break them*  , sorry for the typo .      Anyway it looks like you are having a separate issue ( which is the smudge problem ) than those of us who were getting the " PS stop working due to an error " msg . I have read that from reddit some ppl who were smudge problem fixed it by updating to the latest studio driver .  ... View more

The 25.0 PS beta has gotten several updates , I have yet to update to the latest , but in the previous 2 updates ( still labelled version 25.0 ) , remove tool is working . And I don't plan to update to the newest ver now I am worried they will break the      As for the launched , 24.7  / 24.6 version , it has never been working in those 2 for ryzen 3000 PCs . So maybe the changes they made in the latest beta has not to the public version yet . ... View more

Okay , in my previous post I have stated that it still doesn't work in the latest update.    My apology , apparently I was very wrong . So I saw you guys were saying the latest beta 25.0 has remove tool working again . I installed mine and it doesn't work ( for some reason , maybe because it wasn't a fresh install ) . I  got fed up and just uninstalled the entire photoshop ( both beta and non beta) & the creation cloud app altogether .    2 days later , I re-installed PS beta again , setting processing to " more stable " , remove tool is working again in the latest 25.0 !  Finally the app can work together with AI generative filler . The changes it bring is revolutionary .    I just want to thank everyone who was having problem , taking their time to report the issue . And of course , to all the adobe staff as well , for finally fixing it . You have no idea the amount of time it will save me from doing more work , A big Thank you to all of you lovely ppl !  ... View more

^sorry for the repeat , typing that on the phone . Anyway , I was testing the new photoshop version on a new PC ( with new cpu ) and the remove tool is working just fine ... so yea tough luck for all the ryzen 3000 owners .  ... View more

Okay , so we have got the latest update Beta 25.0 and 24.7 , neither of them fix the issues . Looks like the issue isn't getting fixed anytime soon . At this point , doesn't look like we are getting fixes anytime soon .   Looks like buying a new CPU is the only way for you to " fix " this .    ... View more

@MeredithStotzner    In our previous discussion , we have already " indentified " the problem for one of the most common occurence , it looks like a majority of us we had " encounter program error " are using ryzen 3000 CPU .  Not to be confused with the people who had smudge issues .   However , for those of us who had problem , PS Beta 24.5 works flawlessly . So whatever your dev team has changed from 24.6 beta and onwards did something to neglect the ryzen 3000 CPU users . At least that was what most of us who had that specific issue are using .   I have written mails to your support team , opened tickets , remote control supports for hours , lodged numerous reports . It seems like all of it just went to deaf ears .    We have reinstalled OS , reinstalled multiple version of it nvidia drivers , both studio and game version and reset all of PS setting , this include setting it to stable ( or faster ) , none of the solution worked . I am sorry if I sound impatient , but it is disappointing because it looks like either your customer support did not take us seriously , or he did not deliver any of the information I passed over him to your software team at all .           ... View more

Looks like there is a clearer pattern now , a large majority of us who has issues are using Ryzen 3000 CPUs .   3600 , 3700X  , 3900X , 3950X .. etc  ... View more

yes as one of the person who has problem , I am using ryzen 3000s CPU .   The be more specific , both of the desktop I had have Ryzen CPU 3900x and 3950x    I have tried over 10 different version of Nvidia drivers both gaming and studio and still getting the same program error .    However in Photoshop 24.5 beta , remove tools work perfectly fine for me . Any other subsequent update and version failed to work , this including the latest Photoshop beta 24.7 and non beta 24.6. ... View more

@MeredithStotzner    We have others who are also having the same problem , would you be so kind to look into this , we have opened a topic here .   https://community.adobe.com/t5/photoshop-ecosystem-bugs/remove-tool-gives-me-a-program-error/idi-p/13821673/page/4#comments   We have done countles driver reinstallation , different os , different pc , different updates,  reset preference , setting remove tool to more stable , none of the option ever work . The only edition that is working for us is 24.5 beta , every other version is giving us an error    https://community.adobe.com/t5/photoshop-ecosystem-bugs/remove-tool-gives-me-a-program-error/idi-p/13821673/page/4#comments ... View more

