Hi @Lisette3817737689wd , I reviewed the account that you used to post here and found that you still have an Enterprise License assigned to you. For issues related to billing and subscription cancellation, it's best to contact your organization's administrator for assistance. To know more about contacting your Admin, click here. ... View more

Hi @Abdulmuttaleb Thanks for contacting us. We are checking and will get back to you soon. ^CS ... View more

Then, I would ask you to reach out to your Org Administrator. To know more about contacting your Org Administrator, Click here:https://adobe.ly/3xezzk1 ^CS ... View more

Hi @cbubinas Have you tried following the steps mentioned in this help document?: https://adobe.ly/3KOAudM ^CS ... View more

The user would have to sign out in that case and sign in again. Have you tried the steps mentioned below? When you sign in, Adobe filters the list of profiles to the most appropriate ones. If there's only one applicable profile for the app or service you’re trying to sign in to, that profile is chosen automatically. However, if you have a Personal Profile and one or more Business Profiles, use the Automatic profile selection setting to exclude your Personal Profile during sign-in. So, if you only have one Business Profile, you won't be prompted to select a profile at sign-in. This setting is turned on by default for users with a mix of Personal and Business Profiles. For other users, it's turned off by default. To turn automatic profile selection on or off, do the following:   Sign in to your Adobe Account with your email and password. Go to Account and security > Sign-in and security. Turn off the Select my profile automatically option. ^CS ... View more

Hi @Vaughn38143910c8cq   It sounds like your user is being logged into the business account instead of their personal account. Please refer to this help document for guidance on managing Adobe profiles. Ensure that the user selects the correct profile (business or personal) during the sign-in process. Best regards,  ^CS ... View more

Hi, @Alice in Paris, This seems like an issue related to Adobe Express, I will move this post to the Adobe Express Community for better assistance. ... View more

Hi @Adam38122331nu9y ,   Could you please share the screenshots of the error that you are receiving?  ... View more

Hi @wolfie35297240zapt ,   I reviewed the account you used to post here and found that your plan is already cancelled. Let us know if you need any assistance. ... View more

Hi @Baer35463253dstd This seems like an issue specific to Adobe Acrobat. I will move this post to the Adobe Acrobat Community for better assistance. ^CS ... View more

Hi @Sameer308342668kkg Could you tell us the Adobe Application you are facing this issue with? ^CS ... View more

Hi @quietriot1   Apologies for the inconvenience. I thought you were facing issues while installing a particular Adobe Software. If your University has created a special link for the download of software. You might have to contact your Org Admin. To know more about contacting your Org Admin, click here: https://adobe.ly/3z0aklJ You could also try switching your profile and try accessing the profile where your license has been assigned to you. For more information click here: https://adobe.ly/4b7AQqP ^CS ... View more

Hi @Jilani38114079v7a2  This seems like an issue related to Adobe Acrobat. I will be moving this post to the Acrobat Community for better assistance.   ^CS ... View more

Which Adobe App? ^CS ... View more

Hi @Sahaprat38110057ybaj I can see an Illustrator Individual plan associated with your account. This is the Enterprise and Teams Community. I am moving your post to the Account, Payment, and Plan community for further assistance. ^CS ... View more

Hi, This is an issue related to Adobe Acrobat Sign. I will be moving this post to the Acrobat Sign Community for further assistance. ^CS ... View more

Hi @yusufXaltuntas Sorry for the trouble that you had to go through. I reviewed the account that you have mentioned and found out that you have an Individual Creative Cloud all apps plan, on the email, which has the incorrect domain. I will be moving your post to the Account, Payment, and Plan community for further assistance on this. ^CS ... View more

Hi @Mils39 It appears you have an Individual Plan for Adobe Stock and require information about the cancellation process. I will transfer your post to the Account, Payment, and Plan community for better assistance. Best regards, ^CS ... View more

Hi @belle37918283zo9s,   I can see that you have an Adobe After Effects for Individual Plan. For better assistance regarding cancellation , I will move this post to the Account, Payment, and Plan Community. ^CS ... View more

Hi @quietriot1, Which software are you trying to download here?  ^CS ... View more

Hi @Michele38055602sjek I reviewed the account that you used to post here and found out that, currently, no licenses have been assigned to you. Would you mind getting in touch with your Org Admin? To know more about getting in touch with your admin, click here: https://adobe.ly/3zeWN9Z ^CS ... View more

Hi @Sirius38032814md9c I reviewed the email account you used to post here and found that you have an individual subscription for Adobe XD. I would move your post to the Adobe XD Community for further assistance. ^CS ... View more

Hi, If you find using the internal AUSST server unreliable, you can create packages with specific versions on the Admin Console and deploy them as an alternative. This method can help ensure a consistent and controlled update process. You can find detailed instructions on how to set this up in the help document here. Hope this helps!   ... View more

Hi @angelop97320270 This seems like an issue related to Adobe Stock. I will move your post to the Adobe Stock Community for better assistance. ^CS ... View more