Andrew Sender
Adobe Employee
Andrew Sender
Adobe Employee
Activity
‎Mar 06, 2025
02:04 AM
What happens when you double-click the Type Layer’ icon in the Layers Panel?
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‎Feb 12, 2025
08:21 AM
Thank you so much. This was driving me nuts and this fixed it finally.
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‎Feb 12, 2025
08:21 AM
Thank you so much. This was driving me nuts and this fixed it finally.
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‎May 26, 2024
03:54 AM
Version 25.9 still lag spikes on the Curves in ACR, good thing its not my instrument of choice otherwise i would probably switch to another program.
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‎Apr 18, 2024
06:09 AM
Tahnk you so much !
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‎Oct 25, 2023
11:44 PM
1 Upvote
Hi all,
We are happy to announce the release of Photoshop version 25.1, which incorporates the resolution for this particular problem. To see the list of all fixed issues, click here
To update Photoshop to 25.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating
Let us know if the update resolves the problem for those affected, and share your feedback.
Thanks,
Mohit
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‎Aug 29, 2023
01:21 PM
Hi @jasonl337844 welcome back. Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. Let's check the version and your new setup.
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‎May 25, 2023
11:09 AM
Hi @Paulychilds ,
I am sorry for the issue you are experiencing. Can you please share your Help -> System Info here? And if possible, the corrupted file?
Andrew
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‎May 17, 2023
07:00 AM
1 Upvote
Thanks @Non5EC5
I experienced something similar with random green lines appearing. I'll let engineering know and look into it further.
Andrew
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‎Feb 27, 2023
07:04 PM
1 Upvote
Current PS version is 24.2 And it's not fixed yet. Never experienced this until Photoshop 2022. @PECourtejoie Dear.PECourtejoie Sorry for the late reply. Thank you for your opinion! I was just looking at some of the bugs I reported that haven't been fixed yet. Except for changing the space F or the direct view mode, when such a bug occurs, press F unconditionally to change the background color. And the only thing that worked out was a Photoshop restart. The important thing is that there are times like that even though we didn't open up a lot of images (three or four?) I understand that such bugs can occur when the GPU is almost gone if you open three to 40 images and put a lot of load on Photoshop, but it's a little strange.
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‎Dec 16, 2022
11:02 PM
@Bumblewheat Hello, could you please confirm if the bug still occurs with the updated versions ?
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‎Dec 13, 2022
09:31 PM
Hi all,
We're happy to announce the release of Photoshop 24.1. This update includes the fix for this issue. To see the list of all fixed issues, click here
To update Photoshop to 24.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating
Let us know if the update resolves the problem for those affected, and share your feedback.
Thanks,
Mohit
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‎Oct 24, 2022
10:00 PM
After finishing the work schedule today, I was able to judge for sure. The zoom-in-out is rougher than when this bug is fixed (23.4). It's not slow. But it's not a soft experience. my ps 24.0 and studiodriver 522.30 I think it's a matter of optimization.
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‎Oct 19, 2022
07:19 AM
I would suggest trying to install Photoshop 2023 (v24.x). Then go to Preferences > Technology Previews... and enable "Older GPU mode (pre 2016). Restart Photoshop. Does the problem persist?
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‎Oct 19, 2022
07:19 AM
I would suggest trying to install Photoshop 2023 (v24.x). Then go to Preferences > Technology Previews... and enable "Older GPU mode (pre 2016). Restart Photoshop. Does the problem persist?
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‎Oct 19, 2022
05:22 AM
Coincidentally, they seem to be uncached/non-downloaded iCloud files. Perhaps it's MacOS indicating the files are not cached to your local machine yet.
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‎Oct 19, 2022
05:11 AM
2 Upvotes
Hi @Hannes Drexl ,
I see your point, and I was able to reproduce the issue. This is actually a caching issue where the slice/partial content of the SO should not be modified, i.e. not moving/transforming. I filed a bug regarding this issue. Furthermore I was able to reproduce this as far back as Ps 22.5.9.
