Robert Mark Morgan
Explorer
Robert Mark Morgan
Explorer
Activity
‎Jan 30, 2023
08:17 AM
1 Upvote
@Robert Mark Morgan Thank you for your patience with this.
We were able to sort this out by performing a clean installation.
1. Uninstalled Photoshop, and InDesign via CCDA
2. Downloaded Acrobat Cleaner and used that to remove Acrobat - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
3. Uninstalled CCDA via CCD uninstaller - https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
4. Deleted the Left over "Adobe" folders located at
- C/Program Files/Adobe
- C/Program Files/Common files/Adobe
- C/Program Files X86/Adobe
- C/Program Files X86/Common files/Adobe
- C/Program Data/Adobe
- %appdata%/Local/Adobe
- %appdata%/Roaming/Adobe
- %appdata%/Locallow/Adobe
- Documents/Adobe
5. Restart the computer and then download and install CCD - https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
6. Reinstalled PS CC 2023 via CCD
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‎Jan 14, 2023
12:01 PM
So now I have to drag the preferences file out EVERY TIME I start Photoshop. It crashes each time I do not do that. It's a bit of a nuiscance to have to drag the file out, restart Photoshop, and recheck basic things like "zoom with the mouse wheel" every time I want to use a program. Any ideas? @Sameer K
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