Robert Mark Morgan
Explorer
Robert Mark Morgan
Explorer
Activity
Jan 25, 2023
03:17 PM
@CShubert not sure how to do that and this site isn't much help: Create a local user or administrator account in Windows - Microsoft Support
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Jan 24, 2023
05:39 AM
Have I stumped the panel on this one? Do I get a tote bag or something? 😉 (in all seriousness, thank you for the help)
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Jan 20, 2023
07:34 AM
@CShubert updated PS and removed the Settings file. 1st launch: works fine 2nd launch (without removing settings file): crash
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Jan 20, 2023
07:16 AM
Restating as well that the program opens fine if I manually remove the Adobe Photoshop 2023 Settings file prior to launch. There's something about that folder.
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Jan 20, 2023
06:58 AM
Installed Visual Studio (x64 version from this site) and PS still crashes. This is just a mystery. Can I get some instruction on manually swapping out the msvcrt.dll file? Grasping at straws here. The systems file checker should have replaced it already. R.
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Jan 20, 2023
06:39 AM
Are you suggesting that I disable integrated graphics entirely? Will try adding Visual Studio
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Jan 20, 2023
06:08 AM
Perhaps we can rule out the driver because I just switched it to Integrated Graphics from the NVIDIA and the program crashed again:
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Jan 20, 2023
06:04 AM
@Kevin Stohlmeyer Appreciate the help. Driver is updated: and I clicked the Older GPU (pre 2016) option you suggested. PS still crashes within seconds of seeing this screen: Crash log: Fault bucket 1712551516406851221, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Photoshop.exe P2: 24.1.0.166 P3: 63903e43 P4: msvcrt.dll P5: 7.0.22621.608 P6: c4d8152c P7: 40000015 P8: 000000000000b15c P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.cbc93ab3-5590-4999-a08e-4a6004ddeb38.tmp.WERInternalMetadata.xml These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_e3632fe1d68fc9f0b9d32bd5f1d89c6e6c2ca7e_991c0ec8_8796049e-d203-4e86-bd7c-9d9d2a985443 Analysis symbol: Rechecking for solution: 0 Report Id: 4326850c-8c91-49b8-bc86-e26af5b00f81 Report Status: 268435456 Hashed bucket: 37400d436700d70d87c43487dafca695 Cab Guid: 0 -- Returning to an earlier question: would installing Visual Studio resolve the problem or no? Thanks again, Rob
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Jan 19, 2023
04:06 PM
System info: Adobe Photoshop Version: 24.1.0 20221206.r.166 be4691b x64 Number of Launches: 1 Operating System: Windows 11 64-bit Version: 11 or greater 10.0.22621.1105 System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-512, HyperThreading Physical processor count: 4 Logical processor count: 8 Processor speed: 1498 MHz Built-in memory: 32353 MB Free memory: 20739 MB Memory available to Photoshop: 24859 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 6.15.3 SAM SDK Version: 2.0.0-main.1564 ACP.local Status: - SDK Version: 2.11.0 - Core Sync Status: Reachable and compatible - Core Sync Running: 6.1.0.10 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 3.91.3 Content Credentials is not available Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Enabled. Highbeam: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: HarfBuzz Not Initialized TextEngine: Unified Text Engine ======= GPU Native API stable: True OpenGL API stable: True OpenCL API stable: True D3D12Warp renderer: False GPUDeny: 0 GPUForce: 0 useGPU: 1 useOpenCL: 1 isGPUCapable: 1 GPUName: NVIDIA GeForce GTX 1660 Ti with Max-Q Design GPUVendor: NVIDIA IsNativeGPUCapable: 1 IsOpenGLGPUCapable: 1 IsOpenCLGPUCapable: 1 HasSufficientRAM: 1 GPU accessible RAM: 6,285 MB Required GPU accessible RAM: 1,500 MB UseGraphicsProcessorChecked: 1 UseOpenCLChecked: 1 