Re: Betreff: Bridge folder alias icons not showing

Aleke

Hi @Catworker! 👋 This thread is a bit old, so to make sure your comments don't get buried, could you please create a new thread with all the details about the issue you're having? We'd love to help! Thanks a bunch! Best, Alek

Aleke

Hi @Ferdinand38984653a03h! 👋 Welcome to the community! Just to clarify, do you mean it exported to both locations, the USB and the originals folder? Or did it export only to the wrong location? Also, what version of Lightroom are you using? Thanks a lot! Best, Alek

Aleke

Hi @NohoPhoto! 👋 Welcome to the community! What version of Lightroom Classic are you using? It would also be super helpful if you could share a screenshot of your print settings in LrC and let us know what paper size you're trying to print. Thanks a bunch! Best, Alek

Aleke

Hi @Francesco Rugerfred Sedda! I'm really sorry we haven't been able to help yet. Could you please start a new thread in the community with all the relevant details about your issue, along with the troubleshooting steps you've already tried with our support? This way, we can avoid repeating ourselves and work towards a solution more efficiently. We'd love to make this right for you. Thanks a bunch! Best, Alek

Aleke

Hi @justin_8332! Just to understand the situation better, are you currently using a university or enterprise account? Or what do you mean with needing a request ticket to use the desktop app? Does the issue also occur when you open or save files locally, or does it only affect files in the cloud? Could you please test some of the workarounds listed here and see if they help? Thank you so much! Best, Alek

Aleke

Hi there @Melmak! 👋 Welcome to the community! 😊 Could you please share your System Info? You can find it in Photoshop under Help > System Info. Just copy the info to a text file and attach it to your response. Also, it would be helpful to know what method you used to reset preferences. If you haven't already, doing it manually is the most thorough way to restore Photoshop to its default state. This ensures all preferences and any user presets that might be causing issues are not loaded. You can learn how to do it manually here. Thanks a bunch! Best, Alek

Aleke · ‎Mar 05, 2025

Hi @John22507690l2w7! 👋 Welcome to the community! Since this thread is a bit old, I recommend starting a new thread with all the relevant details about your case so your comments don't get buried. Our team would love to help! Thanks a bunch! Alek

Aleke · ‎Mar 05, 2025

Hi @Theii 👋 Welcome to the community! Thanks so much for the detailed info on the issue. There's a new version of Photoshop (26.4.1) available. Could you please update and test it to see if it resolves the problem? If you haven't already, please also check out this handy guide for optimizing Photoshop performance: Optimize Photoshop Performance. Thanks a bunch! Alek

Aleke · ‎Mar 05, 2025

Hi @frawer! Could you please ask your client to go to Help > GPU Compatibility and send us a screenshot of the report dialog that opens? 😊 Also, could you share your client's System Info? You can find it in Photoshop under Help > System Info. Just copy the info to a text file and attach it to your response. Thanks a lot! Alek

Aleke · ‎Mar 04, 2025

Hello @Valkiria Studio! 😊 Just to clarify, are you referring to videos taken with your phone's default camera app, or have you been using the in-app camera in Lightroom? Does it make any difference if you use the other? Did this issue start after you updated the app or made any changes to your device? Also, could you check if your phone can be updated to Android version 15? If the update is available, please test it to see if it helps. Thanks so much for your patience! Alek

Aleke · ‎Mar 04, 2025

Hi @jens_2891! 👋 Welcome to the community! Have you had a chance to try Rikk's solution yet? If not, please give it a go and let us know if it helps. Thanks so much! Alek

Aleke · ‎Mar 04, 2025

Hi @crystalm55622584! I totally understand your frustration. Do you remember when this issue started? Was it after a recent update or a change to your computer? Or has Photoshop not worked at all since you got your new computer? Could you also share your System Info? You can find it in Photoshop under Help > System Info. Just copy the info to a text file and attach it to your response. Thanks so much! 😊 Alek

Aleke · ‎Mar 04, 2025

Hi @Danny51! Just a heads-up, dynamiclinkmediaserver is part of the video support for several Adobe apps, so it's completely normal to see it running. Thanks so much! 😊 Alek

Aleke · ‎Mar 04, 2025

Hi @jkashi! I'm really sorry to hear about the issues you're experiencing with the new Lightroom update. As a first step, could you try resetting your preferences? Here's how to do that: Reset Preferences. If that doesn't work, let's try uninstalling and reinstalling the app. If you're still having trouble, you might find our guide to optimizing Lightroom Classic performance helpful. Check it out here: Optimize Lightroom Performance. Thanks so much! 😊 Alek

Aleke · ‎Mar 04, 2025

Hi there @angryf84! It looks like that exact workflow isn't available in the iPad version at the moment. I'll move this thread to the ideas board so the rest of the team can use it as feedback. We review these suggestions and prioritize future releases based on user interest. Thanks so much! 😊 Alek

