Joshua222968680w4l
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Joshua222968680w4l
New Here
Activity
‎Feb 19, 2025
04:59 AM
I spent some more troubleshooting this then had to move on. I was pretty much stumped and nothing was working. I imaged a few more devices, and noticed some errors happening with different, non adobe software. This pretty much was a flag letting me know it wasn't something with Adobe, but rather with the image. I updated the image Monday the 10th , and didn't really image anything until Tuesday or Wednesday and experienced this issue. Pretty much the result of doing one to many things at the same time, and not doing my due diligence. I redistributed everything on MECM and everything seems to be in working order now. Thank you @Anshul_Nautiyal
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‎Feb 12, 2025
10:27 AM
Hi @Anshul_Nautiyal Running the Adobe Creative Cloud Cleaner Tool results in a speedy clean up Deleted the following C:\Program Files (x86)\Adobe C:\Program Files\Adobe C:\ProgramData\Adobe C:\Users\%USERNAME%\AppData\Local\Adobe C:\Users\%USERNAME%\AppData\Roaming\Adobe 3. Reinstalling fails. Downloading a premade package from the Admin Console and giving a go at installing it also fails. Running as a different user fails. Running as Local Admin Fails. Running in a different folder fails. 4. Installing Microsoft Visual C++ Redistributable. and then running the application after a reboot also fails... 5. Running the Windows Installer Troubleshooter did not identify any issues. 6. Stopping and Starting the Windows Installer Service did not resolve anything. 7. Can confirm that WMI service is running and not corrupted. 8. As for running a single app package, I have been using the Creative Cloud Installer from the Pre-Generated Packages. As well as historical copys of a package known to work that I deployed last year. Im going to attempt to reimage this machine, and install the software tomorrow afternoon. Any other ideas please let me know --- Joshua
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‎Feb 12, 2025
09:00 AM
I recently imaged a new device, and I cannot seem to get adobe installed on it. A week ago we got this device, imaged it and installed all of the adobe software. The user mentioned that they need a larger hard drive, we ordered one, installed it and then reimaged it. Now when I go to install the software, it is throwing an error. I for the life of me cannot get adobe installed on this device. It returns the following error, found in the PDA log below. So far the troubleshooting steps ive done are as follows - Use the Adobe uninstaller tool, and it shows that there are no applications installed, - Remove any adobe apps if present. - Redownload / try different packages. - Try as local admin and network admin. - Try under different accounts. - Run from terminal. - Run the MSI. - Run the EXE. Either way no avail. It looks like its really getting hung up on this either the MSI failing, or the CCDA uninstaller failing 02/12/25 11:51:26:083 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 2412 | Build Version - 2.2.0.6
02/12/25 11:51:26:083 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 2412 | Logging Level verbosity Set to 4
02/12/25 11:51:26:090 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 2412 | Successfully fetched the optionXML content from MSI database ...
02/12/25 11:51:26:096 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 2412 | The OS language detected for Acrobat (en_US)
02/12/25 11:51:26:096 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 2412 | Path to Process :C:\Windows\system32\msiexec.exe Process Directory :C:\Windows\system32 arguments being passed : /i "C:\Users\MYUSER\Desktop\Adobe Self Service_en_US_WIN_64\Adobe Self Service\Build\Adobe Self Service.msi" /qn
02/12/25 11:51:32:480 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 2412 | Process creation completed.
02/12/25 11:51:32:480 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 2412 | The return Code from Create Process (-1073741819).
02/12/25 11:51:32:480 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 2412 | Failed to execute the msi
02/12/25 11:51:32:481 | [ERROR] | | ASU | MSIInvoker | AAMEEUtilities | | | 2412 | The CCDA Uninstaller seems to be missing(C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe). Skipping the uninstallation process.
02/12/25 11:51:35:442 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13716 | Temp path found for log files (C:\Users\ADMIN~1\AppData\Local\Temp\\CreativeCloud\ACC\PDApp.log) Any help would be appreciated.
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