Problem: Our issue arose when we signed a new contract with Adobe, resulting in the creation of a new organizational profile. Users who had received licenses under the previous profile and were accustomed to requesting electronic signatures through Adobe Acrobat Pro found that this option was no longer available when they received their new licenses under the new profile.   Cause: This occurred because the user profiles in “Adobe Sign” were linked to the profiles in the old organizational contract.   Solution: To address this, follow these steps: Access the old organizational profile via the Adobe admin console. Navigate to Users -> Administrators and assign the System Administrator role to a user who can be utilized. Navigate to Product and assign the user a product license (in our case, Acrobat Pro) and the role of “Admin and Privacy Administrator of Acrobat Sign.” Now, access Adobe Acrobat web aplication whith this user and go to E-Sign -> Add E-Sign Branding. In some cases, refreshing the page may be necessary to option appear. In the left panel, go to Users, click the three lines for options, and select Show All. Search for the user experiencing the issue and choose the option to Delete User Info (or a similar option). Wait a few minutes, and then ask the affected user to test. Sometimes refreshing the page may also be required.   This works for us, hope that help others!         ... View more