NO, my problem is not resolved. Last communications from Adobe was an email on 6/17/2020 that stated "Will share with our PSE Experts and they will contact you soon." That was a week ago, but NO CONTACT. COMMENT:I do not think it unreasonable to expect Organizer to effectively process, including Thumbnails, for all files that are within the capabilities of either PhotoShop or Premiere, especially with regards to size.
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Using two different scanners, using Adobe organizer File>get Photos> from Scanner or Windows 10 Scan software, color or grayscale, creating files in JPG or PNG or TIF, then import to new or my old catalog, Organizer FAILS 100% to generate a thumbnail for an image for All Media display if the image was scanned at 2400 dpi. Files are in the catalog but appear with the torn sheet of paper image icon. Files all appear OK when using Windows File Explorer. Files can be opened with Photoshop Elements for view or edit, but never display a thumbnail when saved. All scans work well with lower dpi (300 - 1200 dpi). Failure is with larger, e.g. 2400 dpi, scans. File size for JPG is 4.2MB. Files size for PNG or TIF is much larger, but my normal mode of operation is always JPG. I need high dpi when scanning old, small photographs that I want to edit/restore. HELP sample scanned pic grayscale 1200 and 2400 dpi attached
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