pbjam69199093
Community Beginner
pbjam69199093
Community Beginner
Activity
‎Apr 12, 2024
07:14 AM
So I've been drawing on 24.3 for about five hours now and haven't encountered the pop up yet. I did have to reinstall 24.3 since I removed it during all my troubleshooting the other day, though. It might be worth it to try un/reinstalling for anyone still seeing it.
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‎Apr 10, 2024
09:24 PM
Thanks for the follow up! I'll go back to 24.3 tomorrow and see if it works again.
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‎Apr 10, 2024
08:24 AM
1 Upvote
@Sameer K Thanks for looking into it. Hopefully there's a quick way to resolve this.
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‎Apr 10, 2024
03:30 AM
1 Upvote
I just remembered that this error did not start when I first launched Photoshop yesterday, It was about an hour into a session, and the pop up appeared at 9:42 UTC according to my time management software. I was using Photoshop's Timeline feature for frame animation, but whether Timeline is in use or not doesn't appear to affect anything.
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‎Apr 10, 2024
02:11 AM
Yeah, while I didn't find anything for this specific pop up, I did see those other threads about the tutorial error. It does make me wonder if they're all connected somehow since they both appear on launch. Though the name for my computer doesn't have any special characters which appeared to be the culprit last time.
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‎Apr 10, 2024
01:29 AM
22 Upvotes
I am receiving a pop up entitled "Update to access generative AI" that appears about 15 seconds after I first start Photoshop and a seemingly random interval of minutes thereafter. The first pop up will appear with or without my interaction, but the Photoshop window must be active. Intervals average about five minutes, and the shortest was 3 minutes and 6 seconds. The longest was about a half hour when I was multitasking with other programs.
Pressing the X only temporarily dismisses the pop up. Clicking on it causes the pop up to stutter for a moment before simply disappearing for another few minutes. It will also go away on its own after a few seconds before eventually returning.
I'm using Photoshop 24.3.0 20230316.r.376 37b4b38 x64 on Microsoft Windows 10 Pro Version 10.0.19045 Build 19045
I have tried:
-Turning off Rich Tooltips
-Resetting preferences
-Uninstalling and Reinstalling the same Photoshop version
-Upgrading to Photoshop 24.4.1 and downgrading to Photoshop 24.2.1
The only thing that worked was downgrading to an older version of Photoshop that I still keep on my computer (22.2), but my preference is to return to Photoshop 24.3 if at all possible.
Any insight is appreciated.
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‎Oct 29, 2023
08:09 PM
1 Upvote
I'm also having this issue. Dual Axis symmetry still works fine for some reason, but not Horizontal and Vertical. My workaround is just using Dual Axis slid partially off screen.
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