Manon231187626723
New Here
Manon231187626723
New Here
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‎Oct 12, 2023
02:49 AM
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‎Oct 11, 2023
07:09 AM
7 Upvotes
Since a few days ago, Premiere Pro has been crashing on launch. It opens to the splash page and then crashes before the full program opens. The specific process it crashes on changes every time. After about 10 seconds, the Error Report window appears, and when I close that window it closes the program. All other processes run completely fine during this time. What I've tried so far: Installed latest Windows update Installed latest graphics driver (NVIDIA Studio Driver 537.58) Updated Creative Cloud Uninstalled and reinstalled Premiere Pro (3 times) Updated Premiere Pro (to Premiere Pro 2024 when it became available - issues started before update) Installed previous version of Premiere Pro Cleared media cache Reset preferences Reset plugin loading cache Disabled third-party plugins on launch Moved plugins from their folder on C: Uninstalled any apps I'd installed since Premiere Pro last worked (EA app and Sims 4 if that's helpful) I've also reinstalled (and now updated) After Effects to make sure none of the plug-ins were causing issues there. Not sure what else to do other than take it to a computer repair shop but wanted to post here first to see if anyone had a solution. My computer specs: Dell XPS 17 9710 NVIDIA GeForce RTX 3060 Processor 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz Installed RAM 64.0 GB (63.7 GB usable) System type 64-bit operating system, x64-based processor Edition Windows 11 Home Version 22H2
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