Windows remote desktop: 0 Display: 1 Display Bounds: top=0, left=0, bottom=2160, right=3240 ------- Sniffer output [0 ms] Launch GPUSnifferThread [0 ms] Start RunAllAPIs [0 ms] "C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=32680061 -comment=Photoshop Version: Adobe Photoshop 24.1.0 20221206.r.166 be4691b x64 [2774 ms] Start sniffer 2023-01-19 18:04:29 # Photoshop Version: Adobe Photoshop 24.1.0 20221206.r.166 be4691b x64 C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=32680061 -comment=Photoshop Version: Adobe Photoshop 24.1.0 20221206.r.166 be4691b x64 {204 ms} Start platform native # displays: 1 Display 0 Display: \\.\DISPLAY1 Main: TRUE Built in: FALSE Stereo: FALSE Bounds: (0, 0) -> (1,620, 1,080) Dimensions: (1,620 1,080) Physical size: (0 0) Pixel size: (0 0) Dynamic range: (0 1) Potential dynamic range: (0 1) Reference dynamic range: (0 0) Attached Device: (DeviceID name=NVIDIA GeForce GTX 1660 Ti with Max-Q Design index=0) # devices: 2 Device 0 Name: NVIDIA GeForce GTX 1660 Ti with Max-Q Design Preferred: TRUE Power Envelope: UNKNOWN Attachment: UNKNOWN # attached displays: 1 \\.\DISPLAY1 GPU accessible RAM: 6,285 MB VRAM: 6,285 MB Dedicated System RAM: 0 MB Shared System RAM: 16,962 MB API version: 12.0 (12.0) Device version: 12.0 (12.0) Vendor name: NVIDIA Model: NVIDIA_GEFORCE_GTX_1660 Driver date: 2022-09-21 000000.000000-000 Driver age: 4 months Driver version: 31.0.15.1748 Supports UMA: UNSUPPORTED D3D-ID: 8593 Device 1 Name: Intel(R) Iris(R) Plus Graphics Preferred: FALSE Power Envelope: UNKNOWN Attachment: UNKNOWN # attached displays: 0 GPU accessible RAM: 17,096 MB VRAM: 134 MB Dedicated System RAM: 0 MB Shared System RAM: 16,962 MB API version: 12.0 (12.0) Device version: 12.0 (12.0) Vendor name: INTEL Driver date: 2022-07-21 000000.000000-000 Driver age: 6 months Driver version: 30.0.101.3118 Supports UMA: SUPPORTED D3D-ID: 35410 End platform native {1145 ms} {1145 ms} Start platform OpenGL # displays: 1 Display 0 Display: \\.\DISPLAY1 Main: TRUE Built in: FALSE Stereo: FALSE Bounds: (0, 0) -> (1,620, 1,080) Dimensions: (1,620 1,080) Physical size: (0 0) Pixel size: (0 0) Dynamic range: (0 1) Potential dynamic range: (0 1) Reference dynamic range: (0 0) Attached Device: (DeviceID name=NVIDIA GeForce GTX 1660 Ti with Max-Q Design/PCIe/SSE2 index=0) # devices: 1 Device 0 Name: NVIDIA GeForce GTX 1660 Ti with Max-Q Design/PCIe/SSE2 Preferred: TRUE Power Envelope: INTEGRATED Attachment: UNKNOWN # attached displays: 1 \\.\DISPLAY1 GPU accessible RAM: 6,285 MB VRAM: 6,285 MB Dedicated System RAM: 0 MB Shared System RAM: 16,962 MB API version: 2.1 (2.1.2 NVIDIA 517.48) Device version: 2.1 (2.1.2 NVIDIA 517.48) Vendor name: NVIDIA Model: NVIDIA_GEFORCE_GTX_1660 Driver date: 2022-09-21 000000.000000-000 Driver age: 4 months Driver version: 31.0.15.1748 GLSL version: 1.20 (1.20 NVIDIA via Cg compiler) End platform OpenGL {1294 ms} {1294 ms} Start platform OpenCL # displays: 0 # devices: 2 Device 0 Name: NVIDIA GeForce GTX 1660 Ti with Max-Q Design Preferred: TRUE Power Envelope: DISCRETE Attachment: UNKNOWN # attached displays: 0 GPU accessible RAM: 6,442 MB VRAM: 6,442 MB Dedicated System RAM: 0 MB Shared System RAM: 0 MB API version: 3.0 (OpenCL 3.0 CUDA) Device version: 3.0 (OpenCL 3.0 CUDA) Vendor name: NVIDIA Model: NVIDIA_GEFORCE_GTX_1660 Driver date: UNKNOWN Driver age: UNKNOWN Driver version: UNKNOWN Bandwidth: 29 GB / s Compute score: 1,755.62 Device name string: NVIDIA GeForce GTX 1660 Ti with Max-Q Design Device vendor string: NVIDIA Corporation Platform name string: NVIDIA CUDA Platform vendor string: NVIDIA Corporation Device 1 Name: Intel(R) Iris(R) Plus Graphics Preferred: FALSE Power Envelope: INTEGRATED Attachment: UNKNOWN # attached displays: 0 GPU accessible RAM: 13,569 MB VRAM: 13,569 MB Dedicated System RAM: 0 MB Shared System RAM: 0 MB API version: 3.0 (OpenCL 3.0 ) Device version: 3.0 (OpenCL 3.0 NEO ) Vendor name: INTEL Driver date: UNKNOWN Driver age: UNKNOWN Driver version: UNKNOWN Bandwidth: 