Re: Fonts not showing up in illustrator

Anubhav M

Hello @Iraima_Otteson7949, Would you mind sharing more details, like the version of the OS/Illustrator installed and if you're experiencing this with all documents, so I can better assist you? Looking forward to hearing from you. Anubhav

Anubhav M

Hello @adamthewiz, Could you confirm the version of Fresco/Illustrator and the device(s) make/model, so I can better assist you? Also, try signing out of both apps and then signing back in to see if it helps. Looking forward to hearing from you. Anubhav

Anubhav M

Hello @Luke2377953400vb, Would you mind sharing more details, like the version of the OS/Illustrator, if you're using a tablet/pen input device and a small screen recording of the problem (if possible), so I can better assist you? Looking forward to hearing from you. Anubhav

Anubhav M

Hello @Samir Patra, Would you mind copying the layers/objects from the file to a new one to check if it helps? Looking forward to hearing from you. Anubhav

Anubhav M · Mar 11, 2025

Hello @Hanschrs, Would you mind trying the suggestions shared here (https://adobe.ly/3Fl3nyZ) and here (https://adobe.ly/4iI4EOO) to back up your preferences to see if it helps? Looking forward to hearing from you. Anubhav

Anubhav M · Mar 11, 2025

Hello @bloxyora, Would you mind sharing more details, like the version of the OS/Illustrator installed, so I can better assist you? Also, try running Illustrator under Safe Mode (Windows / macOS) and under a different administrator account (Windows / macOS) and share your observations. Looking forward to hearing from you. Anubhav

Anubhav M · Mar 11, 2025

Hello @MD: Bayazid Hasan, Sorry for the delayed response. Kindly try deleting the Startup Scripts CC folder from the following locations: C:\Program Files (x86)\Common Files\Adobe C:\Program Files\Common Files\Adobe And then relaunch Illustrator to check if it helps. If the problem persists, try the suggestions shared by Srishti here: (https://adobe.ly/3DBwyNJ) and share your observations. Looking forward to hearing from you. Anubhav

Anubhav M · Mar 11, 2025

Hello @Hung321333239af0, I tried replicating this behavior on my end with both the Lato and PT Serif fonts but could not. Would you mind sharing more details, like the version of the OS/Illustrator installed, whether this happens with new files as well, and if yes, if this problem is specific to files created on a different device, so I can better assist you? Looking forward to hearing from you. Anubhav

Anubhav M · Mar 11, 2025

Hello @wnwka, Could you try running Illustrator under a different administrator account (macOS) and check if it helps? If the problem persists, please share the system report (https://adobe.ly/41VSVqh) and confirm the Default Install Language set under Creative Cloud Desktop > Preferences > Apps so I can check it with the team. Looking forward to hearing from you. Anubhav

Anubhav M · Mar 11, 2025

Hello @gavin_5881, I hope Monika's suggestions helped resolve the problem. If not, kindly try the suggestions in this help article (https://adobe.ly/4dsInBx) to contact your admin to see if they help. Looking forward to hearing from you. Anubhav

Anubhav M · Mar 11, 2025

Hello @hansz38174985, Would you mind sharing more details, like a screen recording of your exact workflow steps to replicate this issue, as Doug suggested, and a link to a sample file after uploading it to a file-sharing service, so I can check it on my end? Looking forward to hearing from you. Anubhav

Anubhav M · ‎Mar 11, 2025

Hello @Vicki35314831831m, Sorry for the delayed response. Could you also confirm the iPad model, so I can check it with the team? Also, kindly check if all of your work is synced online (https://adobe.ly/4hvaiTw). If yes, try deleting Illustrator, restarting your device, and then reinstalling the app to check if it helps. Looking forward to hearing from you. Anubhav

Anubhav M · ‎Mar 11, 2025

Hello @DesignPP, Would you mind checking if Illustrator behaves this way when working on files from a specific folder location, such as an external/removable/network drive or a cloud-synced folder like Google Drive/Dropbox/etc., so I can better assist you? Also, share a screen recording of your exact workflow and the problem, so I can investigate further. Looking forward to hearing from you. Anubhav

Anubhav M · ‎Mar 11, 2025

Hello @jasonmoon, Would you mind trying the following steps and checking if they help: - Close all Adobe applications. - Rename the UXP folder to UXP.old from the following location: (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP - Relaunch Illustrator Also, check if there are any updates available for your plugin and install them to see if it helps. Looking forward to hearing from you. Anubhav

Anubhav M · ‎Mar 11, 2025

Hello @sk1702, Would you mind confirming if Illustrator behaves this way with all files, if this happens when exporting to a specific folder location, and a screenshot/screen recording of the problem (if possible) so I can better assist you? Looking forward to hearing from you. Anubhav

