Marshall356087002d3n
Community Beginner
Marshall356087002d3n
Community Beginner
Activity
‎Mar 04, 2024
06:23 AM
Hi Amal, Just checking in to see if you had any new information on this issue. -Marshall
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‎Feb 23, 2024
09:47 AM
Hi Amal, I do not get the Adoba crash dialogue box at all even after following appropriate steps. However, I was able to go through the RegEdit sequence that allows Adobe to create dump files upon crashing. I've posted 4 links below of 4 .dmp files that were produced when recreating the issue. Let me know if you have any problem accessing the .dmp file associated with each link. Acrobat.exe.8408.dmp Acrobat.exe.26600.dmp Acrobat.exe.25532.dmp Acrobat.exe.23408.dmp
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‎Feb 22, 2024
09:18 AM
We attempted the repair and no change occurred. We then attempted the Reset of Preferences by following the folder path in the article you provided, but no preferences folder was found at the location (see attachment). We then did the registry editor suggestion and that did not fix the issue either. We opened 3-5 more PDF files with fillable fields and if you wait 15 seconds, you can then edit the PDF file. However, if you attempt to edit the PDF file before waiting the 10-15 seconds, Adobe continues to crash. The user is contemplating upgrading to Adobe Acrobat Pro, but is hesitant to do so given this issue.
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‎Feb 22, 2024
06:18 AM
Hello Amal, Thank you for your message. All of the PDF files are stored locally on her machine. No shared drives are involved. They reside primarily on her desktop, to be specific. We've opened about 12-15 different PDFs, and of those 12-15 there are about 5 that have fillable forms in them. If you immediately try to enter characters into one of the fillable fields then the entire Adobe program crashes. I know we've tried a repair already, but will try that as well as the reset of the preferences and will report back with what I find out. Thank you.
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‎Feb 21, 2024
12:47 PM
23 Upvotes
I have a user that had been using Adobe Acrobat Reader on a new PC for about a year without issue. A month ago, this user's Adobe Acrobat would crash when attempting to fill in a fillable field in a given PDF. If you leave the PDF alone, it will stay open, but the moment you try to edit it, or fill in a fillable form, Adobe Acrobat crashes.
The user is on Windows 11 Pro and on Adobe Reader Version 2023.008.20533. I've tried uninstalling and re-installing Adobe Acrobat, removed all anti-virus, and run the Adobe cleaner/uninstall tool and the issue still persists. If anyone has any insight or advice it is greatly appreciated. I have protected view set to 'OFF' as well, as I noticed that suggestion in a lot of articles that dealt with Adobe Acrobat crashing. If there are log files available, let me know how to provide them or where they are typically stored on a PC.
[moderator changed the subject for clarity: was Adobe crashes...; corrected Adobe to Acrobat in the text; sanitized the topics]
[Moderator moved the thread from Acrobat to the Acrobat Reader forum]
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