51 GB / s Compute score: 480.691 Device name string: Intel(R) Iris(R) Plus Graphics Device vendor string: Intel(R) Corporation Platform name string: Intel(R) OpenCL HD Graphics Platform vendor string: Intel(R) Corporation End platform OpenCL {2648 ms} Exit code kExitNormal End sniffer 2023-01-19 18:04:31 [kStatusNormal, kExitNormal] [2774 ms] Finish RunAllAPIs [3317 ms] Start GetSnifferResult [3317 ms] Finish GetSnifferResult ------- Sniffer output ======= GPU License Type: Subscription Serial number: 90960290935205401403 GUIDBucket: Composite Core (enable_composite_core): on Composite Core GPU (comp_core_gpu): off Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Document Graph (enable_doc_graph): off Application folder: C:\Program Files\Adobe\Adobe Photoshop 2023\ Temporary file path: C:\Users\rmorg\AppData\Local\Temp\ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 952.7G, 784.0G free Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Required\Plug-ins\ Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Plug-ins\ Installed components: A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112 ACE.dll ACE 2022/08/28-19:08:04 79.bead9cf 79.bead9cf AdobeLinguistic.dll Adobe Linguisitc Library 353c9a5 AdobeOwl.dll Adobe Owl 5.5.0 AdobePDFL.dll PDFL 2022/08/31-09:19:54 79.6dc3128 79.6dc3128 AdobePDFSettings.dll Adobe PDFSettings 1.07 AdobePIP.dll Adobe Product Improvement Program 8.2.0.16 AdobeSVGAGM.dll AdobeSVGAGM 79.d8ca6a0 79.d8ca6a0 AdobeXMP.dll Adobe XMP Core 2022/08/16-18:02:43 79.171c27f 79.171c27f AdobeXMPFiles.dll Adobe XMP Files 2022/08/16-18:02:43 79.171c27f 79.171c27f AdobeXMPScript.dll Adobe XMP Script 2022/08/16-18:02:43 79.171c27f 79.171c27f AGM.dll AGM 2022/08/28-19:08:04 79.bead9cf 79.bead9cf AID.dll AID DLL 1.0.0.33 AIDE.dll AIDE 2022/08/19-19:10:17 79.d7ba922 79.d7ba922 aifm.dll AIFM 1.0 23.68434 AILib.dll Adobe Illustrator 2023 27.0.0 aiport.dll AIPort 1.0 23.68434 ARE.dll ARE 2022/08/28-19:08:04 79.bead9cf 79.bead9cf AXE8SharedExpat.dll AXE8SharedExpat 2022/08/17-05:51:28 79.43e459d 79.43e459d AXEDOMCore.dll AXEDOMCore 2022/08/17-05:51:28 79.43e459d 79.43e459d BIB.dll BIB 2022/08/28-19:08:04 79.bead9cf 79.bead9cf BIBUtils.dll BIBUtils 2022/08/28-19:08:04 79.bead9cf 79.bead9cf boost_date_time.dll photoshopdva 22.0.0 boost_filesystem.dll photoshopdva 22.0.0 boost_program_options.dll photoshopdva 22.0.0 boost_regex.dll photoshopdva 22.0.0 boost_system.dll photoshopdva 22.0.0 boost_threads.dll photoshopdva 22.0.0 CoolType.dll CoolType 2022/08/28-19:08:04 79.bead9cf 79.bead9cf CRClient.dll Adobe Crash Reporter Client DLL 4.8.0.6 DirectML.dll DirectML Redistributable Library 1.9.1+220902-1323.1.dml-1.9.d6f03b3 dnssd.dll Bonjour 3,0,0,2 dvaaccelerate.dll photoshopdva 22.0.0 dvaappsupport.dll photoshopdva 22.0.0 dvaaudiodevice.dll photoshopdva 22.0.0 dvacore.dll photoshopdva 22.0.0 dvacrashhandler.dll Adobe Audition CC 2017 10.0.0 dvamarshal.dll photoshopdva 22.0.0 dvamediatypes.dll photoshopdva 22.0.0 dvametadata.dll photoshopdva 22.0.0 dvametadataapi.dll photoshopdva 22.0.0 dvametadataUI.dll photoshopdva 22.0.0 dvanet.dll photoshopdva 22.0.0 dvaplayer.dll photoshopdva 22.0.0 dvascripting.dll photoshopdva 22.0.0 dvatransport.dll photoshopdva 22.0.0 dvaui.dll photoshopdva 22.0.0 dvavulcansupport.dll photoshopdva 22.0.0 dynamic-torqnative.dll Unified Extensibility Platform uxp-6.4.0-3-ec28f9a dynamiclink.dll photoshopdva 22.0.0 ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4 filterport.dll FilterPort 1.1 O icucnv69.dll International Components for Unicode Build 13.1.a82691a icudt69.dll International Components for Unicode Build 13.1.a82691a icuin69.dll International Components for Unicode Build 13.1.a82691a icuuc69.dll International Components for Unicode Build 13.1.a82691a igestep30.dll IGES Reader 9.3.0.113 ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b) ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b) ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b) ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b) ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b) ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b) ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b) ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b) ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b) ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b) ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b) ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b) ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b) ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b) ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b) ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b) ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b) ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b) ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b) ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b) ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b) JP2KLib.dll JP2KLib 2022/08/17-19:10:18 79.7f05fe0 79.7f05fe0 libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A) libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0 libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline libzip.dll photoshopdva 22.0.0 LogSession.dll LogSession 8.2.0.16 mediacoreif.dll photoshopdva 22.0.0 Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.13.20221021.1.b353e0b mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1 mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1 mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1 mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1 mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1 mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1 mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1 mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1 mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1 mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1 MPS.dll MPS 2022/08/18-19:08:03 79.4e4cf9b 79.4e4cf9b onnxruntime.dll Microsoft® Windows® Operating System 1.13.20221021.1.b353e0b opencv_world452.dll OpenCV library 4.5.2 pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377 Plugin.dll Adobe Photoshop 2023 24.1 PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2 PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130 PSCloud.dll 1.0.0.1 PSRes.dll Adobe Photoshop 2023 24.1 PSViews.dll Adobe Photoshop 2023 24.1 ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4 sentry.dll Adobe-Sentry.dll 0.4.17 SVGRE.dll SVGRE 79.f6f03b6 79.f6f03b6 svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline TfKernel.dll Kernel Geom 9.3.0.113 TFUGEOM.dll Adobe, UGeom© 9.3.0.113 utest.dll photoshopdva 22.0.0 VulcanControl.dll Vulcan Application Control Library 7.1.1.3 VulcanMessage5.dll Vulcan Message Library 7.1.1.3 WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0 WRServices.dll WRServices Build 17.5.1.73e2151 17.5.1.73e2151 wu3d.dll U3D Writer 9.3.0.113 Unified Extensibility Platform uxp-6.4.0-3-ec28f9a UPIC 2.5.0 Required plugins: Accented Edges 24.1 - from the file “Filter Gallery.8bf” Adaptive Wide Angle 24.1 - from the file “Adaptive Wide Angle.8bf” Angled Strokes 24.1 - from the file “Filter Gallery.8bf” Average 24.1 - from the file “Average.8bf” Bas Relief 24.1 - from the file “Filter Gallery.8bf” BMP 24.1 - from the file “Standard MultiPlugin.8bf” Camera Raw 15.1.1 - from the file “Camera Raw.8bi” Camera Raw Filter 15.1.1 - from the file “Camera Raw.8bi” Chalk && Charcoal 24.1 - from the file “Filter Gallery.8bf” Charcoal 24.1 - from the file “Filter Gallery.8bf” Chrome 24.1 - from the file “Filter Gallery.8bf” Cineon 24.1 - from the file “Cineon.8bi” Clouds 24.1 - from the file “Clouds.8bf” Color Halftone 24.1 - from the file “Standard MultiPlugin.8bf” Colored Pencil 24.1 - from the file “Filter Gallery.8bf” Conté Crayon 24.1 - from the file “Filter Gallery.8bf” Craquelure 24.1 - from the file “Filter Gallery.8bf” Crop and Straighten Photos 24.1 - from the file “CropPhotosAuto.8li” Crop