carlo.molinari
Community Beginner
carlo.molinari
Community Beginner
Activity
‎Feb 22, 2022
05:29 PM
Hi Jeffrey. As I have mentioned in previous posts, I unfortunately am unable to forward any crash reports as my computer does a full reboot on selection of the object selection tool, hence no reports are generated. Perhaps I should be trying to get a windows log instead. That said, it definitely seems like the same issue being described by Carlo Molinari. By Hi try to look here: C:\Users\<YOUR WIN ACCOUNT>\AppData\Roaming\Adobe\Adobe Photoshop 2022\Logs Bye!
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‎Feb 22, 2022
05:23 PM
Hello looking through the crash logs I noticed that there are so many times where the error is the following: "nvwgf2umx_cfg 0x00000000901bd48a? Unknown - (Symbols generated from a DLL export table) [Error: 487 An attempt was made to access an invalid address.]" always paired with: "d3d12 0x00000000707c2d52? Unknown - (Symbols generated from a DLL export table) [Error: 487 An attempt was made to access an invalid address.]" here is a complete trace example: Thread 275 Crashed: [13120] THREAD_PRIORITY_NORMAL 0 ntdll 0x00000000a0b042a4 ? NtWaitForMultipleObjects + 20 1 ntdll 0x00000000a0b492e8 ? WerReportExceptionWorker + 1384 2 ntdll 0x00000000a0b488be ? RtlReportExceptionEx + 2062 3 ntdll 0x00000000a0b4807b ? RtlReportException + 155 4 ntdll 0x00000000a0b6c0e4 ? RtlIsZeroMemory + 340 5 ntdll 0x00000000a0af37d6 ? _C_specific_handler + 150 6 ntdll 0x00000000a0b086ef ? _chkstk + 303 7 ntdll 0x00000000a0a95aea ? RtlRestoreContext + 2218 8 ntdll 0x00000000a0a92db3 ? RtlRaiseException + 355 9 ntdll 0x00000000a0b6c0a9 ? RtlIsZeroMemory + 281 10 ntdll 0x00000000a0b6c073 ? RtlIsZeroMemory + 227 11 ntdll 0x00000000a0b74e92 ? _misaligned_access + 1170 12 ntdll 0x00000000a0b7517a ? _misaligned_access + 1914 13 ntdll 0x00000000a0b7f665 ? _misaligned_access + 44133 14 ntdll 0x00000000a0a88365 ? RtlGetCurrentServiceSessionId + 3221 15 ntdll 0x00000000a0a87631 ? RtlFreeHeap + 81 16 nvwgf2umx_cfg 0x000000009235f650 ? OpenAdapter12 + 6178336 17 nvwgf2umx_cfg 0x0000000091330c95 ? NVDEV_Thunk + 191253 18 nvwgf2umx_cfg 0x00000000910cd48a ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Tentativo di accedere ad un indirizzo non valido. ] 19 nvwgf2umx_cfg 0x0000000091d6acca ? OpenAdapter10 + 1319962 20 nvwgf2umx_cfg 0x0000000091d6a967 ? OpenAdapter10 + 1319095 21 nvwgf2umx_cfg 0x0000000091d7d429 ? OpenAdapter12 + 9209 22 nvwgf2umx_cfg 0x0000000091d66c31 ? OpenAdapter10 + 1303425 23 nvwgf2umx_cfg 0x0000000091da3eb5 ? OpenAdapter12 + 167557 24 D3D12Core 0x00000000979bce69 ? D3D12GetInterface + 692937 25 D3D12Core 0x000000009796eb4c ? D3D12GetInterface + 372652 26 d3d12 0x0000000099022d52 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Tentativo di accedere ad un indirizzo non valido. ] 27 d3d12 0x0000000099025b15 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Tentativo di accedere ad un indirizzo non valido. ] 28 d3d12 0x0000000099025928 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Tentativo di accedere ad un indirizzo non valido. ] 29 d3d12 0x00000000990251ba ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Tentativo di accedere ad un indirizzo non valido. ] 30 D3D12Core 0x000000009796f352 ? D3D12GetInterface + 374706 31 microsoft.ai.machinelearning 0x00000000e12ceece ? DllCanUnloadNow + 271566 32 microsoft.ai.machinelearning 0x00000000e1324f5d ? DllGetActivationFactory + 321789 33 microsoft.ai.machinelearning 0x00000000e130f349 ? DllGetActivationFactory + 232681 34 microsoft.ai.machinelearning 0x00000000e12d3764 ? DllCanUnloadNow + 290148 35 microsoft.ai.machinelearning 0x00000000e128cbb5 ? DllCanUnloadNow + 437 36 Photoshop 0x00000000db25e6b1 ? xmlListWalk + 3395873 37 Photoshop 0x00000000db2510e9 ? xmlListWalk + 3341145 38 Photoshop 0x00000000db246fbc ? xmlListWalk + 3299884 39 Photoshop 0x00000000db07a5d5 ? xmlListWalk + 1413189 40 Photoshop 0x00000000d8a20267 ? xmlFreeRMutex + 13824967 41 Photoshop 0x00000000d8a212e0 ? xmlFreeRMutex + 13829184 42 Photoshop 0x00000000d8a1cd5a ? xmlFreeRMutex + 13811386 43 Photoshop 0x00000000d8d68576 ? xmlFreeRMutex + 