Thank you  ... View more

 The question is why this feature stopped working  without any announcement from Adobe and  in the middle of semester and  the budgeting year?  And why  immediate remediation of this issue was not offered to educational institutions? ... View more

Hi @Akshay30014633pt4n, Thanks for reaching out. I can confirm that you have an active Teams plan associated with the Adobe ID used to post this query. I understand that you are attempting to download your Creative Cloud files as ZIPs but are encountering an error during the process. Here are some troubleshooting steps that may help resolve the issue: Verify Available Storage on Your Local Drive Ensure that you have sufficient free space on your local drive to accommodate the downloaded files. If the disk space is insufficient, the ZIP packaging process may fail. Download in Smaller Batches Given that you have approximately 900GB of data, consider downloading the files in smaller batches rather than all at once. This can help prevent timeouts or failures during the packaging process. Try a Different Browser or Use Incognito Mode Access the Creative Cloud website using a different browser or switch to incognito/private browsing mode to rule out any browser-related issues. Check for Network Restrictions If you are connected to a corporate network, firewall policies may be restricting large file downloads. Try using an alternative network, such as a mobile hotspot, to determine whether the issue persists. Hope this helps. Let me know if you need additional assistance. Regards, ^AN ... View more

Hi @Neil24390192l9dj, Thanks for reaching out. As checked, you have an active Teams subscription associated with the ID used to post this query. You are seeing a red banner in your Creative Cloud console regarding a payment issue. I recommend the following steps to resolve this: Check for pending or failed transactions Even if previous payments were successful, a failed attempt may have triggered this alert. Look for any pending charges in your payment history. As the contract owner, you can access the billing history from the Admin Console. Refer to this guide: https://adobe.ly/4hWmvl3. Additionally, check the payment details in the Admin Console to ensure there are no errors. Instructions are available here: https://adobe.ly/4kjN2dO. If everything appears correct and your payment status is up to date, I recommend raising a support case through the Admin Console. You can follow the steps outlined here: https://adobe.ly/4kfTQZT. Let us know if you need any further assistance. Regards, ^AN ... View more

I am especially frustrated that when you go to the help links they just send you back to where you started.  Surely there has been enough feedback that Adobe should fix this problem. An installation guide would also be helpful.  ... View more

Hi @Mike29049808bff1, Thank you for sharing your approach to deploying packages using SCCM. We appreciate your contribution. Regards, ^AN ... View more

Hi @Vitor_Oliveira0924, Thank you for reaching out. Upon reviewing your account, I can confirm that there is an active Individual Creative Cloud Photography Plan associated with the Adobe ID used to post this query. If you have a Teams or Enterprise subscription linked to a different Adobe ID, you may need to raise a support case through the Adobe Admin Console for further assistance. You can find detailed instructions on how to do so here: Adobe Enterprise Support and Expert Services If this issue pertains to your Individual Creative Cloud Photography Plan, please let us know, and I will ensure your query is directed to the appropriate community for support. Regards, ^AN ... View more

Hi @oscar_6751, Thank you for reaching out. It looks like you are experiencing issues when trying to edit a web-based PDF form. Please try the following steps to resolve this issue: Ensure you are using an updated version of Microsoft Edge, Mozilla Firefox, or Google Chrome, as Adobe Acrobat on the web works best with these browsers. Check your browser settings to make sure PDFs are not being opened in a viewer that does not support editing. You may need to update your default PDF viewer settings. For detailed instructions, refer to the following guide: https://adobe.ly/3CWNkGU Instead of opening the PDF directly in your browser, download it to your computer and open it using Adobe Acrobat before attempting to edit. Since you are using an enterprise license, certain services, including PDF editing, may have been disabled by your IT administrator. Please check with your Adobe Admin to confirm whether PDF services are enabled for your assigned product profile. More information on managing Adobe services can be found here: https://adobe.ly/3D6az1b  Instructions on how to reach your administrator can be found here: https://adobe.ly/3XlhVVf If you need further assistance, please let us know. Regards, ^AN ... View more

Hi @Julien25161588qw0s, Thanks for reaching out and for your suggestion regarding an alert message for deleting a product profile in the Admin Console. Sorry for the delay in response.   At this time, the Adobe Admin Console does not include a built-in feature that specifically alerts administrators about potential license recovery issues when deleting a product profile. However, administrators can enable notifications for various actions within the Admin Console, such as when users are added or removed from a profile. This can help with managing and tracking changes more effectively. You can find more details in this guide: Managing Product Profiles.   I will share this request with the relevant team for consideration. Thank you for your valuable input. Regards, ^AN ... View more

@Anneke2721992336w3 the confusion may be with the different plans available. Creative Cloud All Apps is a standard license with standard Firefly. Creative Cloud All Apps Pro V4 Edition is an upgraded license (costs more) that includes Adobe Stock and Firefly "Plus". ... View more

Hi @Crimson808,   Thanks for reaching out. I have sent you a personal message. Can you please check? Thank you. Regards, ^AN ... View more

Thanks for letting us know. Regards, ^AN ... View more

I am adding my vote that this is an absurd way to structure the discount. Nonprofits are businesses too, with one person assigned to manage tech licenses (amongst their likely many other job duties). We can't have them chasing after ten different people to get them to update their acrobat licenses every year, it needs to be incorporated into the Teams admin panel just like everything else! ... View more

Thank you for the clarification. Hopefully the feature in question gets implemented in the future. ... View more

