‎Sep 06, 2018

Thanks, all, for reporting! Our IT team is looking into the sign-out issue right now. We're so sorry about this! Madison (Murphy) Leupp | Manager, Customer Care

MadisonLeupp · ‎Aug 30, 2018

Deactivated both. Thanks!

MadisonLeupp · ‎Aug 10, 2018

Yup! Something went wrong with my email notifications 😕 Disregard!

MadisonLeupp · ‎Aug 10, 2018

Hey John, What's happening when you try to login with your original account? Any specific error? Thanks, Madison

MadisonLeupp · ‎May 04, 2018

Is it showing up properly here? (content tab) Adobe Experience Manager Forms

MadisonLeupp · ‎Mar 05, 2018

Hey Jane, We submitted this feedback (again), but I also found a sneaky workaround that I missed previously. When you're on the sign in page: You can click Get Help and it will take you directly to chat (no sign in required!) Pretty nifty... if users can find it! Thanks, Madison

MadisonLeupp · ‎Feb 02, 2018

Thank you for the detailed feedback, leenale. Sorry for my delayed response, I was on leave for the past month. We're looking to redesign & update a lot of the pages you mentioned. This should happen in the next few months and this is incredibly valuable feedback to have. Really appreciate you taking the time to write this out- and for everyone else on the thread adding their thoughts. -Madison

MadisonLeupp · ‎Nov 22, 2017

Hi crystalstorm, Can you try deleting your cookies and cache in Chrome? I just tested on a mac on Chrome 61 and was able to navigate to adobe.com OK. You may also want to try in incognito mode. Let me know if this helps! Thanks, Madison

MadisonLeupp · ‎Nov 02, 2017

Done! Thanks for noticing this mistake

MadisonLeupp · ‎Oct 23, 2017

Hi there, I was actually just informed this was resolved (about an hour ago). Are you seeing the same results now? Thanks, Madison

MadisonLeupp · ‎Oct 10, 2017

Hi all, Sorry for not updating you all here- this was discussed in one of our private spaces. Both the screen jumping issue and the latest reply/original post broken links are related to a known issue with Chrome 61. Unfortunately since it's an issue with Chrome, Jive is waiting for Google to release an update to fix. We can try to roll back our Chrome version or use another browser in the meantime. Thanks, Madison

MadisonLeupp · ‎Oct 10, 2017

Hi Osaka, We needed to confirm your system/browser language settings (separate from the forum settings). Sounds like they are likely set to English, so I will close this case out with our forum team so they can file this as a bug. Thanks, Madison

MadisonLeupp · ‎Oct 09, 2017

Hi Osaka, Could you confirm that your browser locale is set to the US/English? A screenshot would be very helpful, too. Our forum team is currently investigating the bug. Thanks, Madison

MadisonLeupp · ‎Oct 09, 2017

Hi gb, Could you confirm that your browser locale is set to the US/English? A screenshot would be very helpful. Our forum team is investigating the bug. Thanks, Madison

MadisonLeupp · ‎Sep 29, 2017

It is possible that our Translation services may be impacted by a planned Power shutdown from 4 pm PT Friday, Sept 29 to 4 pm PT Sunday, Oct 1. Unfortunately we weren't informed for sure if this will be impacted or not, but wanted to give you a heads up in case. Sorry for the gamble! Have a great weekend! -Madison

MadisonLeupp · ‎Sep 28, 2017

Hi Mike, We're so sorry about this- the status issue is a known bug. We don't have the status functionality enabled, but it still shows up on your profile. And I just fixed the issue with the "Tips for Asking" doc: https://adobe.com/go/forumask Thanks, Madison

MadisonLeupp · ‎Sep 24, 2017

Thank you, Osaka, for the extra detail & the email. This is very helpful. I'm logging a case with our forum software provider to investigate this further. Thanks, Madison

MadisonLeupp · ‎Sep 24, 2017

Hi gb, Would you mind forwarding me the notification email you received? If you can include it as an attachment that would be great. I can check to see why this was sent in Japanese. My email is mamurphy[at]adobe[dot]com Thanks, Madison

MadisonLeupp · ‎Sep 18, 2017

Hi Osaka, Can you forward me the email to mamurphy[at]adobe[dot]com? You can also check your language preferences by clicking your avatar at top right > Preferences. Thanks, Madison

MadisonLeupp · ‎Sep 18, 2017

Hi, For Acrobat- you need to select one of the subspaces (one of the links on the homepage) Acrobat You can't actually ask a question in Acrobat, you need to ask in one of the more targeted spaces. Dave sees other options since he's an ACP. Hope this helps! Thanks, Madison

MadisonLeupp · ‎Sep 06, 2017

Hi Abby, I heard back from our billing team on this- it was an agent error as the agent was giving you the price for the "All Languages" product (which is a bit more expensive), not the "English" product. The English product is the same price on the backend- we're so sorry about this confusion. Let us know if you need any help signing up, if you're still interested. Thanks, Madison

MadisonLeupp · ‎Sep 01, 2017

Hi Abby, I reviewed your case and it does look like there is a price discrepancy between our system (for agents) and the website- the price for agents is higher than the price on the site. I am escalating this to our billing team to see why this may be occurring. I'll let you know what I hear back. Thanks, Madison

MadisonLeupp · ‎Aug 25, 2017

Thanks, Clay. Our teams are aware of this issue. Hopefully we get a resolution soon. -Madison

MadisonLeupp · ‎Aug 24, 2017

This has been fixed. Thanks!

MadisonLeupp · ‎Aug 10, 2017

The Adobe Support forum does not resolve YouTube copyright strikes. You must go to YouTube and find the claimant's email and to reach out to responsible Adobe team. Every copyright strike has an e-mail address and all relevant contact details attached to it.

MadisonLeupp · ‎Aug 04, 2017

Hi, Sometimes a post will get sent to the system twice and one will get accepted and one rejected (so we don't have duplicate posts). That's likely what happened here. -Madison

MadisonLeupp · ‎Aug 03, 2017

Hi zuhloobie, I've sent you a private message with my contact info. Can you email me your forum preferences? Thanks, Madison

MadisonLeupp · ‎Jul 21, 2017

Hi all, This was permanently fixed today. Thanks! -Madison

MadisonLeupp

MadisonLeupp

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