A huge THANK YOU to everyone who said I needed to try again and insist that they help me.  I tried another chat and eventually got them to reset my activation count.  They absolutely didn't want to, though.  They insisted that this is supposed to be handled by this community.  I had to provide a link to these comments to show that you said I needed to have them reset the activation count.  It took a while, but they finally did it.  Thanks again to everyone!   ... View more

Thank you for the reply and information.  I pride myself on being so careful not to fall for spam, but it looks like I fell for it.  The user Nigel Moss.. (his username has two periods after it).  This one came through a private message.  I see now that he has 0 posts.   Also, I sent an email to who I thought was Adobe tech support.  See the message posted to this thread on August 2 @ 7:52 AM.  Is the "reply to this message" email address in the message legit?  After looking at it closer, I'm not so sure it is.   Anyway, I'll try chatting with Adobe again and see if I can make some progress.  Thank you for all of your help!     ... View more

Thanks for to all that replied.  I sent an email to the support team and was told that they couldn't help me.  They said that the PE14 server is no longer in service and that they couldn't deactivate my devices.  I think it's wrong that I have a license for an Adobe product that runs fine under Windows 10, but I can't use it because Adobe won't allow me to.  All they wanted to do is sell me the latest version, which I refuse to buy.  I'll find another non-Adobe option. ... View more

Thanks.  I tried that yesterday and was told that they couldn't help me with a pertual license.  He could only help with subscriptions. ... View more

I have Photoshop Elements 14 on two computers.  One of them died and I need to install PE14 on its replacment.  However, I can't complete the installation because I've already used both of my activations.  How can I deactive one of them?   Thanks. ... View more