@christopherj69959782 wrote: ...and found that the live chat doesn't appear to be a support option any more (any reason for this?).     Hi Christopher   Your main question has been answered by other volunteers, but not this one. I just tried the Live Chat and it's working for me. Try the auto-open link first: https://helpx.adobe.com/contact.html?rghtup=autoOpen  (type "agent" to get a human) If your browser does not auto-open the Chat window, try these tips: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 The third option is that you can send a tweet to @AdobeCare.   Also: you can have multiple versions installed. There is a checkbox to uninstall the previous version, so you have a choice. ~ Jane   ... View more

Hello, which operating system is it using? ... View more