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‎Sep 27, 2022
12:23 AM
I work more on 3D rendering and deep learning than Photoshop image work. However, sometimes i need to use Photoshop to process the example image to be inserted. But even when doing simple tasks, the current Photoshop gives a very slow and unpleasant experience. And a lot of crashes. The performance of my desktop machine is good. Because it's a build for 3D rendering and deep learning. My setting uses amd's Ryzen Threadripper PRO 5995WX and GPU uses RTX 3090TI 24GB model. As far as I know, the weight of this Photoshop started in 2021. Of course, working in large sizes can slow down the operation of the program. But when I'm working as a sample, at least when I'm using Photoshop, it's the normal size of the picture and I don't use a lot of layers. Two at most? I never experienced a "delay" in any kind of work after completing my desktop build like this. There was no delay in the heavy load over 48 hours. But the current Photoshop is already slow from loading. Because each user has a different computer specification, the "feel" that each person experiences will be different. But at least I'm a top-tier, high-end PC that I can't even upgrade my computer anymore, and I definitely feel that the program hasn't been optimized.
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‎Sep 13, 2022
04:14 AM
In new updates 23.5 and 23.5.1 i'm having performance problem, even with single image zooming and scrolling/panning is laggy and delayed. I had no other option than to go back to 23.4.2 - which is flawless, even with big layouts. Propably the same issue as in this thread: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-delay-while-zooming-in-or-out-with-mouse-scroll-button-in-photoshop-23-0-windows-only/idi-p/12472800
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‎Aug 22, 2022
08:57 AM
Hi @Alexfmos2,
Awesome, thanks for the update!
Thanks,
Mohit
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‎Aug 07, 2022
12:21 PM
This is the error code I receive: Adobe Photoshop cannot run on this computer because the minimum system requirement is Mac OS X version. I purchased the latest Macbook a few months ago and PS 2022 worked fine for a month or more. Then one day it wouldn't open. I have not been able to open it for over a month. I have spent 13+ hours with Apple senior techs and my own research. Nothing helps. I have uninstalled and reinstalled Premiere Elements and Photoshop several times. I "corrected" the Creative Cloud app, which seemed like it reinstalled on its own. Premier Elements works fine. Only Photoshop won't open. Macbook Pro 10-inch, 2021 OS: Monterey 12.5 Chip: Apple M1 Pro Memory: 16 GB Thanks for your help! Teresa
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‎Jun 03, 2022
05:14 AM
Hi @defaultgbdwb41gs4zk ,
Have you tried re-enabling GPU Compositing in the latest version of Photoshop?
-Andrew
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‎May 30, 2022
11:09 PM
1 Upvote
Hi, I have the same issue with the marquee tool. Which one of the two GPU settings should be turned off? I'm working with Windows 11
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‎May 26, 2022
05:50 AM
That would be great. Please send your Help -> System Info as well so we can understand the environment you're working in. My email is sender@adobe.com
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‎May 23, 2022
08:20 AM
Also, did you submit an Adobe Crash Reporter after you force-quit Ps? If so, which email did you provide? If not, would you be okay to re-enable Multithreaded Compositing and submt a crash reporter now?
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‎May 13, 2022
09:56 AM
I can get the following two results with your file:
Transform with the path specifically selected:
With the layer selected:
I can't seem to get the transform handles around the drop shadow like your screenshot above.
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‎May 12, 2022
11:32 AM
I'm glad everything's ok now.
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‎May 10, 2022
09:49 AM
Oh no, it can; but I was referring to fining a new method similar to the way preview.app works on Mac. On PC: I now have to export a JPG and open that in windows version of preview in order to see what my PSD would currently look like. I like to see the image I'm producing on the desktop screen because it provides a different POV and allows me to see details I may have missed, as well as slight color/lighting differences compared to the tablet screen. I had been using a 2013 macbook pro for the majority of my illustration career, and I just upgraded to buying a pre-built PC, but I really do miss having those few convieniet functionallities Mac software has when it comes to PSD previewing, etc... I will send a copy of that corrupted PSD file to the address you provided, thanks!
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‎May 09, 2022
07:07 AM
@SpencerBenjamin that's great to hear! Could your machine have rebooted over night? Or perhaps an app/program quit/exited the next day?
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‎May 06, 2022
09:20 AM
2 Upvotes
Hi Andrew, It has happened several times in the last two days, but not today. I'll keep you posted if it happens again. Thanks
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