VarunVarshney
Adobe Employee
VarunVarshney
Adobe Employee
Activity
Dec 17, 2024
07:37 AM
Hi @andrewm77458197 , @LightScavenger , @RLM-2025 , @davidm83796803
Thanks for reporting the crash which you have been observing . We apologize for the inconvenience caused to you and understand this can be frustrating. We have a known issue with latest Substance3DViewer plugin for Photoshop, which is causing Bridge to crash and hence we want to ascertain if you are facing the same : To further isolate the issue, could you help with the following:
Have you installed the Photoshop BETA along with the Adobe Bridge?
If yes,
Can you try moving the Substance3DViewerForPs.plugin present at the location “/Library/Application Support/Adobe/Plug-Ins/CC/File Formats”, to another location and then relaunch the Bridge?
And/ Or, can you try uninstalling the PS BETA and check if you are still facing the crash?
More details about this issue and workaround is at : https://helpx.adobe.com/bridge/kb/bridge-crashes-when-used-with-photoshop-beta.html
Do share if this works for you.
Thanks,
Bridge team
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Dec 12, 2024
07:42 AM
1 Upvote
Thanks @turner111 - Thanks for the quick reply. Could you check whether you have the Substance3DViewerForPS plugin by any chance at the location “/Library/Application Support/Adobe/Plug-Ins/CC/File Formats”?
If not, then I request you submit the crash report mentioning your email address to us once you encounter the crash. In case you are not getting the crash dialog (post crash) to submit the report, please check the path "/Users/<username>/Library/Logs/DiagnosticReports" if there is any crash log generated. If yes, please send the file to sharewithbr@adobe.com
This will help us to investigate the issue further.
Thanks,
Bridge team
... View more
Dec 12, 2024
07:33 AM
1 Upvote
Hi @turner111 , @Herbiedriver1 ,
Thanks for reporting this issue. We apologize for the inconvenience caused to you. To further investigate the issue, could you help with the following:
Have you installed the Photoshop BETA along with the Adobe Bridge?
If yes,
Can you try moving the Substance3DViewerForPs.plugin present at the location “/Library/Application Support/Adobe/Plug-Ins/CC/File Formats”, to another location and then relaunch the Bridge?
And/ Or, can you try uninstalling the PS BETA and check if you are still facing the crash?
We have a known issue with latest Substance3DViewer plugin which is causing Bridge to crash. More details about this issue and workaround is at : https://helpx.adobe.com/bridge/kb/bridge-crashes-when-used-with-photoshop-beta.html
Thanks,
Bridge team
... View more
Dec 12, 2024
07:32 AM
Hi @Herbiedriver1
Thanks for reporting this issue. We apologize for the inconvenience caused to you. To further investigate the issue, could you help with the following:
Have you installed the Photoshop BETA along with the Adobe Bridge?
If yes,
Can you try moving the Substance3DViewerForPs.plugin present at the location “/Library/Application Support/Adobe/Plug-Ins/CC/File Formats”, to another location and then relaunch the Bridge?
And/ Or, can you try uninstalling the PS BETA and check if you are still facing the crash?
We have a known issue with latest Substance3DViewer plugin which is causing Bridge to crash. More details about this issue and workaround is at : https://helpx.adobe.com/bridge/kb/bridge-crashes-when-used-with-photoshop-beta.html
Thanks,
Bridge team
... View more
Aug 18, 2024
09:48 PM
Hi @clevelanddesign , @DGGT,
Thank you for reporting the issue. We apologize for the inconvenience caused.
The additional XMP file you observe is created when changing or applying metadata to any JPG/JPEG file containing Content Credentials. This behavior change was recently introduced due to Content Credentials support in Camera Raw release (version 16.3).
We're actively working to investigate this issue and will keep you posted on updates around this.
Please refer to the article: https://helpx.adobe.com/bridge/kb/xmp-file-jpeg.html for more details and a workaround.
Thanks, Bridge team
... View more
Aug 18, 2024
09:48 PM
Hi @WolfgangPapp
Thank you for reporting the issue. We apologize for the inconvenience caused.
The additional XMP file you observe is created when changing or applying metadata to any JPG/JPEG file containing Content Credentials. This behavior change was recently introduced due to Content Credentials support in Camera Raw release (version 16.3).
We're actively working to investigate this issue and will keep you posted on updates around this.
Please refer to article: https://helpx.adobe.com/bridge/kb/xmp-file-jpeg.html for more details and a workaround.
Thanks, Bridge team
... View more
Aug 18, 2024
09:47 PM
Hi @Milan38600125yarz ,
Thank you for reporting the issue. We apologize for the inconvenience caused.
The additional XMP file you observe is created when changing or applying metadata to any JPG/JPEG file containing Content Credentials. This behavior change was recently introduced due to Content Credentials support in Camera Raw release (version 16.3).
We're actively working to investigate this issue and will keep you posted on updates around this.
Please refer to helpx article: https://helpx.adobe.com/bridge/kb/xmp-file-jpeg.html for more details and a workaround.
