I have a full private (non-corporate) subscription, so no administrator. I can use Firefly pics without a problem but am told I need to purchase a subscription for video generation. This can't be right. I tried to report a bug, it wouldn't allow me. I got through to tech services on chat and was cut off. Pretty poor service.  ... View more

Yup me too. Pictures working fine but no access to video. When I tried to get an answer from tech, I was cut off 😞 ... View more

Thank you for replying Steve and for your advice, much appreciated.    I had already tried the marquee tool, which removed the second voice completely, but it distorted the first voice making it unintelligible - which is why I asked. I do realise that I'm clutching at straws and there might not be an easy answer for the separation of voices.   Looking at iZotope RX to manipulate spectrums, would you recommend the Standard or Advanced package for the cleaning and fine tuning of vocal recordings? I'm not familiar with the software but they do a trial.  ... View more

I find the spectral pitch display helpful for isolating areas, but not being able to use tools is frustrating. If I could view spectral frequency whilst being able to remove on the spectral pitch, it would be perfect. The area in green is a second voice that I can't isolate precisely frequency display alone;  is there a way of removing F3-E2 manually? Thanks ... View more

Ditto. After spending 3 hours failing to find a legacy version of Au for my older laptop, I tried contacting customer services through chat. When I finally got through, the operative ended the chat without even bothering to try and help. The customer service is absolutely abysmal. I honestly don't know any other company who charges so much for their service, yet treats their customers with contempt. Seriously going to have to consider cancelling soon, I'm so fed up with going around in circles.  ... View more