Hey Alek, ich benutze die neuste Version von Lightroom. Ich denke ich habe meinen Denkfehler schon gefunden. Beim Importieren benutze ich normalerweise immer Drag n Drop aber dieses mal habe ich es über "Fotos hinzufügen" in LR gemacht, dabei wurden die Fotos in der Library gespeichert. Kannst du das so bestätigen? Schönen Abend, Ferdinand. ... View more

I was able to get this working but it was very painful...  Adobe did not help and said I would have to create a new catalog and re-edit and tag 30K pictures...  First I copied my files from my nas to a harddrive and tried to find missing pictures on the local drive and it still did not solve the problem.  The issue seemed to be residual data from the PC so it could not change the root of the folder.  I discovered I could find missing photos on the harddrive but not the upper folder.  The good news is that if you find a missing photo, it would pull in all the photos in the directory and all subdirectories.  However, it would start a directory at that level.  So you will loose the directory structure you had before...  For example, if you have travel and the two subdirectories france and italy and no individal picture under france, just the directories.  I went into france which had pics and did a find on one of the folders.  I created a france folder at the root level.  Then I went to italy and did a find and it created an italy directory.  The good new if found all the files under each directory.  But the travel folder was lost.  I would recommend not moving or adding folders until you have found all your pics on the hard drive.  I hope that is clear and helps someone... ... View more

Hi @Catworker! 👋 This thread is a bit old, so to make sure your comments don't get buried, could you please create a new thread with all the details about the issue you're having? We'd love to help! Thanks a bunch! Best, Alek ... View more

Hi Aleke,   I found a reference to error 88 in Canon support that recommended turning off margin regulation in the print dialogue.  I did that and my image printed but in a reduced size, likely closer to 8x10 or smaller which may be the size registered in the printer.  I will contact Canon to see what they have to say.  It shouldn't be this complex given the wide distribution of both the software and hardware.   R ... View more

Perhaps try a thorough reset of Photoshop preferences? (read this entire text before acting please)   Unexpected behaviour of photoshop may indicate damaged preferences, which are saved when Photoshop closes.. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. When preferences become corrupt, then various issues can occur.   Here’s some info from Adobe about preferences: Learn how to access and modify Photoshop preferences and customise per your frequent workflows https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences   According to Adobe, manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded. More here: https://helpx.adobe.com/photoshop/using/preferences.html#Manually the process: Quit Photoshop. Navigate to Photoshop's Preferences folder. macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings   Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings Open Photoshop.  New preferences files will be created in the original location.   You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences. Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences   And here’s an Adobe Quick Tips link as an aid to overall understanding https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668   Thanks to Digitaldog for this quick and simple method: Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences on quit, if Photoshop is running, by going into General Preferences>General>Reset on Quit. This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.        Before you reset your preferences, in case of future issues, I suggest you make a backup copy as Adobe may need one to check problematic preferences.  Quit Photoshop. Go to Photoshop's Preferences folder Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\   [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings   Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS. More on that here:   https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html   In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.   Library will now appear in the list - below the current user's “home” directory. ]   Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.     Note for macOS: Preference preservation is affected by macOS permissions, you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy   If resetting preferences doesn't fix your issue: Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop. Is Photopshop still hanging?  Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop.        It may even be time to reinstall Photoshop.   It’s recommended that you use the Adobe CC cleaner tool to remove all traces first. (See above about preserving preferences firstn though! It’s worth preserving them unless they are corrupted.) How and when to use the Creative Cloud Cleaner tool | Advanced steps https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html   Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.   Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.   neil barstow - adobe forum volunteer, colourmanagement consultant & co-author of 'getting colour right' See my free articles on colour management Help others by clicking "Correct Answer" if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts   ... View more

Hi @Francesco Rugerfred Sedda! I'm really sorry we haven't been able to help yet. Could you please start a new thread in the community with all the relevant details about your issue, along with the troubleshooting steps you've already tried with our support? This way, we can avoid repeating ourselves and work towards a solution more efficiently. We'd love to make this right for you. Thanks a bunch! Best, Alek   ... View more

Hi @justin_8332!  Just to understand the situation better, are you currently using a university or enterprise account? Or what do you mean with needing a request ticket to use the desktop app? Does the issue also occur when you open or save files locally, or does it only affect files in the cloud? Could you please test some of the workarounds listed here and see if they help? Thank you so much! Best, Alek ... View more

Hi there @Melmak! 👋 Welcome to the community! 😊 Could you please share your System Info? You can find it in Photoshop under Help > System Info. Just copy the info to a text file and attach it to your response. Also, it would be helpful to know what method you used to reset preferences. If you haven't already, doing it manually is the most thorough way to restore Photoshop to its default state. This ensures all preferences and any user presets that might be causing issues are not loaded. You can learn how to do it manually here. Thanks a bunch! Best, Alek ... View more