and Straighten Photos Filter 24.1 - from the file “Standard MultiPlugin.8bf” Crosshatch 24.1 - from the file “Filter Gallery.8bf” Crystallize 24.1 - from the file “Standard MultiPlugin.8bf” Cutout 24.1 - from the file “Filter Gallery.8bf” Dark Strokes 24.1 - from the file “Filter Gallery.8bf” De-Interlace 24.1 - from the file “Standard MultiPlugin.8bf” Dicom 24.1 - from the file “Dicom.8bi” Difference Clouds 24.1 - from the file “Clouds.8bf” Diffuse Glow 24.1 - from the file “Filter Gallery.8bf” Displace 24.1 - from the file “Standard MultiPlugin.8bf” Dry Brush 24.1 - from the file “Filter Gallery.8bf” Entropy 24.1 - from the file “statistics.8ba” Export Color Lookup Tables 24.1 - from the file “Export3DLUT.8be” Extrude 24.1 - from the file “Standard MultiPlugin.8bf” FastCore Routines 24.1 - from the file “FastCore.8bx” Fibers 24.1 - from the file “Standard MultiPlugin.8bf” Film Grain 24.1 - from the file “Filter Gallery.8bf” Filter Gallery 24.1 - from the file “Filter Gallery.8bf” Fresco 24.1 - from the file “Filter Gallery.8bf” Glass 24.1 - from the file “Filter Gallery.8bf” Glowing Edges 24.1 - from the file “Filter Gallery.8bf” Grain 24.1 - from the file “Filter Gallery.8bf” Graphic Pen 24.1 - from the file “Filter Gallery.8bf” Halftone Pattern 24.1 - from the file “Filter Gallery.8bf” Halide Bottlenecks 24.1 - from the file “HalideBottlenecks.8bx” HDRMergeUI 24.1 - from the file “HDRMergeUI.8bf” HSB/HSL 24.1 - from the file “Standard MultiPlugin.8bf” IFF Format 24.1 - from the file “Standard MultiPlugin.8bf” IGES 24.1 - from the file “U3D.8bi” Ink Outlines 24.1 - from the file “Filter Gallery.8bf” JPEG 2000 24.1 - from the file “JPEG2000.8bi” Kurtosis 24.1 - from the file “statistics.8ba” Lens Blur 24.1 - from the file “Lens Blur.8bf” Lens Correction 24.1 - from the file “Lens Correction.8bf” Lens Flare 24.1 - from the file “Standard MultiPlugin.8bf” Liquify 24.1 - from the file “Liquify.8bf” Matlab Operation 24.1 - from the file “ChannelPort.8bf” Maximum 24.1 - from the file “statistics.8ba” Mean 24.1 - from the file “statistics.8ba” Measurement Core 24.1 - from the file “MeasurementCore.8me” Median 24.1 - from the file “statistics.8ba” Mezzotint 24.1 - from the file “Standard MultiPlugin.8bf” Minimum 24.1 - from the file “statistics.8ba” MMXCore Routines 24.1 - from the file “MMXCore.8bx” Mosaic Tiles 24.1 - from the file “Filter Gallery.8bf” Multiprocessor Support 24.1 - from the file “MultiProcessor Support.8bx” Neon Glow 24.1 - from the file “Filter Gallery.8bf” Note Paper 24.1 - from the file “Filter Gallery.8bf” NTSC Colors 24.1 - from the file “NTSC Colors.8bf” Ocean Ripple 24.1 - from the file “Filter Gallery.8bf” OpenEXR 24.1 - from the file “Standard MultiPlugin.8bf” Paint Daubs 24.1 - from the file “Filter Gallery.8bf” Palette Knife 24.1 - from the file “Filter Gallery.8bf” Patchwork 24.1 - from the file “Filter Gallery.8bf” Paths to Illustrator 24.1 - from the file “Standard MultiPlugin.8bf” PCX 24.1 - from the file “PCX.8bi” Photocopy 24.1 - from the file “Filter Gallery.8bf” Picture Package Filter 24.1 - from the file “ChannelPort.8bf” Pinch 24.1 - from the file “Standard MultiPlugin.8bf” Pixar 24.1 - from the file “Pixar.8bi” Plaster 24.1 - from the file “Filter Gallery.8bf” Plastic Wrap 24.1 - from the file “Filter Gallery.8bf” Pointillize 24.1 - from the file “Standard MultiPlugin.8bf” Polar Coordinates 24.1 - from the file “Standard MultiPlugin.8bf” Portable Bit Map 24.1 - from the file “PBM.8bi” Poster Edges 24.1 - from the file “Filter Gallery.8bf” PRC 24.1 - from the file “U3D.8bi” Radial Blur 24.1 - from the file “Standard MultiPlugin.8bf” Radiance 24.1 - from the file “Radiance.8bi” Range 24.1 - from the file “statistics.8ba” Render Color Lookup Grid 24.1 - from the file “Export3DLUT.8be” Reticulation 24.1 - from the file “Filter Gallery.8bf” Ripple 24.1 - from the file “Standard MultiPlugin.8bf” Rough Pastels 24.1 - from the file “Filter Gallery.8bf” Save for Web 24.1 - from the file “Save for