Thanks, Bridge team
... View more
Aug 18, 2024
09:43 PM
Hi @Robert Kneschke , @john_4497
Thank you for reporting the issue. We apologize for the inconvenience caused.
The additional XMP file you observe is created when changing or applying metadata to any JPG/JPEG file containing Content Credentials. This behavior change was recently introduced due to Content Credentials support in Camera Raw release (version 16.3).
We're actively working to investigate this issue and will keep you posted on updates around this.
Please refer to helpx article: https://helpx.adobe.com/bridge/kb/xmp-file-jpeg.html for more details and a workaround.
Thanks, Bridge team
... View more
Aug 12, 2024
10:16 AM
Hi @lsd , @frankp53 ,
Thanks for reporting this issue.
This is on our engineering radar and we will keep you posted once a Beta release is out with HEIC preview support.
We appreciate your patience.
Regards,
Bridge team
... View more
May 30, 2024
12:40 AM
Hi @Damien240805116agt ,
Thank you for reporting this issue. Apologies for the inconvenience.
Could you share the file with which you are observing this issue? If you cannot share the file, do share the filename of the file. This will help us in investigating this further.
Thanks,
Bridge team
... View more
Nov 14, 2023
09:26 PM
Hi @defaulteyrgkg6su0oa ,
Thanks for sharing the update. You can use the 14.0.1 release version as it's the latest.
But we would love it if you do try out future Beta updates for upcoming features and bug fixes.
Thanks for being a valuable Bridge user and supporting the community.
Regards,
Bridge team
... View more
Sep 18, 2023
09:48 AM
Hello @kashyapb6576418 @tomw86528516 ,
Thanks for reporting this issue. We are aware of this issue with Bridge 2024 (v14.0) and Bridge 13.0.4.
We are actively working on a fix for this and will keep you posted once its available in future Beta or Main release.
Apologies for inconvenience.
Regards,
Bridge team
... View more
Sep 18, 2023
09:36 AM
Hello @Slipmeister @hodsonmoore ,
Thanks for reporting this issue to us. Apologies for the inconvenience.
To further investigate the issue, could you help provide below information :
1. System details : OS, RAM, CPU
2. Location of the folders which specifically show the issue. Are these on network drives?
3. Could you share the cache size preference which is set in Bridge preferences dialog as below?
Regards,
Bridge team
... View more
Sep 18, 2023
04:57 AM
3 Upvotes
Hello @markf19643392 , @Tom-P
Thanks for reporting the concerns.
To further investigate this issue, it would be very helpful if you can share below information :
1. Desktop environment : OS details, RAM/CPU details
2. If its specific to file operations such as moving of files, would you be able to share the type of files that you are dealing with? Any sample files would also be super helpful. You can email them to sharewithbr@adobe.com
3. Is the slowness something that your are observing only with Bridge 2024 ?
4. Is the slowness w.r.t. to an operation taking longer or causing the application to freeze?
Thanks for helping us.
@MazStudios - Many thanks for creating a separate post and sharing details. We will review and update.
Regards,
Bridge team.
... View more
Sep 18, 2023
04:37 AM
Hello @robertov70647748 ,
Thanks for reporting this issue. As @gary_sc has suggested, please check if re-install Photoshop resolves this at your end as per the https://helpx.adobe.com/bridge/kb/tools-options-missing-for-photoshop.html
We are working with Photoshop to resolve this.
Regards,
Bridge team
... View more
Sep 13, 2023
11:05 PM
1 Upvote
Hi @redcrown on guard ,
Thanks for taking out time to share the logs and the required information in our connect session.
With your help, we were able to reproduce the issue at our end and are investigating it actively. We will keep you posted once a Beta or Main release is out with a fix.
Regards,
Bridge team
... View more
Sep 13, 2023
08:20 AM
Hi all,
We are happy to announce the release of Adobe Bridge 2024 (Version 14.0.0.102). This release brings back support for ‘Multiple Windows’ along with a few new features. For a complete list of features available in Bridge 2024 (v14.0), please refer to the community post : https://community.adobe.com/t5/bridge-discussions/adobe-bridge-14-0-is-now-available/td-p/14081355
Regards, Bridge Team
... View more
Sep 13, 2023
08:19 AM
Hi all,
We are happy to announce the release of Adobe Bridge 2024 (Version 14.0.0.102). This release brings back support for ‘Multiple Windows’ along with a few new features. For a complete list of features available in Bridge 2024 (v14.0), please refer to the community post : https://community.adobe.com/t5/bridge-discussions/adobe-bridge-14-0-is-now-available/td-p/14081355
Regards, Bridge Team
... View more
Sep 13, 2023
08:18 AM
Hi all,
We are happy to announce the release of Adobe Bridge 2024 (Version 14.0.0.102). This release brings back support for ‘Multiple Windows’ along with a few new features. For a complete list of features available in Bridge 2024 (v14.0), please refer to the community post : https://community.adobe.com/t5/bridge-discussions/adobe-bridge-14-0-is-now-available/td-p/14081355
Regards, Bridge Team
... View more
Sep 13, 2023
08:14 AM
Hi all,
We are happy to announce the release of Adobe Bridge 2024 (Version 14.0.0.102). This release brings back support for ‘Multiple Windows’ along with a few new features. For a complete list of features available in Bridge 2024 (v14.0), please refer to the community post : https://community.adobe.com/t5/bridge-discussions/adobe-bridge-14-0-is-now-available/td-p/14081355
Regards, Bridge Team
... View more
Sep 13, 2023
08:13 AM
Hi all,
We are happy to announce the release of Adobe Bridge 2024 (Version 14.0.0.102). This release brings back support for ‘Multiple Windows’ along with a few new features.