Hi @Andreas28059408tjbp,   Thank you for reaching out. I understand that you're experiencing issues with Libraries not loading in Photoshop and Illustrator. Please try the following troubleshooting steps to resolve the issue: Sign Out and Sign Back In Sign out of your Adobe Creative Cloud account. Restart your computer. Sign back in to refresh the connection, as this can sometimes resolve syncing issues. Relaunch the CCLibrary Process Close all Adobe applications that use Libraries (e.g., Photoshop, Illustrator). Open the Creative Cloud Desktop App. Use the following keyboard shortcut to relaunch Creative Cloud and its support processes, including CCLibraries: Windows: Press Ctrl + Alt + R Mac: Press Cmd + Opt + R Once the app relaunches, restart Photoshop and Illustrator to check if the issue is resolved. For additional guidance, refer to this article: Creative Cloud Libraries Panel Doesn't Load.   Check Your Internet Connection Ensure that you have a stable internet connection, as syncing issues can sometimes be caused by network instability. If possible, try switching to a different network (e.g., using mobile data or another Wi-Fi connection) to see if the Libraries load correctly. Please note that Creative Cloud Synced Files have been discontinued for business plans, including Creative Cloud for Teams and Creative Cloud for Enterprise. This may impact file syncing between Creative Cloud and your applications. For more details, please review this article: End of Support for Creative Cloud Synced Files in Business Plans. Hope this helps. Let me know if you have any further questions. Regards, ^AN ... View more

Hi @responsible_fantasy5942, Thank you for reaching out. Upon checking, I am unable to find an active subscription associated with the Adobe ID you used to post this query. To assist you further, could you please provide the Adobe ID linked to the active subscription via a personal message? For guidance on how to send a personal message in the community, please refer to this document: How to Send a Personal Message. Looking forward to your response. Regards, ^AN ... View more

Hi @jackie_2477,   Thank you for reaching out. I see that you have an active enterprise plan associated with the Adobe ID you used to post this query. Could you please provide more details on the specific login issues the students are experiencing? Additionally, I recommend reaching out to your IT or system administrator to verify whether the students have been assigned the appropriate licenses in the Adobe Admin Console. To identify your system administrator, you can refer to this guide: How to Contact Your Administrator. If you are unable to find the admin details under the Notes section, I have also sent you a personal message with further information. Please check your inbox. Let me know if you have any other questions. Regards, ^AN ... View more

Hi @Jessica25319621hhf4,   Thank you for reaching out. Upon checking, I see that you have an active Teams subscription associated with the Adobe ID used to post this query. Could you please confirm if you are looking to cancel this subscription? Additionally, if you are experiencing any issues, kindly provide more details so that I can assist you accordingly.   Regards, ^AN ... View more

Hi @miranda_4507, It's great to hear that you found a workaround for your setup. I appreciate you sharing your feedback, and I will ensure that your request is forwarded to the relevant teams for consideration. Thank you for your valuable contribution. Regards, ^AN ... View more

Hi @Simon_Flindall3405,   I have sent you a personal message. Please check. Regards, ^AN ... View more

Hi @Chris278786378ln9, Thank you for reaching out. Upon reviewing your account, I see that you have an active Team Plan associated with the Adobe ID used to post this query.   To proceed with canceling your plan, you will need to raise a support case through the Adobe Admin Console. Please follow the steps outlined in this guide: How to Raise a Support Case Additionally, I have checked on the backend and confirmed that you have already submitted a support case. I have shared the relevant notes with you via personal message—please review them at your convenience. Let us know if you need any further assistance. Regards, ^AN ... View more

Hi @grafanax, Thank you for reaching out. I understand that you are looking to use the Adobe REST API to retrieve license and contract information and display it in a Grafana Dashboard. As your question pertains to Adobe Experience Cloud, I recommend posting it in the Adobe Experience Cloud Community for more specialized support: Adobe Experience Cloud Community Please let us know if you need any further assistance. Regards, AN ... View more

Thanks.  I also want to underscore that this came up as a suggestion in the first place because we have not had success in obtaining usage data from Adobe; so while Adobe doesn't recommend changing those settings, we do so in order to have metrics that we can use to understand user needs/demand. ... View more

use a browser. there are several tabs and link to check:   https://assets.adobe.com https://lightroom.adobe.com https://documentcloud.adobe.com https://spark.adobe.com ... View more

Hi @Anshul_Nautiyal  I contacted Adobe support this morning again, I confirmed the deletion again (the fourth time, I think) and was advised to wait at least 30 days in which I should not log in to my account. After this period of time everything should be deleted. However, I'm a bit in a hurry. I have no software to work with since 4 weeks now and now I should wait another 30 days. For me that is not possible. My work piles up. I installed GIMP and INKSPACE and hope to get around with these two apps. I just do not have the time to wait any longer.    By the way: after I received your message, of course I tried it again to leave the deleted organization. It is just not possible. Not at the moment at least. Maybe in 30 days, nobody knows.    Just to recall: All I wanted to do 4 weeks ago, after I canceled my subsription for the Adobe Team Account, was to delete the accounts and make a fresh start with Adobe. Easy peasy, I thought. I was the only user, I was the only admin. How hard could that be, I thought. After 4 weeks I have to say: what a mess. I have have an individual private Adobe CC account which I use for private work and which has nothing to do with the Adobe Teams account I had at work. For this I'm really thankful.    Anyway, thank you for your support. At least you tried your best but the Adobe account system beated us both.   Kind regards   Michael ... View more

Hi @priyanka_4826, Thanks for reaching out. I understand that you are looking for guidance on adding multiple APIs to a project in Adobe Developer Console and retrieving user activity logs. As your question relates to Adobe Experience Cloud, I recommend posting it in the following community for more specialized support: https://adobe.ly/4bdeW6Y   Let us know if you need any further assistance. Regards, ^AN ... View more