Thanks @José Adelmo34358491gdg4 for the quick reply and looking back over it.  I think I finally found someone at Adobe support that could help, maybe.  I've tried via chat and after an hour they want to dump you and tell you they'll call you at a specified time, never call, and then start the process all over again.  This latest person seemed to understand the issue and was able to fix one of my users.  They then said it could take up to 3 days to remap all of our users.  We'll see what happens in three days.  Thanks again. ... View more

@José Adelmo34358491gdg4 , This post is a little old but hoping you're still out there.  We are having the same exact issue but I don't undertand your instructions.  How were you able to go into the old contract and assign a product license?  Our old contract is done and does not contain any licenses to assign.   Adobe recinded our non-profit pricing and forced us to switch contracts and infractructures.  Most (if not all) user's Adobe Sign profiles are still tied to the old contract but we have no way to get at them.  All I can really do in the old contract is remove users and I tried that with one person but it just seemed to scramble them worse. ... View more