Web.8be” ScriptingSupport 24.1 - from the file “ScriptingSupport.8li” Shear 24.1 - from the file “Standard MultiPlugin.8bf” Skewness 24.1 - from the file “statistics.8ba” Smart Blur 24.1 - from the file “Standard MultiPlugin.8bf” Smudge Stick 24.1 - from the file “Filter Gallery.8bf” Solarize 24.1 - from the file “Solarize.8bf” SP Substance Suite NO VERSION - from the file “MaterialSuite.8li” Spatter 24.1 - from the file “Filter Gallery.8bf” Spherize 24.1 - from the file “Standard MultiPlugin.8bf” Sponge 24.1 - from the file “Filter Gallery.8bf” Sprayed Strokes 24.1 - from the file “Filter Gallery.8bf” Stained Glass 24.1 - from the file “Filter Gallery.8bf” Stamp 24.1 - from the file “Filter Gallery.8bf” Standard Deviation 24.1 - from the file “statistics.8ba” Substance NO VERSION - from the file “MaterialFilter.8bf” Sumi-e 24.1 - from the file “Filter Gallery.8bf” Summation 24.1 - from the file “statistics.8ba” Targa 24.1 - from the file “Standard MultiPlugin.8bf” Texturizer 24.1 - from the file “Filter Gallery.8bf” Tiles 24.1 - from the file “Standard MultiPlugin.8bf” Torn Edges 24.1 - from the file “Filter Gallery.8bf” Twirl 24.1 - from the file “Standard MultiPlugin.8bf” U3D 24.1 - from the file “U3D.8bi” Underpainting 24.1 - from the file “Filter Gallery.8bf” Vanishing Point 24.1 - from the file “VanishingPoint.8bf” Variance 24.1 - from the file “statistics.8ba” Water Paper 24.1 - from the file “Filter Gallery.8bf” Watercolor 24.1 - from the file “Filter Gallery.8bf” Wave 24.1 - from the file “Standard MultiPlugin.8bf” WIA Support 24.1 - from the file “WIASupport.8li” Wind 24.1 - from the file “Standard MultiPlugin.8bf” Wireless Bitmap 24.1 - from the file “WBMP.8bi” ZigZag 24.1 - from the file “Standard MultiPlugin.8bf” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 6.4.0.31 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-6.4.0\" CDO: 1.132.5 CmdN: 1.16.0 CDP: 1.156.4 Projects: 1.7.0 Loaded at: 206 ms - launch time impact: 22 ms ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 26.0.0.0 - from the file "Required Folder" Loaded at: 7122 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 24.0.0.0 - from the file "Required Folder" Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 210 ms - launch time impact: 0 ms Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder" Loaded at: 212 ms - launch time impact: 0 ms CC Libraries Panel (Prepared) 3.22.9.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\" CAPTURE: 2.0.41 STOCK: 4.0.2 Photoshop UXP Export-As (Prepared) 5.8.18.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 2.7.6.0 - from the file "Required Folder" Loaded at: 7123 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 5395 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 5396 ms - launch time impact: 0 ms Discover Panel (Loaded) 3.0.0.26 - from the file "Required Folder" Loaded at: 7124 ms - launch time impact: 7 ms Neural Filters (Loaded) 1.15.0.79 - from the file "Required Folder" Loaded at: 12526 ms - launch time impact: 0 ms Content Credentials (Registered) 0.34.4.0 - from the file "Required Folder" Scan time: 0 ms - entries: 30 Extensions: Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\index.html” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\stock-panel-licensing\index.html” com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\capture\capture.html” FX Box 1.1.0 - from the file “C:\Users\rmorg\AppData\Roaming\Adobe\CEP\extensions\fx_box.extension\index.html” Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html” Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\manager.html” Installed TWAIN devices: NONE
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Jan 19, 2023
03:59 PM
@CShubert thank you. That is indeed the only way I've been able to open Photoshop without it crashing for the past couple of months. I even created a shortcut to that folder on my desktop because that's the process I must run every time I open the program. But what does it mean and how can I resolve it?
