I have the same problem. I checked "Deactivate native canvas" & restared photoshop & the problem persists. I'm using Windows 10 on a dell 5810 workstation.  ... View more

Hi everyone,   I just installed Photoshop 24.2.0 and the rulers dissapered. Yes, they were turned on & all the settings were propperly set in the prefferences (I'm using Windows 10. Dell pecision workstation tower 5810). Has anyone else had this problem? Is there a fix? I reinstalled the previouse version & the rulers came back however I'd really like to use the most current version of photoshop since I teach Photoshop. Thanks, Frederick ... View more

FYI: I've been working with Photoshop since version 1.0. I've been working with a NAS drive (same configuration - raid 5) for the past 12 years. This problem has been occuring (with me) for the past year. This happens on tiny files and large files equally.   ... View more

Another thing to note (in my case) is that this does not happen when saving a design. It happens only when opening a design. The proof of the pudding is that when I make a backup from my NAS, the file is on my backup even when it dissapears from my NAS.  ... View more

Just a thought. Maybe since Western digital has the most popular NAS ( I use WD My Cloud Pro Series 40TB PR4100 4-Bay NAS Server (4 x 10TB). Maybe these two thousand pound Gorillas (I ssay that affectinately) can get together. It's true that there are many different NAS drives and servers, but starting with the most popular one used by art studios is a god start. Any game plan is better then none. (: ... View more

Thanks, I just read the troubleshooting page you sent. The odd thing is that there are a lot of businesses like mine who work off a NAS and then make regular backups from that NAS daily (or several times daily) because our artwork is too valuable to be lost in a computer that has decided to die or crash on a particular day. I guess my continuouse backups after completing a project is the only solution for now. As I said before it has something to do with saving a file onto NAS and then opening it on another workstation. Thanks again & I hope that Adobe looks into this.  ... View more

Sorry about the typos  ... View more

PS. My only workaround is to save a design, do a backup and then try opening it again to make sur it's still there. Just to rehash a bit. The file dissapears the second I click on it to open it. ... View more

Your concern is appreciated. Please read my posts for the srquence of events. For me this does not happen when I open a file using recent filess. In fact I never really open a file that way. Either I go into a folder, click on it and open it or I open the file from a program called Thumbsplus. I've had files disspear no matter how I open the file. In my case I feel it has something to do with two computers saving the same file (concecutively, not at the same time) onto the same hard drive. I've had this happen even when there were hours long gaps (like saving a file from one pc and then trying to open it up on another pc the following morning). You said " If this happens, and you catch it right away, a useful trick is to initiate a new save and note where it wants to go.". All I can say is that I see the file in its intended location and it dissapears before my eyes in an instant. In other words the file was deffinately saved to the correct location.  ... View more

Thanks for the reply however I did the same thing. Didn't help.   ... View more

No but here's exactly what happens (to me) 1. I save a file (on Photoshop CC) 2.My wife (working with CS2) opens the file, works on it a bit & saves it. 3. I open the file again. Work on it a bit & save it and poof the file is gone. This happens with any size file. We're both working off a Western digital NAS. Both of us use thumbsplus as a file viewer. We're both working with Dell workstations. I hope this helps a bit.   ... View more

I hope Adobe listens this is a real problem.   ... View more

Hi, My problem may not be yours but it was similar. It seems to haapen when the file I'm working with is being worked on by another person at another computer using NAS.   The following is the sequence of what happens: 1. They save the file to the NAS from their PC 2. then I open it on my sytem, work on it a little and then 3. I save it from my PC to the NAS. When I close the file (from Photoshop) the file is gone.   It may have something to do with "Save in Background" or "Automatically save recovery information" I just unchecked both in my prefference. So far (i's been 2 days) I've had no problem. This problem is definately a Photoshop glitch and has the potential of messing up (to put it mildly) my business.  Take care, Frederick ... View more