Aleke · ‎Mar 03, 2025

Hi @Paola Depalmas! 👋 Welcome to the community! Just to be sure, when you log in to Lightroom CC, can you check that syncing isn't paused? It's the cloud icon in the top right corner. Also, please double-check that you're logged into the same Adobe account in both Lightrooms. Thanks so much! 😊 Alek

Aleke · ‎Mar 03, 2025

Hi @jalessi! Could you share more info, like what version of Lightroom Classic and operating system you're using? Also, what troubleshooting steps have you tried so far? We'd love to help! Thanks so much! 😊 Alek

Aleke · ‎Feb 28, 2025

Hi there @釗榮344918947mwh! 👋 Welcome to the community! Could you share more details about the problem you're experiencing? For example, your Lightroom version number and the steps to reproduce the issue? Thanks a bunch! Alek

Aleke · ‎Feb 28, 2025

Hi @alluring_hero1527! What version of Lightroom and Android are you using? I tested this on my Android device, and after setting the watermark, it gets applied automatically when I save photos to my device. Could you share a short video of your process? Thank you so much! Alek

Aleke · ‎Feb 28, 2025

Hi @James2204500677n0! I totally understand how frustrating this can be. It's safer to quit Lightroom through its dialog commands rather than force quitting the app, so I'd recommend avoiding force quitting. It could be possible that the app is stuck writing metadata changes into XMP. If you proceed with quitting the import, does another dialog window pop up? If it's saving XMP, it should be safe to quit this task. Lightroom will pick up where it left off the next time you start it. Thanks so much for your patience! Alek

Aleke · ‎Feb 28, 2025

Hi @chris clava! I'm really sorry you're having trouble with Lightroom. As this thread is a bit old, could you please create a new thread with all the details, like your Lightroom version and operating system? We'd love to help you out! Thanks so much for your patience. 😊 Alek

Aleke · ‎Feb 27, 2025

Hi @Eric_Berlin6867! 👋 Welcome to the community! When you moved your files to the external hard drive, did you do it from within Lightroom or through Finder? One thing you can try is resetting Lightroom preferences. Just press and hold the Shift + Option keys while launching Lightroom and see if that helps. Another thing to try, is to ensure Lightroom Classic has Full Disk Access to your Mac, if it doesn't it could cause some unexpected issues. Try the steps in this link: https://adobe.ly/3QDqeby Thanks a lot! Best, Alek

Aleke · ‎Feb 26, 2025

Hi @KimberlyPek! Could you please let me know what version of Photoshop and operating system you're using? Also, when did the error start occurring—was it after an update? Thanks a bunch! Best, Alek 😊

Aleke · ‎Feb 26, 2025

Hi @ssimpson_kidscan! The thread is a bit old, so I recommend creating a new one with details like your operating system and Photoshop version. This way, your comments won't get buried, and we'd love to help! Thanks a bunch! Best, Alek 😊

Aleke · ‎Feb 26, 2025

Hi there @Suraiya A! One way to do that is by creating a Black & White Adjustment Layer. You can find out how to do that here: https://adobe.ly/4kh9CUo Hope this helps! Best, Alek 😊

Aleke · ‎Feb 26, 2025

Hi @thebirdswatch! Sorry for the trouble. Just curious, does this happen with every image or only specific photos? Could you also check Lightroom web to see if your uploads appear correctly in your profile? Thank you so much! Best, Alek 😊

Aleke · ‎Feb 26, 2025

Hi there @Kerstin235521410eo6! Could you please share a screenshot of what you mean by the Preview app not showing the file correctly? If the file opens fine in Photoshop, it might be an issue with the thumbnail generated in the Preview app, and you might need to contact Mac support for that. Thanks a bunch! Best, Alek 😊

Aleke · ‎Feb 26, 2025

Hi there @Derin28956327o9we and @robertw44482386! I totally understand your frustration. Could you please share your System Info with me so I can flag this issue to the appropriate team? You can find it in Photoshop under Help > System Info. Just copy the info to a text file and attach it to your response. Thanks a bunch! Best, Alek 😊

Aleke · ‎Feb 26, 2025

Hi there @helmuth40722760! I'm really sorry we haven't resolved this for you yet. Could you please try some of the solutions in this thread and let us know if they help? Thank you so much! https://adobe.ly/3EWIo5r Best, Alek 😊

Aleke · ‎Feb 25, 2025

Hi @Valkiria Studio! 👋 Welcome to the community! Could you please let us know the version number of Lightroom Mobile, your Android version, and the device model you're using? Also, is this issue happening with every video or just specific ones? Thanks so much! 😊 ^AR

Aleke

Aleke

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