maryam_1529
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maryam_1529
New Here
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‎Feb 18, 2025
11:40 AM
Thank you for the clarification. I now understand that my Creative Cloud plan includes standard Firefly features, but Generative Video requires a Firefly Premium subscription. I appreciate your help. Best regards, maryam_1529
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‎Feb 18, 2025
11:19 AM
Thank you for your response. Yes, I am trying to generate videos using Firefly. However, despite abfing an active Creative Cloud All Apps 100GB subscription, I am still being asked to purchase Firefly separately. Could you please check if video generation is included in my plan and help me resolve this issue? Looking forward to your assistance. Best regards, maryam_1529
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‎Feb 18, 2025
08:30 AM
Dear Adobe Support Team, I am experiencing an issue accessing Adobe Firefly. Despite having an active Creative Cloud All Apps 100GB subscription, the system prompts me to purchase it separately. I have already tried logging out and back in, but the issue persists. Could you please check if Firefly is included in my plan and help me resolve this? Looking forward to your assistance. Best regards, maryam_1529
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