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Jan 18, 2023
07:27 AM
I do not receive a crash report at all. It just shuts down. Poof.
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Jan 18, 2023
07:26 AM
@J453 a little more research indicates that the sfc should have replaced a corrupted msvcrt.dll file. This problem did occur when I upgraded from Windows 10 to Windows 11. Would installing visual studio from a link here perhaps fix the issue?
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Jan 18, 2023
07:17 AM
@J453 thanks for the advice! I am trying. I ran the system file checker outlined here after running the DISM tool. The file checker did confirm that corrupted files were identified and replaced. I restarted and attempted to start Photoshop again, but it crashes very soon after startup. Not exactly sure how to replace the msvcrt.dll directly, but wouldn't mind some instruction on that. I do not have visual studio on my machine.
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Jan 17, 2023
10:55 AM
Thanks Kevin. I tried and it did crash on launch when running as an Admin.
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Jan 17, 2023
09:13 AM
1 Upvote
Would LOVE to know why Photoshop crashes on startup every time. I've tried virtually all recommendations on this site. The only way to successfully launch the application is by manually removing the 2023 Settings file each time and restarting the program as a first-time startup. No preferences saved at all. I've tried disabling plug-ins, removing and reinstalling the program from CC, etc. Here's some crash info: Faulting application name: Photoshop.exe, version: 24.1.0.166, time stamp: 0x63903e43 Faulting module name: msvcrt.dll, version: 7.0.22621.608, time stamp: 0xc4d8152c Exception code: 0x40000015 Fault offset: 0x000000000000b15c Faulting process id: 0x0x156C Faulting application start time: 0x0x1D92A95B692F058 Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2023\Photoshop.exe Faulting module path: C:\WINDOWS\System32\msvcrt.dll Report Id: 6e4d3f8a-d5bd-47be-874e-864ef5f1ab63 Faulting package full name: Faulting package-relative application ID: Fault bucket 1712551516406851221, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Photoshop.exe P2: 24.1.0.166 P3: 63903e43 P4: msvcrt.dll P5: 7.0.22621.608 P6: c4d8152c P7: 40000015 P8: 000000000000b15c P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.13071af8-d616-4852-bff6-8b10887d2066.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ab140308-cccc-4737-be91-99c3790dd6e6.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4fa2d612-09b3-4d08-a350-e6d35d1bb754.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.722afa10-de92-4f8a-9947-772496da8266.tmp.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ad686ca1-f410-4a47-a6af-70b3441ea374.tmp.xml These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_e3632fe1d68fc9f0b9d32bd5f1d89c6e6c2ca7e_991c0ec8_6f91d7e2-9d9a-497d-863d-788f7489f838 Analysis symbol: Rechecking for solution: 0 Report Id: 6e4d3f8a-d5bd-47be-874e-864ef5f1ab63 Report Status: 268435456 Hashed bucket: 37400d436700d70d87c43487dafca695 Cab Guid: 0
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Jan 14, 2023
12:01 PM
So now I have to drag the preferences file out EVERY TIME I start Photoshop. It crashes each time I do not do that. It's a bit of a nuiscance to have to drag the file out, restart Photoshop, and recheck basic things like "zoom with the mouse wheel" every time I want to use a program. Any ideas? @Sameer K
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Nov 22, 2022
09:03 AM