17266390 44 Photoshop 0x00000000d7874178 ? boost::archive::codecvt_null<wchar_t>::do_max_length + 5749544 45 ntdll 0x00000000a0ac96ba ? TpCallbackIndependent + 698 46 ntdll 0x00000000a0a76fd6 ? EtwNotificationRegister + 2390 47 KERNEL32 0x000000009ffb54e0 ? BaseThreadInitThunk + 16 48 ntdll 0x00000000a0a6485b ? RtlUserThreadStart + 43 Then there were a couple more crashes of different origin (for example one opening the "Lightroom Photos" library inside the main welcome page), where there are the following modules involved (I'm not going to specify the logs exactly as I think they are cases to be explored later, but maybe there are useful information anyway): case A guard64,ucrtbase,dynamic-torqnative,Photoshop,KERNEL32,ntdll case B ucrtbase,Photoshop,USER32,KERNEL32,ntdll If you need more information please let me know. Thanks again for your support!
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‎Feb 20, 2022
01:08 PM
2 Upvotes
Hello Jeffrey. Thanks for your support!!! I just want to share some other info. The time I managed to send the crash report (the only one to tell the truth, all the other times the program closed impractically) the windows event log had not tracked anything, while in all other cases (not only with the "object selection", also with other tools), in the windows event viewer I always found the reference to ntdll.dll with error code 0xc0000374 (corrupt heap memory). Below is an example of logs -one among many: Name of the application that generated the error: Photoshop.exe, version: 23.2.0.277, timestamp: 0x6205873b Name of module that generated the error: ntdll.dll, version: 10.0.22000.527, timestamp: 0x931cda92 Exception code: 0xc0000374 Error offset 0x000000000010c0a9 Process ID that generated the error: 0x3724 Start time of the application that generated the error: 0x01d82609fc4f9ed9 Path of the application that generated the error: C:\Program Files\Adobe\Adobe Photoshop 2022\Photoshop.exe Path to the module that generated the error: C:\Windows\SYSTEM32\ntdll.dll Report ID: 54163603-50a5-41ae-829a-23f6ecb696ab Thank you!
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‎Feb 20, 2022
06:13 AM
yep sorry I made a typo, I have 23.2 yesterday I also added more details about the errors but someone deleted the post. in summary: the problem is with the acceleration of the gpu. without it there are no problems. in general, crashes also happen with other tools. the error is always related to heap corruption when Ps invokes windows functions (ntdll). the Nvidia drivers are also the latest available. thanks to anyone who can give support.
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‎Feb 19, 2022
07:47 PM
2 Upvotes
An addition. I think it is a big problem between nvidia driver and photoshop. Removing the hw acceleration via gpu there are no problems, while activating openCL / GPU hw rendering the program crashes even selecting other tools. Typically the error that is traced in the windows event log is the following (heap corruption): Name of the application that generated the error: Photoshop.exe, version: 23.2.0.277, timestamp: 0x6205873b Name of module that generated the error: ntdll.dll, version: 10.0.22000.527, timestamp: 0x931cda92 Exception code: 0xc0000374 Error offset 0x000000000010c0a9 Process ID that generated the error: 0x3724 Start time of the application that generated the error: 0x01d82609fc4f9ed9 Path of the application that generated the error: C: \ Program Files \ Adobe \ Adobe Photoshop 2022 \ Photoshop.exe Path to the module that generated the error: C: \ Windows \ SYSTEM32 \ ntdll.dll Report ID: 54163603-50a5-41ae-829a-23f6ecb696ab Full package name that generated the error: Application ID for the package that generated the error: Thank you!
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‎Feb 19, 2022
07:35 PM
Same problem here. ASUS RTX3080 TUF GAMING 10GB (with stock default asus profile), windows 11 pro 21H2, photoshop 23.3 as of 20feb 2022. Tonight while I was working, unlike all the previous cases, the crash report window appeared! I hope they can tell us something. Thank you!
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