Any update on this? Will the user be able to select a color for the border of the selected thumbanil or mask? Makes no sense that the border is black on a layer mask than can be all or mostly the same color. Again it wasn't like this on previous versions of PS (at least on Intel Macs) ... View more

Adding HSL Masking sliders as an alternative to the color point selector in color range mask, simillar to HSL Secondary in Lumetri/Premire Pro.    The color range is a great tool, but when batch editing shots where the color point moves it isn't ideal. Being able to mask with HSL Sliders as an alternative of having the color picker automatically adjust HSL sliders would be more useful I think.  ... View more

Yes, that was my point. It's physical RAM plus the system pagefile, so it can exceed installed RAM.   The scratch disk is not included.   But normally, system paging slows down everything and should be avoided.    We have seen this excessive paging on Mac and Windows in equal measure. As I said, a lot of people have fixed it with a clean install and clean preferences. So I'm inclined to think it is a bona fide Photoshop issue, but one that only occurs with a somehow faulty installation. My money is on corrupt preferences. ... View more

Attached you find the requested information.  System Info: https://www.dropbox.com/s/yq3x07ouge3yy57/System%20info.pdf?dl=0   ... View more

This makes sense. I just noticed that this file is actually 140 MB, I may have misread. I've been applying presets so I think it's very likely my presets are including things that aren't really necessary for each photo. I will adjust. Thank you! ... View more

Hi @John22507690l2w7! 👋 Welcome to the community! Since this thread is a bit old, I recommend starting a new thread with all the relevant details about your case so your comments don't get buried. Our team would love to help! Thanks a bunch! Alek   ... View more

It sounds like it might be to do with Media Encoder.  Does Photoshop use Media Encoder to render video? ... View more

Hi, no input devices or second displays involved, this is happening on my MacBook Air M2. Attaching a short video which shows the error occuring on the caption field only but I have had up to three bars appearing over several different fields when working with metadata. Quiting app resets everything but this is getting annoying as it starts to occur soon after I start working. If I don't quit the app I instead move the window around so I can see what I have already written in the fields if anything. Best, Nicholas ... View more

Hello @Valkiria Studio! 😊 Just to clarify, are you referring to videos taken with your phone's default camera app, or have you been using the in-app camera in Lightroom? Does it make any difference if you use the other? Did this issue start after you updated the app or made any changes to your device? Also, could you check if your phone can be updated to Android version 15? If the update is available, please test it to see if it helps. Thanks so much for your patience! Alek ... View more

Hi @jens_2891! 👋 Welcome to the community! Have you had a chance to try Rikk's solution yet? If not, please give it a go and let us know if it helps. Thanks so much! Alek ... View more

Hi @jkashi! I'm really sorry to hear about the issues you're experiencing with the new Lightroom update. As a first step, could you try resetting your preferences? Here's how to do that: Reset Preferences. If that doesn't work, let's try uninstalling and reinstalling the app. If you're still having trouble, you might find our guide to optimizing Lightroom Classic performance helpful. Check it out here: Optimize Lightroom Performance. Thanks so much! 😊 Alek ... View more

Thanks, I tried this and it worked for me. ... View more

Hi there @angryf84! It looks like that exact workflow isn't available in the iPad version at the moment. I'll move this thread to the ideas board so the rest of the team can use it as feedback. We review these suggestions and prioritize future releases based on user interest. Thanks so much! 😊 Alek ... View more

I have no video to show as the option is not available that I can see... ... View more

Hi @Paola Depalmas! 👋 Welcome to the community! Just to be sure, when you log in to Lightroom CC, can you check that syncing isn't paused? It's the cloud icon in the top right corner. Also, please double-check that you're logged into the same Adobe account in both Lightrooms. Thanks so much! 😊 Alek ... View more

Hi @jalessi! Could you share more info, like what version of Lightroom Classic and operating system you're using? Also, what troubleshooting steps have you tried so far? We'd love to help! Thanks so much! 😊 Alek ... View more

With latest update, again lost the ability to drag and drop images from Photoshop 25 to Illustrator again. Hope this will be corrected soon.     ... View more

this post is not a correct answer.. it is wrong.. 3 times tested wrong.. there is no difference in the file format or codecs if the video is done for 10 seconds or 20 seconds.. the first one is working and the second one is stalled.. lightroom is corrupt.   ... View more

We noted in our blog that this is planned in the future. ... View more

Bonjour, je viens d'acheter un tout nouveau Sony DSC-RX100M7, et c'est une nouvelle version du boîtier qui s'appelle Sony DSC-RX100M7A. Il semble que cette toute nouvelle version ne soit pas encore supportée par les versions actuelles de Lighroom/Camera RAW/Photoshop. Il semble aussi que Sony n'ait pas beaucoup communiqué sur le sujet. Pouvez-vous me dire si ce fait est connu et s'il est prévu d'intégrer cet appareil dans la liste des appareils reconnus par ces logiciels, svp? Et si oui, dans quel délai, même approximatif, peut on imaginer que ce soit résolu? Merci pour votre réponse.  ... View more