Anubhav M · ‎Mar 11, 2025

Hello @Améliacréative, Could you share more details, like the version of the OS/Fresco installed and your device's make/model, so I can better assist you? Also, try removing Fresco, restarting your device and then reinstalling Fresco and share your observations. Looking forward to hearing from you. Anubhav

Anubhav M · ‎Mar 11, 2025

Hello @xavier_8346, I hope Monika's suggestions helped resolve the problem. If not, try running Illustrator under Safe Mode (macOS) and share your observations. Looking forward to hearing from you. Anubhav

Anubhav M · ‎Mar 11, 2025

Hello @Tulasi Mukunda, Would you mind trying the suggestions in this help article (https://adobe.ly/4dsInBx) to contact your Adobe admin to see if they help? Additionally, please check if you have any VPN/Antivirus software enabled, temporarily disable them and share your observations. Looking forward to hearing from you. Anubhav

Anubhav M · ‎Mar 11, 2025

Hello @heysharona, Would you mind confirming if Illustrator behaves this way with all files and sharing a small screen recording of your exact workflow and the problem, so I can try and replicate this on my end? Looking forward to hearing from you. Anubhav

Anubhav M · ‎Mar 11, 2025

Hello @K-Ten, Would you mind providing some details about the circumstances under which these files were saved or edited and the location of the files where they were stored? Also, kindly confirm the version of the OS and Illustrator and whether Illustrator crashed when using a specific tool or feature, so I can investigate further. Looking forward to hearing from you. Anubhav

Anubhav M · ‎Mar 10, 2025

Hello @woodoopete, Thanks for sharing the details. To further isolate the problem, would you mind trying to use Illustrator using only Adobe RGB/sRGB and checking if the issue reoccurs? Also, try running Illustrator under a different administrator account (macOS) and share your observations. Looking forward to hearing from you. Anubhav

Anubhav M · ‎Mar 10, 2025

Hello @Matt36180444ou8o, Would you mind sharing more details, like the version of Illustrator installed, System Report (https://adobe.ly/3FiLcd7), and a small screen recording of the problem, and if there are any specific steps to reproduce this problem, so I can check this with the team? Also, try temporarily disabling any third-party programs/plugins (if any) and share your observations. Looking forward to hearing from you. Anubhav

Anubhav M · ‎Mar 10, 2025

Hello @Tania orange, I understand that this functionality is not how you expected. Would you mind sharing your feedback through the Share Feedback menu and adding your comments there? Doing this will help us prioritize this request. Feel free to reach out if you have more questions or need assistance. We'd be happy to help. Anubhav

Anubhav M · ‎Mar 10, 2025

Hello @mehmetc2617105, Would you mind sharing more details of your exact workflow, including screenshots/a screen recording (if possible), so I can better assist you? Looking forward to hearing from you. Anubhav

Anubhav M · ‎Mar 10, 2025

Hello @Jilpaq, Could you turn on Show Bounding Box under the View Menu to see if it helps resolve the problem? Looking forward to hearing from you. Anubhav

Anubhav M · ‎Mar 10, 2025

Hello @Alejandro22599874nc2l, Sorry for the delayed response. Would you mind confirming if Data Recovery is still not working properly in Illustrator? If yes, kindly try running Illustrator under a different admin account (macOS) and checking if it helps? If the problem persists, kindly confirm the version of the OS/Illustrator and if Illustrator behaves this way with all files, so I can check it with the team. Looking forward to hearing from you. Anubhav

Anubhav M · ‎Mar 10, 2025

Hello @julianr18521297, Sorry for the delayed response. I hope the problem is resolved by now. If not, could you update to the latest version of Illustrator (https://adobe.ly/41SxciZ) to see if it helps resolve the problem? Also, try running Illustrator under a different administrator account (macOS) and share your observations. Looking forward to hearing from you. Anubhav

Anubhav M · ‎Mar 10, 2025

Hello @Beatriz26071434v9fc, I tried to replicate this on my end but could not. Would you mind confirming the version of InDesign installed, if InDesign behaves this way with all files, or when running under a different administrator account (Windows / macOS), so I can better assist you? Looking forward to hearing from you. Anubhav

Anubhav M · ‎Mar 10, 2025

Hello @BASE.hartmann, Would you please try using the Filter/Sort options on the Libraries panel to see if they help with your workflow? If not, please confirm the version of InDesign installed and share screenshots or a small screen recording of the problem so I can check it with the team. Looking forward to hearing from you. Anubhav

Anubhav M · ‎Mar 10, 2025

Hello @Terence5F91, Would you mind checking if InDesign behaves this way with new files, if the location you're saving your files to has sync enabled via iCloud (https://adobe.ly/3DiLDUp) or any other service like Dropbox, etc., and if Full Disk Access is enabled for InDesign (https://adobe.ly/4hjfQQV), so I can better assist you? Also, try running InDesign under Safe Mode (macOS) and under a different administrator account (macOS) and share your observations. Looking forward to hearing from you. Anubhav

Anubhav M

Anubhav M

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