Sheryl5C4F
Community Beginner
Sheryl5C4F
Community Beginner
Activity
Feb 12, 2025
11:44 AM
I have a Creative Cloud Subscription that is up to date-- just updated today. When I try to use the Generate Tools -- which worked fine yesterday -- I now get a pink message saying I need a genuine app to use Firefly tools. There is a button that says "Fix It" that brings me to a page to buy the same Creative Cloud I already pay for! I'm on a Mac, Sonoma 14.7.1 . . . although I thought I updated to Sequoia a couple of days ago.
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Apr 12, 2021
04:39 PM
Sorry about this! I did not realize this was such an old thread. My problem is solved. I was just shocked to see how people responded to the original poster (who wasn't too nice about things either.) Sorry--people misbehaving on the internet, omg! I should know better than to care, but sometimes it's a little shocking even now. No worries. Somebody could shut this thread down and that would be fine. 😏
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Apr 12, 2021
04:10 PM
I no longer have a problem. I did not realize how old the thread was when I looked up the answer. If you read that old thread you'd know exactly what I was talking about. People were incredibly rude! But I guess that's how the internet is--nobody has time to moderate anything even if it harms the customer service reputation of the company. Sheryl Karas Center for Regenerative Agriculture and Resilient Systems CSU Chico
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Apr 12, 2021
03:23 PM
Hey! Why are you guys so rude? I just found this thread because I have the same problem. And don't get snippy with me either-- I've used Photoshop since it was invented and never had a screenshot of a file I have permission to use revert to a form where changing the image size had pixels greyed out! Now, I appreciate the people in this forum who actually provided the info I needed to fix this problem. Great! You click a box that I've never seen unclicked before in this situation in more than 30 years. So thanks for that. But suddenly the program does this when it never did before? You could be nicer about it.
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