Hello, Has anybody else found it impossible to cancel? We're shutting down and are trying to cancel all existing plans. However, the entire system is sending us around in circles. We are told to start a chat to open a support case, but any time the word 'cancel' is mentioned the agent just ends the conversation. This has been going on for weeks. I managed to get one agent to stay who told us to just...not pay??? Surely that's not right? Any Adobe customer care people on here who are able to solve this?
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