@Jqqerry    Okay I am going to try studio drivers for now , previously all the drivers I have been using were the " game-ready " type .  ... View more

@Jqqerry  can you share yours ?    These 3 different PC with different OS I have tried doesn't work .    Window 10 - rtx 3080 ti  Window 10 - rtx 4080 Window 11 - rtx 3060m  , laptop.  ... View more

Uninstalled several different of nvidia drivers and none of them working . It has taken more than an hour to get customer support to lodge a report .     Until today they haven't got back to me , just telling me to keep using 24.5 beta .      ... View more

Photoshop ( non beta ) 24.6 is up , just updated to it and disappointed to see remove tool is still giving me the same error .     Tested it on 3 different PC , a laptop and an office PC . None of it working , so I really don't think the issue is on my side . Only the beta 24.5 ver is working for now .  ... View more

@John30582715q7sg    I don't think that's the issue here , because the firewall are mainly involved with networking issues when you need to connect online for a feature to works . That means feature like neural filters , generative AI , they will require PS to be allowed in firewall setting to work .    In my case , neural filters and generative AI function works in the latest version , only remove tools are not working . AFAIK remove tools do not need to connect online to work . ... View more

@gthull644   I have just tested it , it does looks very similar at first . However after some extensive testing  , I find that the remove tools are a lot more powerful , a lot more precise and it actually looks at the surrounding pixel before trying to remove something / fix something .     Overall the remove tools are kind of like a fixer . It removes and fixes things . The spot healing brush is something like healing brush but slightly more convenient .    ... View more

Yes there are different type of errors , but ultimately those of us who had problem , regardless of the type of msg are unable to use it . I have recently spoke to another person whose PS crashed right away after the error but mine didn't .    Other tools are working just fine . And the remove tool itself works flawlessly in 24.5 beta , it means our PC were absolutely capable to use it .   I did notice the remove tool is an add-on , that means your photoshop has to download additional files separately in order to use it . I wonder if something has gone wrong during the process since beta 24.5 .  ... View more

I am not sure if there are little people who has this problem . Literally most of the people I spoke to have this issue . But only when I have told them about it and they started clicking on the tool .   Remove tool is still a relatively new ( and subtle) feature , a lot of people aren't aware of what it can really do , so not enough people are actively using it to encounter the problems . Unlike generative fills , where they have a bunch of PR budget to advertise it over social media.      ... View more

remove tool is quick, efficient and it does not has to load over the cloud service , which can often be very clunky and slow .    Also the generative AI filler has a resolution cap , if the picture you are working on is of higher resolution than 1080p , there is going to be obvious gap between the generative filler and the rest of the picture .  Remove tool do not have this problem at works under any resolution . Remove tool does not create something out of nothing , but rather it is an extremely powerful enhance tool can be used to straighten lines , cover up un-even edges , un-even tones  , which is often what we used photoshop for .  ... View more

I am not sure if they are even aware of this , at least before I actually reported the issue , they thought it was isolated incident until I continue to pester them to check out this thread .   But I did notice 1 peculiar notice , where most of the influencer , such as PixImperfect , when they are making videos on this feature it is from PS ver 24.5 , that's right thats the version we got it working . But not the 24.6 or any other version .   So I suspect this issue may be far more wide spread than just isolated cases .  If you ask me remove tool is actually more useful even the AI filler given how it can be used to connect lines . ... View more

I just spoke to an agent , so after an hour of remote control , checking with gpu drivers , different version this and that , they are finally willing to lodge a report  . I am not sure if their engineering team even care at this point but I did link them this thread .   version beta 24.5 got remove tool working , remove 24.4 and 24.6 nope ( including the newest 24.7 ) , the main app doesn't work as well  ... View more