Hi @Naveed_Khan_Lodhi, Thanks for reaching out. It seems like the user is facing an access issue with the assigned product, follow these steps to resolve the problem:
Confirm the Correct Adobe ID: Ensure the user is signing in with the same email address assigned to the license in the Adobe Admin Console. Users may accidentally log in with a personal or different work email. If prompted, they should select the correct profile (e.g., Organization Profile).
Refresh License Activation: Sign out of Adobe Acrobat (or Creative Cloud) and sign back in.
If the issue persists, try signing in from a different browser or using incognito mode.
Address Trial or Expiry Errors: If the user encounters a trial or license expiry error, refer to the following Adobe documentation for troubleshooting steps: Resolve Trial and License Expired Errors
If the user is getting an "Access Denied" message, check: Whether IT security settings are blocking Adobe license activation. If firewall/proxy settings are preventing Adobe’s activation servers from verifying the license. Ask the user to log in from a different computer or even a web browser (Creative Cloud Web) to check if the issue is device-specific. Check out this doc.
Additionally, refer to this guide to troubleshoot issues related to storing or retrieving user or license information in Keychain (macOS) or Credential Manager (Windows): Adobe License Issues – Keychain & Credential Manager. This may help resolve access problems with the application.
Reassign the License: Try unassigning the product and then reassigning the license to the user's Adobe ID via the Admin Console.
Reinstall Adobe Products: If the issue persists, uninstall all Adobe applications using the Adobe Creative Cloud Cleaner Tool, then reinstall Acrobat.
Hope this helps. Let me know if you need any further assistance.
Regards, ^AN
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