Last Wednesday, I updated my creative cloud login email and password. I went to log into my business catalyst account today and neither the old login credentials or the new one worked. I asked to get the password reset email from the admin login page, but the email never came. Next I went to my website and it asked me to login before publishing, I clicked the password help link there and it did send me the email to reset the password. Once I was on the password reset page, I followed the prompts to enter the new password and the captcha, but when i pressed enter, it brought up the same page without any fields entered. I completed the page again and then it said error, this page cannot be located. Please assist, I manage two websites for nonprofits from my business catalyst accounts and I need to be able to access the admin portal and update the sites as soon as possible.
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rate & close The following is my chat with them. This really makes no sense and my site has been down for over 24 hours now. Chat ID: 5117518. Question: Provider: Bluehost - My Domain is: "brittanylegasey.com" "Hi, I had a conversation with Bluehost, and they want you to get in touch with them, http://i.imgur.com/u2zoBrA.png They will ask you for records, as you are using external settings, ask them to check this article Add a domain name to your site using an external DNS service" 5:18:10pm Travis Hello! :] Thank you for contacting Support! My name is Travis and I'll be assisting you today! Please be patient with me as I'm handling multiple chats. During this time I ask that you don't make any changes to the account unless specified so I can get you the best results. Can you please provide ONE of following: the last four characters of the Account password, the last four digits of the credit card on file, or your PIN(if you created one in the Account tab of your cPanel). 5:18:49pm Brittany 602! 5:19:06pm Brittany business catalyst help told me to get in touch with blue host 5:19:10pm Travis Thank you, one moment while I validate the account! 5:19:20pm Brittany this is ridiculous it's the second time i've had to contact this company today 5:21:05pm Travis Okay so you are trying to add a domain to this account or point one away? 5:21:40pm Brittany i am trying to make my domain go to business catalyst 5:22:02pm Brittany did you even read the initial prompt i sent 5:22:05pm Brittany omg 5:22:08pm Travis Okay and those dns records are in that link? 5:22:21pm Brittany what? 5:22:27pm Brittany i updated the dns with an a record 5:22:34pm Brittany and verified that it looks as it does with adobe 5:22:33pm Travis I did but it wasn't clear because of the way it was written. Just wanted to clarify. 5:24:02pm Brittany okay 5:24:34pm Brittany blue host did something to my domain name 5:25:01pm Brittany the name servers and dns are appropriate to what business catalyst requires for external sites 5:26:05pm Travis Okay one moment. 5:29:13pm Travis So just to clarify the namerservers are pointed away and you are wanting them here and then point an a record to business catalyst? 5:29:43pm Brittany I DONT WANT ANYTHING TO DO WITH BLUE HOST 5:30:14pm Brittany BUSINESS CATALYST TOLD ME TO CONTACT YOU BECAUSE I SET UP BLUE HOST CORRECTLY WITH NAMESERVERS DIRECTED TO BUSINESS CATALYST AND AN A RECORD TO BUSINESS CATAYST 5:31:13pm Travis Okay I can see that. So you said we did something with your domain. What are you referring to? 5:31:54pm Brittany the fact that i set it up right and there were no problems on business catalysts' end 5:32:01pm Brittany which is why im contacting you, so it can get fixed 5:32:48pm Travis So what exactly is wrong? All the dns settings are pointed there fine. Are you referring to having domain privacy from us? 5:32:57pm Brittany go to the url 5:33:01pm Brittany brittanylegasey.com 5:33:04pm Brittany it doesn't work 5:33:30pm Travis How long ago did you change any dns records? 5:33:46pm Brittany why the f is there no communication between different departments about account issues 5:33:55pm Brittany i shouldnt have to explain this 50 times 5:34:11pm Brittany i readded it this morning because it randomly stopped working yesterday 5:34:57pm Travis Okay then it can take 4-24 hours for dns records to propagate and that looks like what is going on when I got to your site. 5:35:18pm Brittany but it stopped working yesterday 5:35:46pm Brittany and business catalyst told me to contact you 5:35:51pm Brittany saying refer to this article http://docs.businesscatalyst.com/user-manual/site-settings/site-domains/add-a-domain-name-to-your-site-using-an-external-dns-server 5:37:33pm Brittany omgggggggggg this service 5:38:53pm Travis Yes and I referred to this article and everything is set up how it is supposed to be. We don't house your dns settings anymore so we have no control on what happens with your site. You will need to ask whoever is currently hosting your site. 5:39:07pm Brittany i dont understand 5:39:29pm Brittany i updated the dns and name servers on bluehost and you just walked me through and told me it all looks good 5:39:53pm Travis Yes and it is pointed away from us so we don't control your settings or site anymore. 5:40:11pm Brittany great 5:40:21pm Brittany so helpful send
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