@Sameer K update: Seems the only way to reliably start Photoshop is to remove the preferences file before each startup. Works on the first startup, but if I try to restart Photoshop without removing that file, it crashes. Bizarre? Is it a clue to something? Here is the latest crash log: Fault bucket 1669237232756066832, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Photoshop.exe P2: 24.0.1.112 P3: 636eb3ab P4: msvcrt.dll P5: 7.0.22621.608 P6: c4d8152c P7: 40000015 P8: 000000000000b15c P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d6682023-6416-4744-affb-20a9fea95197.tmp.WERInternalMetadata.xml These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_cc1dbe3687f09cb71629ca652328c354d3a19eb3_bd250219_d2f3aeea-7ba6-4198-b4e0-d6d24e0b8712 Analysis symbol: Rechecking for solution: 0 Report Id: 3d5e3b61-3f86-442e-86e6-f29587dca433 Report Status: 268435456 Hashed bucket: 71bf6b3aefda61ba472a526b50480a10 Cab Guid: 0
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Nov 19, 2022
03:57 PM
Sameer: First off, THANK YOU for trying to help me here. I really wish I could tell you this worked, but alas: no. I did exactly as you outlined above but PS still crashes within seconds of startup. The link you sent had all x64 and x86 applications (and I installed both), but didn't see 32bit at all in the extracted files. Thoughts?
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Nov 18, 2022
09:44 AM
1 Upvote
Any ideas here @Sameer K ?
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Nov 07, 2022
08:55 AM
Crash report: Fault bucket 2062749856093228014, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Photoshop.exe P2: 24.0.0.59 P3: 634899c1 P4: msvcrt.dll P5: 7.0.22621.608 P6: c4d8152c P7: 40000015 P8: 000000000000b15c P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.37d94c66-036d-40a7-a8cf-53a7e7592345.tmp.WERInternalMetadata.xml These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_7ec32c3842a611d025df435cb04e92d3fd64b7_d112b6ff_b243e47a-9157-41a7-8a69-4cd856b076bd Analysis symbol: Rechecking for solution: 0 Report Id: 75216c9c-0d56-4332-b2ce-f6e3ddd995fe Report Status: 268435456 Hashed bucket: 40d399c1674292d70ca05c10b0eccbee Cab Guid: 0
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Nov 07, 2022
08:53 AM
Apologies, but this continues to happen. It opened properly once after I manually removed the preferences file. Do I need to do that everytime I open photoshop? Crash file is below. Rob
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Nov 02, 2022
11:14 AM
2 Upvotes
Tried again (by the manual method of removing the file) and it seems to be working now. Thanks!
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Nov 02, 2022
11:05 AM
I've tried all this and uninstalled and reinstalled Photoshop. R.
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Nov 01, 2022
01:49 PM
Also a type 0 crash at the same time: Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Photoshop.exe P2: 24.0.0.59 P3: 634899c1 P4: msvcrt.dll P5: 7.0.22621.608 P6: c4d8152c P7: 40000015 P8: 000000000000b15c P9: P10: Attached files: These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Photoshop.exe_7ec32c3842a611d025df435cb04e92d3fd64b7_d112b6ff_9a0f3e15-f240-4ea3-bf0e-441f38c1d33f Analysis symbol: Rechecking for solution: 0 Report Id: 2f6f4925-3c81-414d-a265-ce4495b173b6 Report Status: 4 Hashed bucket: Cab Guid: 0
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Nov 01, 2022
01:19 PM
Having the same issue. Here's the crash log: Fault bucket 2062749856093228014, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Photoshop.exe P2: 24.0.0.59 P3: 634899c1 P4: msvcrt.dll P5: 7.0.22621.608 P6: c4d8152c P7: 40000015 P8: 000000000000b15c P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b50fbe1f-7577-402a-b0e4-e9d43f279bb6.tmp.WERInternalMetadata.xml These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_7ec32c3842a611d025df435cb04e92d3fd64b7_d112b6ff_d7971863-9bce-449c-88a9-8edaaa1d9a5d Analysis symbol: Rechecking for solution: 0 Report Id: 655e8d5b-6da6-4918-95f0-d0bd681e6abc Report Status: 268435456 Hashed bucket: 40d399c1674292d70ca05c10b0eccbee Cab Guid: 0
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