Agrita Jain
Adobe Employee
Agrita Jain
Adobe Employee
Activity
Oct 24, 2024
01:29 PM
2 Upvotes
I'm really glad I could help! There are certainly not many users who still have this ancient plug-in on their computer, which is probably why only a few were affected. The SHIFT key trick worked for me because I installed all my third party filters under “C:\Program Files\Common Files\Adobe\Plug-Ins”. By removing the entries piece by piece, only 'SuperPNG.8bi' remained as a rogue in the “File Formats” folder ;-).
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Oct 02, 2024
11:15 AM
The Remove Tool is great when it's working. It's not working in Photoshop beta 26.
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Sep 26, 2023
10:41 AM
I am experiencing three error messages: 1- when opening PSD files = could not open "xxxx.spd" beacause of a program error 2- when saving PSD fies = could not save as "xxxx.spd" beacause of disk error 3- when opening PSD files= a problem was encountered reading laear "xxxxxxx" beacause of program error. the existing pixel will be used instead. continue?
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May 22, 2023
07:25 AM
Our company solved this issue by updating the bios for motherboards. This was happening to all of our office computers because they have the same hardware. From our technical director: I upgraded the BIOS for the Gigabyte GA-797X-UD5H from F8 to F10 This upgrade fixed all of our computers having hard crashes when opening .jpegs or .tiffs.
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May 16, 2023
02:28 AM
@rome2807 thank you so much for the extremely detailed and clear answer. I don't know why it didn't cross my mind to just delete ~/Library/Caches entirely, but I did just that (well, renamed it just in case), rebooted, and Photoshop is back to loading in literally less than 2 seconds. I hope people that run into this issue find this thread and are able to get this resolved as swiftly as I did -- it was driving me crazy. Thank you again.
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Jul 13, 2022
04:40 AM
The problem hasn't been solved, it still persists, we've only found a temporary (let's hope) workaround for it. Turning off the use of graphic processor stops you from accessing some of the photoshop's functions, so it's not really a solution.
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Jul 11, 2022
02:03 AM
1 Upvote
Yep, first thing I noticed. Really annoying so i've rolled back also. Please fix this problem @Ridam Batra @Matt Fuerch @Agrita Jain As @Reuben5E93 has said, new updates should not break 20 year old features and tools!
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Jun 26, 2022
08:14 PM
I also just tried updating to 23.4.1 and that didn't resolve the issue either.
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Community Expert
in Photoshop ecosystem Discussions
Jun 26, 2022
06:38 AM
Jun 26, 2022
06:38 AM
Hi, if a credential issue, try to completely reinstall CC software with this tool:
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
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Apr 21, 2022
09:11 AM
1 Upvote
@Marvelous_Lullaby5CDC
Please share the steps/worflow you were trying with Photoshop when this error was encountered.
Also, the frequency of error(do you see it everytime in this workflow) and do share any test file, if possible.
Thanks,
Agrita Jain
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Apr 16, 2022
07:52 AM
Yeah, rollback does not work for me. I do not have the option (yes I am following all steps from the troubleshooting suggestments). The plug-in workaround does not work as well. Please do resolve this as some of us work with Adobe apps for a living, thank you.
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Apr 12, 2022
06:36 AM
Hi all,
We're happy to announce the April 2022 release of Photoshop 23.3. This update includes the fix for this issue.
To update Photoshop to 23.3, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating
Let us know if the update resolves the problem for those affected and share your feedback with us.
Thanks,
Nikunj
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Mar 07, 2021
09:33 PM
Update: I can save as .psb but not as .psd. It's only an 18mb file, with no fonts used.
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Jun 23, 2020
11:36 PM
1 Upvote
Hi , Could you please let us know following details : 1. Were you trying to save file on network? 2. What is the OS and machine you are facing the issue with ? 3. Also can you try with resetting preferences. 4. Do you have right permissions for file? 5. Also any other steps we can check with and if you can share file?
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