I have some updates. I have been talking with support team via chat and, although nobody has been able to solve the problem (I have been transferred 8 times between agents over 5 hours...), through some of their suggestions I have found some interesting information. It led me to believe there's a bug in the cloud system between IOS and android. My issue happens when I upload a picture on android and edit on ios (I've tried on different devices, with similar results). After I make any changes, I'm back to the android device and I can see only the original, the edit version is not available (actually the thumbnail seem updatedm but after I open it quickly switches back to the original). The opposite way, uploading from ios and editing on android, works flawlessly. Nikita from the support service suggested me to upload from the web. It did not solve the problem, but made me realize that the picture uploaded from the web and edited on ios can be retrieved on the android device. So I tried a different thing, I took a picure from the app,on android, and edited on ios. This also works, I got the edited version back on the android device. So that can give you a fair idea of where is the problem, althoug I still can't upload from android and edit on ios which is what I need. I must remind you that I have cleared cache, data and uninstalled the application on all devices. I have also factory reset the devices and changed with different devices (including a brand new galaxy s20).
... View more
Hi same kind of problem with me. My problem is syncing with mobile and lightroom CC. Taking longer to sync. After that another problem emerge. Can't export my editing photo to camera roll or files.
... View more