No, it's what happens occasionally on any one machine. Working fine for the vast majority of users. If you're having issues on multple apps, it could be a permissions issue on the folders the Adobe apps store preferences in ... among many other things.   So ... troubleshooting is about finding what's causing troubles on your machine. First ... are you using say Microsoft's "OneDrive" app, or a similar cloud based backup service? My newest rig ... OneDrive got installed. It took over all "User" folders, put them within a OneDrive folder system that the Adobe apps could write to ... but not read from. Was a nightmare to get the blame OneDrive shut down permanently and my 'normal' User folder structure/behavior working.   At which point, my preferences, saved workspaces, all of that simply ... worked.   (And Ann, like nearly everyone else helping out "here", is a peer ... a Premiere Pro user volunteering help. And she's very widely knowledgeable on this app and the weirdities it can do ... )   Neil ... View more