This release introduces the support for ‘Keyboard Shortcut Customization’ along with a few new features.
The detailed guide to using the keyboard shortcut customization feature is at : https://helpx.adobe.com/bridge/using/keyboard-shortcuts-panel.html
For a complete list of features available in Bridge 2024 (v14.0), please refer to the community post : https://community.adobe.com/t5/bridge-discussions/adobe-bridge-14-0-is-now-available/td-p/14081355
Regards, Bridge Team
... View more
Sep 13, 2023
08:12 AM
1 Upvote
Hi all,
We are happy to announce the release of Adobe Bridge 2024 (Version 14.0.0.102). This release brings back support for ‘Multiple Windows’ along with a few new features. For a complete list of features available in Bridge 2024 (v14.0), please refer to the community post : https://community.adobe.com/t5/bridge-discussions/adobe-bridge-14-0-is-now-available/td-p/14081355
Regards, Bridge Team
... View more
Sep 13, 2023
08:11 AM
Hi all,
We are happy to announce the release of Adobe Bridge 2024 (Version 14.0.0.102). This release brings back support for ‘Multiple Windows’ along with a few new features. For a complete list of features available in Bridge 2024 (v14.0), please refer to the community post : https://community.adobe.com/t5/bridge-discussions/adobe-bridge-14-0-is-now-available/td-p/14081355
Regards, Bridge Team
... View more
Sep 13, 2023
08:11 AM
Hi all,
We are happy to announce the release of Adobe Bridge 2024 (Version 14.0.0.102). This release brings back support for ‘Multiple Windows’ along with a few new features. For a complete list of features available in Bridge 2024 (v14.0), please refer to the community post : https://community.adobe.com/t5/bridge-discussions/adobe-bridge-14-0-is-now-available/td-p/14081355
Regards, Bridge Team
... View more
Sep 13, 2023
08:10 AM
Hi all,
We are happy to announce the release of Adobe Bridge 2024 (Version 14.0.0.102). This release brings back support for ‘Multiple Windows’ along with a few new features. For a complete list of features available in Bridge 2024 (v14.0), please refer to the community post : https://community.adobe.com/t5/bridge-discussions/adobe-bridge-14-0-is-now-available/td-p/14081355
Regards, Bridge Team
... View more
Sep 13, 2023
08:10 AM
Hi all,
We are happy to announce the release of Adobe Bridge 2024 (Version 14.0.0.102). This release brings back support for ‘Multiple Windows’ along with a few new features. For a complete list of features available in Bridge 2024 (v14.0), please refer to the community post : https://community.adobe.com/t5/bridge-discussions/adobe-bridge-14-0-is-now-available/td-p/14081355
Regards, Bridge Team
... View more
Sep 13, 2023
08:10 AM
Hi all,
We are happy to announce the release of Adobe Bridge 2024 (Version 14.0.0.102). This release brings back support for ‘Multiple Windows’ along with a few new features. For a complete list of features available in Bridge 2024 (v14.0), please refer to the community post : https://community.adobe.com/t5/bridge-discussions/adobe-bridge-14-0-is-now-available/td-p/14081355
Regards, Bridge Team
... View more
Sep 13, 2023
08:09 AM
Hi all,
We are happy to announce the release of Adobe Bridge 2024 (Version 14.0.0.102). This release brings back support for ‘Multiple Windows’ along with a few new features. For a complete list of features available in Bridge 2024 (v14.0), please refer to the community post : https://community.adobe.com/t5/bridge-discussions/adobe-bridge-14-0-is-now-available/td-p/14081355
Regards, Bridge Team
... View more
Sep 13, 2023
08:07 AM
1 Upvote
Hi all,
We are happy to announce the release of Adobe Bridge 2024 (Version 14.0.0.102). This release brings back support for ‘Multiple Windows’ along with a few new features. For a complete list of features available in Bridge 2024 (v14.0), please refer to the community post : https://community.adobe.com/t5/bridge-discussions/adobe-bridge-14-0-is-now-available/td-p/14081355
Regards, Bridge Team
... View more
Sep 13, 2023
08:07 AM
Hi all,
We are happy to announce the release of Adobe Bridge 2024 (Version 14.0.0.102). This release brings back support for ‘Multiple Windows’ along with a few new features. For a complete list of features available in Bridge 2024 (v14.0), please refer to the community post : https://community.adobe.com/t5/bridge-discussions/adobe-bridge-14-0-is-now-available/td-p/14081355
Regards, Bridge Team
... View more